Leveraging online social networks for people with disabilities in emergency communications and recovery

International Journal of Emergency Management

Volumn 7, Issue 1, 2010, Pages 59-74

  Bricout, John C ^a   Baker, Paul M A ^b  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Disabilities; Emergency communications; Inclusive emergency planning; Online social networks

Indexed keywords

COMPUTER SYSTEM RECOVERY; DISASTERS; SOCIAL SCIENCES COMPUTING;

DESIGN AND IMPLEMENTATIONS; DISABILITIES; EMERGENCY COMMUNICATION; EMERGENCY PLANNING; INFORMATION AND COMMUNICATION TECHNOLOGIES; ON-LINE SOCIAL NETWORKS; PEOPLE WITH DISABILITIES; PERSONS WITH DISABILITIES;

SOCIAL NETWORKING (ONLINE);

ACCURACY; COMMUNITY; DISABLED PERSON; DISASTER PLANNING; EMERGENCY; EMERGENCY COMMUNICATION; HUMAN; INFORMATION; INFORMATION ACCURACY; INFORMATION SYSTEM; MODEL; ONLINE SOCIAL NETWORK; ONLINE SYSTEM; POLICY; REVIEW; SOCIAL NETWORK;

EID: 77951460869     PISSN: 14714825     EISSN: 17415071     Source Type: Journal    
DOI: 10.1504/IJEM.2010.032045     Document Type: Review

References (47)

1. Anderson, S., Bohman, P. R., Burmeister, O. K. and Sampson-Wild, G. (2004) 'User needs and e-government accessibility: the future impact of WCAG 2.0', in C. Stary and C. Stephanidis (Eds.) Web Accessibility, Berlin: Springer-Verlag, pp. 289-304.
2. Ashton, H. and Thorns, D. (2007) 'The role of information communications technology in retrieving local communities', City & Community, Vol. 6, No. 3, pp. 211-230.
3. Baker, P. M. A., Moon, N. W. and Ward, A. C. (2006) 'Virtual exclusion and telework: barriers and opportunities of technocentric workplace accommodation policy', Work: A Journal of Prevention, Assessment and Rehabilitation, Vol. 27, No. 4, pp. 421-430.
4. Bricout, J. C., Baker, P. M. A., Ward, A. and Moon, N. (2010) 'Teleworking and the digital divide', in E. Ferro, Y. Dwivedi, R. Gil-Garcia and M. Williams (Eds.) Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society, Hershey, PA: IGI Publishing, pp. 155-178.
5. Brophy, P. and Craven, J. (2007) 'Web accessibility', Library Trends, Vol. 55, No. 4, pp. 950-972.
6. Bryen, D. N., Carey, A. and Friedman, M. (2007) 'Cell phone use by adults with intellectual disabilities', Intellectual and Developmental Disabilities, Vol. 45, No. 1, pp. 1-9.
7. Brys, C. M. and Vanderbauwhede, W. (2006) 'Communication challenges in the W3C's web content accessibility guidelines', Technical Communication, Vol. 53, No. 1, pp. 60-78.
8. Bunning, K., Heath, B. and Minnion, A. (2009) 'Communication and empowerment: a place for rich and multiple media?', Journal of Applied Research in Intellectual Disabilities, Vol. 22, pp. 370-379.
9. Chappell, W. F., Forgette, R. G., Swanson, D. A. and Van Boening, M. V. (2007) 'Determinants of government aid to Katrina survivors: evidence from survey data', Southern Economic Journal, Vol. 74, No. 2, pp. 344-362.
10. Dobransky, K. and Hargittai, E. (2006) 'The disability divide in internet access and use', Information, Communication & Society, Vol. 9, No. 3, pp. 313-334.
11. DOJ (2009) An ADA Guide for Local Governments: Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities, Washington, DC: US Department of Justice, Civil Rights Division, Disability Rights Section.
12. Dutta-Bergman, M. J. (2004) 'Interpersonal communication after 9/11 via telephone and internet: a theory of channel complementarity', New Media and Society, Vol. 6, No. 5, pp. 659-673.
13. Edwards, M. L. (1998) 'An interdisciplinary perspective on disasters and stress: the promise of an ecological framework', Sociological Forum, Vol. 13, No. 1, pp. 115-132.
14. Foth, M. (2006) 'Analyzing factors influencing the successful design and uptake of interactive systems to support social networks in urban neighborhoods', International Journal of Technology and Human Interaction, Vol. 2, No. 2, pp. 65-79.
15. Fox, M. H. and Kim, K. (2004) 'Understanding emerging disabilities', Disability & Society, Vol. 19, No. 4, pp. 323-337.
16. Glik, D. C. (2007) 'Risk communication for public health emergencies', Annual Review of Public Health, Vol. 28, pp. 33-54.
17. Hayden, C. and Ball-Rokeach, S. J. (2007) 'Maintaining the digital hub: locating the community technology center in a communication infrastructure', New Media & Society, Vol. 9, No. 2, pp. 235-257.
18. Hendershot, G. (2001) 'Internet use by people with disabilities grows at twice the rate of non-disabled, yet still lags significantly behind', http://www.nod.org/index.cfm? fuseaction=feature.showFeature&FeatureID= 509&C:\CFusion8\verity\Data\dummy.txt (retrieved 31 December 2009).
19. Homes, J. (2003) 'Small talk at work: potential problems for workers with an intellectual disability', Research on Language and Social Interaction, Vol. 36, No. 1, pp. 65-84.
20. Jaeger, P. (2006) 'Telecommunications policy and individuals with disabilities: issues of accessibility and social inclusion in the policy and research agenda', Telecommunications Policy, Vol. 30, pp. 112-124.
21. Jaeger, P. T., Shneiderman, B., Fleischmann, K. R., Preece, J., Qu, Y. and Wu, F. (2007) ' Community response grids: e-government, social networks, and effective emergency management', Telecommunications Policy, Vol. 31, pp. 592-604.
22. Kapucu, N. (2005) 'Interorganizational coordination in dynamic contexts: networks in emergency management', Connections: Journal of International Network for Social Network Analysis, Vol. 26, No. 2, pp. 9-24.
23. Kapucu, N. (2006) 'Interagency communication networks during emergencies: boundary spanners in multi-agency coordination', The American Review of Public Administration, Vol. 36, No. 2, pp. 207-225.
24. Kapucu, N., Berman, E. and Wang, X. (2008) 'Emergency information management and public disaster preparedness: lessons from the 2004 Florida Hurricane Season', International Journal of Mass Emergencies and Disasters, Vol. 26, No. 3, pp. 169-196.
25. Kavanaugh, A. L., Reese, D. D., Carroll, J. M. and Rosson, M. B. (2005) 'Weak ties in networked communities', The Information Society, Vol. 21, pp. 119-131.
26. Kilpatrick, S., Field, J. and Falk, I. (2003) 'Social capital: an analytical tool for exploring lifelong learning and community development', British Educational Research Journal, Vol. 29, No. 3, pp. 417-433.
27. Kvasny, K. M. (2006) 'The challenges of redressing the digital divide: a tale of two US cities', Information Systems Journal, Vol. 16, No. 1, pp. 23-53.
28. Laituri, M. and Kodrich, K. (2008) 'Online disaster response community: people as sensors of high magnitude disasters using internet GIS', Sensors, Vol. 8, pp. 3037-3055.
29. Lathouwers, K., de Moor, J. and Didden, R. (2009) 'Access to and use of internet by adolescents who have a physical disability: a comparative study', Research in Developmental Disabilities, Vol. 30, No. 4, pp. 702-711.
30. Myhill, C. E. (2002) 'ICT access to information services for disabled people: an overview of projects and services at Gateshead Libraries Service', Program-Electronic Library and Information Services, Vol. 36, No. 3, pp. 176-181.
31. National Telecommunications and Information Administration (NTIA) (2004) 'A nation online: entering the broadband age', National Telecommunications and Information Administration, Washington, DC, http://www.ntia.doc.gov/reports/ anol/index.html (retrieved 31 December 2009).
32. Pan, S., Tan, C. and Lim, E. T. K. (2006) 'Customer Relationship Management (CRM) in e-government: a relational perspective', Decision Support Systems, Vol. 42, pp. 237-250.
33. Paul, M. J. (2001) 'Interactive disaster communication on the internet: a content analysis of sixty-four disaster relief home pages', J&MC Quarterly, Vol. 78, No. 4, pp. 739-753.
34. Pinkett, R. and O'Bryant, R. (2003) 'Building community, empowerment and self-sufficiency', Information, Communication & Society, Vol. 6, No. 2, pp. 187-210.
35. Ravesloot, C. H., Seekings, T., Cahill, T., Lindgren, S., Nary, D. E. and White, G. (2007) 'Health promotion for people with disabilities: development and evaluation of the Living Well with a Disability program', Health Education Research, Vol. 22, No. 4, pp. 522-531.
36. Roberts, V. L. and Fels, D. I. (2006) 'Methods for inclusion: employing think aloud protocols in software usability studies with individuals who are deaf', International Journal of Human-Computer Studies, Vol. 64, pp. 489-501.
37. Rowland, J., White, G., Fox, M. and Rooney, C. (2007) 'Emergency response training practices for people with disabilities', Journal of Disability Policy Studies, Vol. 17, No. 4, pp. 216-222.
38. Sevilla, J., Herrera, G., Martinez, B. and Alcantud, F. (2007) 'Web accessibility for individuals with cognitive deficits. A comparative study between existing commercial web and its cognitively accessible equivalent', ACM Transactions on Computer-Human Interaction, Vol. 14, No. 3, pp. 121-146.
39. Shankar, K. (2008) 'Wind, water and Wi-Fi: new trends in community informatics and disaster management', The Information Society, Vol. 24, pp. 116-120.
40. Sohlberg, M. M., Fickas, S., Ehlhardt, L. and Todis, B. (2005) 'The longitudinal effects of accessible email for individuals with sever cognitive impairments', Aphasiology, Vol. 19, No. 7, pp. 651-681.
41. Spence, P. R., Lachlan, K., Burke, J. M. and Seeger, M. W. (2007) 'Media use and information needs of the disabled during a natural disaster', Journal of Health Care for the Poor and Underserved, Vol. 18, pp. 394-404.
42. Stienstra, D. and Troschuk, L. (2005) 'Emerging citizens with disabilities in eDemocracy', Disability Studies Quarterly, Vol. 25, No. 2, http://www.dsq-sds.org/article/view/550/727 (retrieved 31 December 2009).
43. Varda, D. M., Forgette, R., Banks, D. and Contractor, N. (2009) 'Social network methodology in the study of disasters: issues and insights prompted by post-Katrina research', Population Research and Policy Review, Vol. 28, No. 1, pp. 11-29.
44. Waterstone, M. E. and Stein, M. A. (2006) 'Emergency preparedness and disability', Mental & Physical Disability Law Reporter, Vol. 30, No. 3, pp. 338-339.
45. Williams, D. (2006) '"On and off the net": scales for social capital in an online era', Journal of Computer-Mediated Communication, Vol. 11, pp. 593-628.
46. Williamson, K. and Asia, T. (2009) 'Information behavior of people in the fourth age: implications for the conceptualization of information literacy', Library & Information Science Research, Vol. 31, No. 2, pp. 76-83.
47. Xie, B. (2008) 'The mutual shaping of online and offline social relationships', Information Research-An International Electronic Journal, Vol. 13, No. 3, Article no. 350.