Emotion and motivation: Understanding user behavior of web 2.0 application

ITNG 2009 - 6th International Conference on Information Technology: New Generations

Volumn , Issue , 2009, Pages 1341-1346

  Wang, Chen Ya ^a,b   Chou, Seng Cho T ^a   Chang, Hsia Ching ^c  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b LUNGHWA UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^c STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INTERNET APPLICATION; PARTIAL LEAST SQUARES; POSITIVE EMOTIONS; SELF-REPORT; SOCIAL INTERACTIONS; USER ATTITUDES; USER BEHAVIORS; USER MOTIVATION; WEB 2.0; WEB 2.0 APPLICATIONS; WEB TECHNOLOGIES;

INFORMATION TECHNOLOGY; MOTIVATION; WORLD WIDE WEB;

BEHAVIORAL RESEARCH;

EID: 77951126078     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ITNG.2009.205     Document Type: Conference Paper

References (39)

1. B. Furneaux, and D. Nevo, "Beyond Cognitions: A Call for Greater Consideration of Emotion in Information Systems Decision Theories," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008, pp.451-458.
2. C. Argyris, "Management information systems: The Challenge to Rationality and Emotionality", Management Science, 17, 1971, pp. B-275-B-292.
3. C. Fornell, and D. F. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, 18, 1981, pp. 39-50.
4. D. Gefen, "Assessing Unidimensionality Through Lisrel: An Explanation and Example," Communications of the Association for Information Systems, 12, 2003, pp. 23-47.
5. D. Kim, and Y. Hwang, "A Study of Mobile Internet Usage from Utilitarian and Hedonic User Tendency Perspectives", Proceedings of the Twelfth Americas Conference on Information Systems, Paper 251, 2006.
6. E. C. Hirschman, and M. B. Holbrook, " Hedonic Consumption: Emerging Concepts, Methods and Propositions," Journal of Marketing, 46 (3), 1982, pp. 92-101.
7. E. Sherman, A. Mathur, and R. Smith, "Store Environment and Consumer Purchase Behavior: Mediating Role of Consumer Emotions," Psychology and Marketing, 14(4), 1997, pp. 361-377.
8. F. D. Davis, "Perceived Usefulness, Perceived Ease of Use And User Acceptance of Information Technology," MIS Quarterly, 13, 1989, pp. 319-340.
9. F.D. Davis, "User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts," International Journal of Man-Machine Studies, 38,1993, pp. 475-487.
10. F.D. Davis, R.P. Bagozzi, and P.R. Warshaw, "Extrinsic and Intrinsic Motivation to Use Computers in the Workplace," Journal of Applied Social Psychology, 22(4), 1992, pp. 1111-1132.
11. G. Paré, and J.J. Elam, "Discretionary Use of Personal Computers by Knowledge Workers: Testing of a Social Psychology Theoretical Model," Behavior and Information Technology, 14(4), 1995, pp. 215-228.
12. H. Van der Heijden, "User Acceptance of Hedonic Information Systems," MIS Quarterly, 28(4), 2004, pp. 695-704.
13. I. J. Roseman, A. A. Antoniou, and P. E. Jose, "Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory," Cognition and Emotion, 10, 1996, pp. 241-277.
14. J. C. Anderson, and D.W. Gerbing, "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin, 103, 1988, pp. 411-423.
15. J. Éthier, P. Hadaya, J. Talbot, and J. Cadieux, "B2C Web Site Quality and Emotions During Online Shopping Episodes: An Empirical Study," Information and Management, 43, pp. 627-639, 2006.
16. J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, Multivariate Data Analysis, 5 ed. Upper Saddle River, New Jersey: Prentice-Hall, Inc, 1998.
17. K.S. Kim, "Effects of Emotion Control and Task on Web Searching Behavior," Information Processing & Management, 44(1), 2008, pp. 373-385.
18. K.S. Kim, "Information-Seeking on the Web: Effects of User and Task Variables," Library & Information Science Research, 23(3), 2001, pp. 233-255.
19. K.S. Kim, and B. Allen, "Cognitive and Task Influences on Web Searching Behavior," Journal of the American Society for Information Science and Technology, 53(2), 2002, pp 109-119.
20. L. Dubé, J.-C. Chebat, and S. Morin, "The Effects of Background Music on Consumers' Desire to Affiliate in Buyer-Seller Interactions," Psychology and Marketing, 12, 1995, pp. 305-319.
21. L.K. Trevino, and J. Webster, "Flow in Computer-Mediated Communication: Electronic Mail and Voice Mail Evaluation and Impacts," Communication Research, 19(5), 1992, pp. 539-573.
22. L.W. Turley, and R.E. Milliman, "Atmospheric Effect on Shopping Behavior: A Review of The Experimental Evidence," Journal of Business Research, 49(2), 2000, pp. 193-211.
23. M. B. Holbrook, and E. C. Hirschman, "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of consumer Research, 9, pp. 132-140, 1982.
24. M.C. Boudreau, D. Gefen, and D. Straub, "Validation in IS Research: A State-of-the-Art Assessment," MIS Quarterly, 25(1), 2001, pp. 1-16.
25. M. Koufaris, "Applying the Technological Acceptance Model and Flow Theory to Online Consumer Behavior," Information Systems Research, 13(2), 2002, pp. 205-223.
26. M.Y. Yi, and Y. Hwang, "Predicting the Use of Web-Based Information Systems: Self-Efficacy, Enjoyment, Learning Goal Orientation, and the Technology Acceptance Model," International Journal of Human-Computer Studies, 59(4), 2003, pp. 431-499.
27. R. Agarwal, and E. Karahanna, "Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage, MIS Quarterly, 24(4), 2000, pp. 665-694.
28. R. Chitturi, R. Raghunathan, and Vijay Mahajan, "Delight by Design: The Role of Hedonic Versus Utilitarian Benefits", Journal of Marketing, 72(3), 2008, pp. 48-63.
29. R.F. Yalch, and E.R. Spangenberg, "The Effects of Music in a Retail Setting on Real and Perceived Shopping Times, Journal of Business Research, 49, 2000, pp. 139-147.
30. R.J. Donovan, and J.R. Rossiter, "Store Atmosphere: An Environmental Psychology Approach," Journal of Retailing, 58(1), 1982, pp. 34-57.
31. S. Jarvenpaa, and P.A. Todd, "Consumer Reactions to Electronic Shopping on the World Wide Web," International Journal of Electronic Commerce, 1(2), 1997, pp. 59-88.
32. SmartPLS, http://www.smartpls.de.
33. T. Koivumäki, A. Ristola, and M. Kesti, "The effects of information quality of mobile information services on user satisfaction and service acceptance-empirical evidence from Finland," Behaviour and Information Technology, 27(5), 2008, pp. 375-385.
34. T. L. Childers, C. L. Carrb, J. Peckc, and S. Carsond, "Hedonic and Utilitarian Motivations for Online Retail Shopping Behavior," Journal of Retailing, 77(4), 2001, pp. 511-535.
35. T.P. Novak, D.L. Hoffman, and Y.F. Yung, "Measuring the Customer Experience in Online Environments: A Structural Modeling Approach," Marketing Science, 19(1), 2000, pp. 22-42.
36. V. Venkatesh, "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation and Emotion into the Technology Acceptance Model," Information Systems Research, 11(4), 2000, pp. 342-365.
37. V. Venkatesh, and F.D. Davis, "A Model of the Antecedents of Perceived Ease of Use: Development and Test," Decision Sciences, 27, 1996, pp. 451-481.
38. V. Venkatesh, and F.D. Davis, "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, 46, 2000, pp. 186-204.
39. Y.K. Lee, C.K. Lee, Seung-Kon Lee, and B.J. Babin, "Festivalscapes and patrons' emotions, satisfaction, and loyalty", Journal of Business Research, 61(1), 2008, pp. 54-64.