Visual scenario analysis: Understanding human factors of planning in rail engineering

Production Planning and Control

Volumn 21, Issue 4, 2010, Pages 386-398

  Schock, Alex ^a,b   Ryan, Brendan ^a   Wilson, John ^a,b   Clarke, Theresa ^b   Sharples, Sarah ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

^b NETWORK RAIL   (United Kingdom)

Author keywords

Planning and scheduling; Rail engineering; Rail human factors; Scenario analysis; Simulation

Indexed keywords

DECISION SUPPORT TOOLS; ENGINEERING WORKS; HUMAN FACTORS; NEW SYSTEM; ORGANISATIONAL FACTORS; PLANNING AND SCHEDULING; PLANNING PROCESS; POTENTIAL RISKS; RAIL HUMAN FACTORS; RAIL SYSTEMS; SCENARIO ANALYSIS;

DECISION SUPPORT SYSTEMS; HUMAN ENGINEERING; OCCUPATIONAL RISKS; SCHEDULING; TECHNICAL PRESENTATIONS;

ENGINEERING;

EID: 77951590084     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537280903454123     Document Type: Article

References (44)

1. Alexander, I., and Maiden, N., eds., 2004. Scenarios, stories, use cases: through the systems development cycle. NJ: John Wiley & Sons.
2. Carroll, J. M., 1995. Scenario-based design: envisioning work and technology in system development. New York: John Wiley & Sons.
3. Carroll, J. M., 2000a. Five reasons for scenario-based design. Interacting with Computers, 13, 43-60.
4. Carroll, J. M., 2000b. Making use: scenario-based design of human computer interactions. Cambridge, MA: MIT Press.
5. Carroll, J. M. and Rosson, M. B., 1992. Getting around the task-artifact cycle: how to make claims and design by scenario. ACM Transactions on Information Systems, 10, 181-212.
6. Checkland, P., 2000. Soft systems methodology: a thirty year perspective. Systems Research and Behavioural Science, 17, S11-S58.
7. Dahl, D., Chattopadhyay, A., and Gorn, G., 2001. The importance of visualisation in concept design. Design Studies, 22, 5-26. (Pubitemid 33592813)
8. Dekker, R., 1996. Applications of maintenance optimisation models: a review and analysis. Reliability Engineering and System Safety, 51, 229-240. (Pubitemid 126349477)
9. Farrington-Darby, T. and Wilson, J. R., 2009. Understanding social interactions in complex work: a visual ethnography. Cognition, Technology and Work, 11, 1-15.
10. Garg, A. and Deshmukh, S. G., 2006. Maintenance management: literature review and directions. Journal of Quality in Maintenance, 12, 205-238. (Pubitemid 44200058)
11. Gramopadhye, A. K. and Drury, C. G., 2000. Human factors in aviation maintenance: how we got to where we are. International Journal of Industrial Ergonomics, 26, 125-131. (Pubitemid 30421205)
12. Grote, G., 2004. Uncertainty management at the core of system design. Annual Reviews in Control, 28, 267-274.
13. Hale, A., et al., 1998. Evaluating safety in the management of maintenance activities in the chemical process industry. Safety Science, 28, 21-44. (Pubitemid 28410300)
14. Hobbs, A. and Williamson, A., 2002a. Skills, rules and knowledge in aircraft maintenance: errors in context. Ergonomics, 45, 290-308. (Pubitemid 34563265)
15. Hobbs, A. and Williamson, A., 2002b. Unsafe acts and unsafe outcomes in aircraft maintenance. Ergonomics, 45, 866-882. (Pubitemid 35422804)
16. Iliffe, R. E., Chung, P. W. H., and Kletz, T. A., 1999. More effective permit-to-work systems. TransIChemE, 77 PART B, 69-76.
17. Jaatinen, M., Sodergard, R., and Peuhkurinen, M., 2005. Learning in networked service provisioning. In: R. Smeds, J. Riis and M. Jaatinen, eds. Proceedings of the 9th Workshop of the IFIP WG 5.7 Special Interest Group on Experimental Interactive Learning in Industrial Management. Espoo, Finland.
18. Jackson, S., Wilson, J. R., and Maccarthy, B. R., 2004. A new model of manufacturing in scheduling: tasks, roles and monitoring. Human Factors, 46, 533-550. (Pubitemid 39506009)
19. Jorna, R. and Kiewiet, D. J., 2007. Planning, reasoning and patterns of inferences: An empirical study into the reasoning of staff planners in the Netherlands railways, In: J. R. Wilson, B. Norris, T. Clarke and A. Mills, eds. People and rail systems: human factors at the heart of the railway. London: Ashgate Publishers Ltd.
20. Kauppi, A., et al., 2005. Future train traffic control, control by replanning, In: J. R. Wilson, B. Norris, T. Clarke and A. Mills, eds. Rail human factors supporting the integrated railway. London: Ashgate Publishers Ltd.
21. Kirwan, B., and Ainsworth, L. K., eds., 1992. A guide to task analysis. London: Taylor and Francis Ltd.
22. Kletz, T., 1986. HAZOP and HAZAN: notes on the identification and identification of hazards. Rugby, UK: Institution of Chemical Engineers.
23. Lintern, G., 2006. A functional workspace for military analysis of insurgent operations. International Journal of Industrial Ergonomics, 36, 409-422.
24. MacCarthy, B. L. and Wilson, J. R., 2001. Human factors in scheduling and planning. London: Taylor and Francis.
25. Matsuoka, S. and Muraki, M., 2002. Implementation of transaction processing technology in permit-to-work systems. TransIChemE, 80 Part B, 204-210. (Pubitemid 35236494)
26. McDonald, N., Corrigan, S., Daly, C., and Cromie, S., 2000. Safety management systems and safety culture in aircraft maintenance organisations. Safety Science, 34, 151-176. (Pubitemid 30331101)
27. Nagarur, N., Keawplang, J., and Batanov, D., 1999. Methodology for developing maintenance management systems using object orientation. Human Factors and Ergonomics in Manufacturing, 9, 27-47.
28. Pickup, L., Wilson, J. R., and Lowe, E., 2010. The operational demand evaluation checklist (ODEC) of workload for railway signalling. Applied Ergonomics, 41 (3), 393-402.
29. Pickup, L., et al., 2005a. The Integrated Workload Scale (IWS) : a new self-report tool to assess railway signaller workload. Applied Ergonomics, 36, 681-693. (Pubitemid 41501661)
30. Pickup, L., et al., 2005b. Fundamental examination of mental workload in the rail industry. Theoretical Issues in Ergonomics Science, 6, 463-482.
31. Potts, C., 1995. Using schematic scenarios to understand user needs, Symposium on Designing Interactive Systems. Ann Arbor, New York, NY, USA: Michigan, United States: ACM, 247-256.
32. Ryan, B., Rong, Q., and Schock, A., 2009. Human factors and operational research in a multidisciplinary investigation of road maintenance. Submitted to Ergonomics.
33. Ryan, B., et al., 2007. Human factors in the management of engineering possessions: the roles of the engineering supervisor and PICOP, People and Rail Systems: Human Factors at the Heart of the Railway. London: Ashgate Publishers Ltd.
34. Sandblad, B., et al., 2007. Implementation of a test system for evaluation of new concepts in rail traffic planning and control, In: J. R. Wilson, et al., eds. People and rail systems: human factors at the heart of the railway. London: Ashgate Publishers Ltd.
35. Senge, P. M. and Fulmer, R. M., 1993. Simulations, systems thinking and anticipatory learning. The Journal of Management Development, 12, 21-33.
36. Sherwin, D, 2000. A review of overall models for maintenance management. Journal of Quality Maintenance Engineering, 6, 138-164.
37. Smeds, R., 1997. Organizational learning and innovation through tailored simulation games: two process re-engineering case studies. Knowledge and Process Management, 4, 22-33. (Pubitemid 127062260)
38. Tsang, H. C., 2002. Strategic dimensions of maintenance management. Journal of Quality in Maintenance, 8, 7-39.
39. Walker, G. H., et al., 2006. Event analysis of systemic teamwork (EAST) : a novel integration of ergonomics methods to analysis C4i activity. Ergonomics, 49, 1345-1369.
40. Wilson, J., et al., 2007. The railway as a socio-technical system: human factors at the heart of successful rail engineering. Proceedings of the Institution of Mechanical Engineers. Part F: Journal of Rail and Rapid Transit, 221, 101-115. (Pubitemid 46984927)
41. Wilson, J. R., Jackson, S., and Nichols, S., 2003. Cognitive work investigation and design in practice: the influence of social context and social work artefacts, In: E. Hollnagel, ed. Handbook of cognitive task design. Mahwah, New Jersey: Lawrence Erlbaum Associates.
42. Wilson, J. R., et al. 2009. Understanding risk in rail engineering work systems. Ergonomics, 52, 774-790.
43. Windischer, A. and Grote, G., 2003. Success factors for collaborative planning, In: S. Seuring, et al., eds. Strategy and organization in supply chains. Heidelberg: Physica.
44. Windischer, A., et al., 2007. Characteristics and organizational constraints of collaborative planning. Cognition, Technology and Work, 11 (2), 87-101.