The hang-over effect in information-intensive service systems

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2010, Pages

  Lahiri, Atanu ^a   Seidmann, Abraham ^a  

^a UNIVERSITY OF ROCHESTER   (United States)

Author keywords

Business value of IT; Delayed feedback; Deterministic feedback; Empirical research; Enterprise information system; Feedback queue; Hang over; Process redesign; Service system; Workflow

Indexed keywords

BUSINESS VALUE; DELAYED FEEDBACK; EMPIRICAL RESEARCH; ENTERPRISE INFORMATION SYSTEM; FEEDBACK QUEUES; PROCESS REDESIGN; SERVICE SYSTEMS;

MANAGEMENT; RADIATION; RADIOLOGY;

INFORMATION SYSTEMS;

EID: 77951702396     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2010.379     Document Type: Conference Paper

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