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Volumn 18, Issue 2, 2010, Pages 100-107

Measuring patient satisfaction in the Pharmacy Specialty Immunization Clinic: A pharmacist-run immunization clinic at the Veterans Affairs San Diego Healthcare System

Author keywords

Herpes zoster; Immunization; Pharmacy; Satisfaction; Vaccination; Veterans

Indexed keywords

AGED; ARTICLE; CLINICAL COMPETENCE; CONTROLLED STUDY; FEMALE; HEALTH CENTER; HEALTH SURVEY; HUMAN; IMMUNIZATION; MAJOR CLINICAL STUDY; MALE; PATIENT COUNSELING; PATIENT SATISFACTION; PHARMACEUTICAL CARE; PHARMACIST; PRIORITY JOURNAL; QUESTIONNAIRE; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 77950229765     PISSN: 09617671     EISSN: None     Source Type: Journal    
DOI: 10.1211/ijpp.18.02.0005     Document Type: Article
Times cited : (25)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.