The role of patient satisfaction in online health information seeking

Journal of Health Communication

Volumn 15, Issue 1, 2010, Pages 3-17

  Tustin, Nupur ^a  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CONSUMER HEALTH INFORMATION; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE DELIVERY; HUMAN; INFORMATION SEEKING; INTERNET; MALE; MIDDLE AGED; NEOPLASM; PATIENT SATISFACTION; PSYCHOLOGICAL THEORY; UTILIZATION REVIEW;

ADULT; AGED; AGED, 80 AND OVER; CONSUMER HEALTH INFORMATION; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; INFORMATION SEEKING BEHAVIOR; INTERNET; MALE; MIDDLE AGED; NEOPLASMS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PSYCHOLOGICAL THEORY; YOUNG ADULT;

EID: 77949547135     PISSN: 10810730     EISSN: 10870415     Source Type: Journal    
DOI: 10.1080/10810730903465491     Document Type: Article

References (46)

1. Ahmann, E. (2000). Supporting families' savvy use of the internet for health research. Pediatric Nursing, 26(4), 419-423.
2. Ahmad, F., Hudak, P. L., Bercovitz, K., Hollenberg, E., & Levinson, W. (2006). Are physicians ready for patients with Internet-based health iInformation? Journal of Medical Internet Research, 8(3). Retrieved November 2007, from http://www.jmir.org/2006/3/ e22
3. Anderson, J. G. (2004). Consumers of e-health: Patterns of use and barriers. Social Science Computer Review, 22(2), 242-248.
4. Arora, N. K., Hesse, B. W., Rimer, B. K., Viswanath, K., Clayman, M. L., & Croyle, R. T. (2007). Frustrated and confused: The American public rates its cancer-related information-seeking experiences. Journal of General Internal Medicine, 23(3), 223-228.
5. Ball-Rokeach, S. J. (1998). A theory of media power and a theory of media use: Different stories, questions, and ways of thinking. Mass Communication and Society, 1, 5-40.
6. Bass, S. B., Ruzek, S., Gordon, T., Fleisher, L., McKeown-Conn, N., & Moore, D. (2006). Relationship of internet health information use with patient behavior and self-efficacy: Experiences of newly diagnosed cancer patients who contact the National Cancer Institute's cancer information service. Journal of Health Communication, 11(2), 219-236.
7. Beckjord, E. B., Arora, N. K., McLaughlin, W., Oakley-Girvan, I., Hamilton, A. S., & Hesse, B. W. (2008). Health-related information needs in a large and diverse sample of adult cancer survivors: Implications for cancer care. Journal of Cancer Survivors, 2(3), 179-189.
8. Brashers, D. E., Goldsmith, D. J., & Hsieh, E. (2002). Information seeking and avoiding in health contexts. Human Communication Research, 28, 258-271.
9. Brodie, M., Flournoy, R. E., Altman, D. E., Blendon, R. J., Benson, J. M., & Rosenbaum, M. D. (2000). Health information, the internet and the digital divide. Health Affairs, 19(6), 255-265.
10. Broom, A. (2008). Virtually he@lthy: The impact of Internet use on disease experience and the doctor-patient relationship. In L. C. Lederman (Ed.), Beyond these walls: Readings in health communication (pp. 92-109). New York: Oxford University Press.
11. Campbell, R., & Nolfi, D. (2005). Teaching elderly aults to use the Internet to access health care information: Before-after study. Journal of Medical Internet Research, 7(2).
12. Cegala, D. J. (2006). The impact of patients' communication style on physicians' discourse: Implications for better health outcomes. In B. A. Le Poire & R. M. Dailey (Eds.), Applied research in interpersonal communication: Family communication, health communication, and communicating across social boundaries. New York: Peter Lang Publishing.
13. Chen, X., & Siu, L. L. (2001). Impact of the media and the internet on oncology: Survey of cancer patients and oncologists in Canada. Journal of Clinical Oncology, 19(4), 4291-4297.
14. Clark, J. M., & Paivio, A. (1991). Dual coding theory and education. Educational Psychology Review, 3(3), 149-210.
15. Diaz, J. A., Griffith, R. A., Ng, J. J., Reinert, S. E., Friedman, P. D., & Moulton, A. W. (2002). Patients' use of the internet for medical information. Journal of General Internal Medicine, 17, 180-185.
16. Dickerson, S. S. (2006). Women's use of the internet: What nurses need to know. JOGNN, 35(1), 151-156.
17. Eastin, M. S., & Guinsler, N. M. (2006). Worried and wired: Effects of health anxiety on information-seeking and health utilization behaviors. Cyber Psychology & Behavior, 9(4), 494-498.
18. Eysenbach, G. (2005). The impact of the internet on cancer outcomes. CA Cancer J Clin, 53, 356-371.
19. Eysenbach, G., & Diepgen, T. L. (1999). Patients looking for information on the internet and seeking teleadvice: Motivation, expectations, and misconceptions as expressed in e-mails sent to physicians. Arch. Dermatol, 135(2), 151-156.
20. Eysenbach, G., & Jadad, A. R. (2001). Evidence-based patient choice and consumer health informatics in the internet age. Journal of Medical Internet Research, 3(2). Retrieved September 20, 2007, from PubMed.
21. Eysenbach, G., Powell, J., Kuss, O., & Sa, E.-R. (2002). Empirical studies assessing the quality of health information for consumers on the World Wide Web, a systematic review. Journal of the American Medical Association, 287, 2691-2700.
22. Flanagin, J., & Metzger, M. J. (2001). Internet use in the contemporary media environment. Human Communication Research, 27, 153-181.
23. Flynn, K. E., Smith, M. A., and Freese, J. (2006). When do older adults turn to the internet for health information? Findings from the wisconsin longitudinal study. Journal of General Internal Medicine, 21(12), 1295-1301.
24. Hardey, M. (2008). ''E-health'': The Internet and the transformation of patients into consumers and producers of health knowledge. In L. C. Lederman (Ed.), Beyond these walls: Readings in health communication (pp. 154-164). New York: Oxford University Press. Information Satisfaction Questionnaire. Retrieved October 2006, http://www.cancernet. co.uk/questionnaire.htm
25. Kalichman, S. C., Benotsch, E. G., Weinhardt, L., Austin, J., Luke, W., & Cherry, C. (2003). Health-related internet use, coping, social support, and health indicators in people living with HIV=AIDS: Preliminary results from a community survey. Health Psychology, 22(1), 111-116.
26. Lewis, T. (2006). Seeking health information on the internet: Lifestyle choice or bad attack of cyberchondria. Media, Culture & Society, 28(4), 521-539.
27. Loblaw, D. A., Bezjak, A., & Bunston, T. (1999). Development and testing of a visit-specific patient satisfaction questionnaire: The Princess Margaret Hospital satisfaction with doctor questionnaire. Journal of Clinical Oncology, 17(6), 1931-1938.
28. Loges, W. E. (1994). Canaries in the coalmine: Perceptions of threat and media system dependency relations. Communication Research, 21, 5-23.
29. Lowrey, W., & Anderson, W. (2006). The impact of Internet use on the public perception of physicians: A perspective from the sociology of professions literature. Health Communication, 19, 125-131.
30. Matthias, M. S., & Goering, B. (2008). Coping with chronic illness: Information use and treatment adherence among diabetics. Paper presented at the 94th Annual Convention of the National Communication Association, November 24.
31. Mayer, D. K., Terrin, N. C., Kreps, G. L., Menon, U., McCance, K., Parsons, S. K., et al. (2007). Cancer survivors' information seeking behaviors: A comparison of survivors who do and do not seek information about cancer. Patient Education Counseling, 65(3), 342-350.
32. Murray, E., Lo, B., Pollack, L., Donelan, K., Catania, J., White, M., et al. (2003). The impact of health information on the internet on patient-physician relationship. Archives of Internal Medicine, 163(14), 1727-1734.
33. Nettleton, S., & Burrows, R. (2003). Escaped medicine?: Information, reflexivity and health. Critical Social Policy, 23(2), 165-185.
34. Nettleton, S., Burrows, R., O'Malley, L., & Watt, I. (2004). Health e-types? An analysis of the everyday use of the internet for health. Information, Communication, & Society, 7(4), 531-553.
35. Pew Internet & American Project. (2006). Generations online. Retrieved November 15, 2008, from http://www.pewinternet.org/pdfs/PIP- Generations-Memo.pdf
36. Pew Internet and American Project. (2007). Online health search. Retrieved September 14, 2007, from http://www.pewinternet.org/pdfs/PIP-Online- Health-2006.pdf
37. Rains, S. A. (2007). Perceptions of traditional information sources and use of the world wide web to seek health information: Findings from the Health Information National Trends Survey. Journal of Health Communication, 12(7), 667-680.
38. Rice, R. E. (2006). Influences, usage, and outcomes of internet health information searching: Multivariate results from the Pew surveys. International Journal of Medical Informatics, 75, 8-28.
39. Rice, R. E., & Katz, J. (2006). Internet use in physician practice and patient interaction. In M. Murero & R. E. Rice (Eds.), The Internet and health care: Theory, research and practice. Mahwah, NJ: Lawrence Erlbaum.
40. Rubin, A. M. (2002). The uses-and-gratifications perspective of media effects. In J. Bryant & D. Zillman (Eds.), Media effects: Advances in theory and research. Hillsdale, NJ: Erlbaum.
41. Rutten, L. J. F., Arora, N. K., Bakos, A. D., Aziz, N., & Rowland, J. (2005). Information needs and sources of information among cancer patients: A systematic review of research (1980-2003). Patient Education and Counseling, 57, 250-261.
42. Shuyler, K. S., & Knight, K. M. (2003). What are patients seeking when they turn to the internet? Qualitative content analysis of questions asked by visitors to an orthopaedics web site. Journal of Medical Internet Research, 5(4), e24.
43. Sillence, E., Briggs, P., Harris, P. R., & Fishwick, L. (2007). How do patients evaluate and make use of online health information. Social Science and Medicine, 64, 1853-1862.
44. Stafford, T. F., Stafford, M. R., & Schkade, L. L. (2004). Determining uses and gratifications for the Internet. Decision Sciences, 35(2), 259-288.
45. Viswanath, K., Breen, N., Meissner, H., Moser, R. P., Hesse, B., Steele, W. R., et al. (2006). Cancer knowledge and disparities in the information age. Journal of Health Communication, 11(Suppl. 1), 1-17.
46. Williamson, K. (2005). Where one size does not fit all: Understanding the needs of potential users of a portal to breast cancer knowledge online. Journal of Health Communication, 10(6), 567-580.