Business process management software selection - Two case studies

Ekonomska Istrazivanja

Volumn 22, Issue 4, 2009, Pages 84-99

  Štemberger, Mojca Indihar ^a   Bosilj Vukšić, Vesna ^b   Jaklič, Jurij ^a  

^a UNIVERSITY OF LJUBLJANA   (Slovenia)

^b UNIVERSITY OF ZAGREB   (Croatia)

Author keywords

AHP method; Business process change; Business process management; Business process management software; Business process modelling

Indexed keywords

ANALYTICAL HIERARCHY PROCESS; BEST MANAGEMENT PRACTICE; CORPORATE STRATEGY; HOLISTIC APPROACH; NUMERICAL MODEL; SOFTWARE;

EID: 77749328131     PISSN: 1331677X     EISSN: None     Source Type: Journal    
DOI: 10.1080/1331677X.2009.11517393     Document Type: Article

References (33)

1. Al-Mashari, M. and Zairi, M. (1999), "BPR implementation process: an analysis of key success and failure factors", Business Process Management Journal, 5 (1): 87-112.
2. Ayag, Z. and Ozdemir, R.G. (2007), An intelligent approach to ERP software selection through fuzzy ANP, International Journal of Production Research, 45 (10): 2169-2194.
3. Bosilj-Vukšić, V., Jaklič, J. and Indihar Štemberger, M. (2006), "The method of business process oriented tool selection in information systems development projects", Zagreb International Review of Economics and Business, 9 (2): 135-153.
4. Braglia, M, Carmignani, G., Frosolini, M. and Grassi, A. (2006), AHP-based evaluation of CMMS software, Journal of Manufacturing Technology Management, 17 (5): 585 - 602.
5. Davenport, T. H. (1993), Process Innovation: Reengineering Work through Information Technology, (Boston: Harvard Business School Press).
6. Haddad, M. and Ribiere, V. (2007), "The use of knowledge management in software acquisition", VINE, 37 (3): 295 - 313.
7. Hammer, M. (2004), "Deep Change", Harvard Business Review, 82 (4): 84-93.
8. Hammer, M. H. and Champy, J. (1993), Reengineering the Corporation: A manifesto for Business Revolution, (New York: Harper Business).
9. Harmon, P. (2007). Business Process Change: A guide for business managers and BPM and six sigma professionals, 2nd ed., (Amsterdam: Elsevier/Morgan Kaufmann Publishers).
10. Harmon, P. and Wolf, C. (2008), "The State of Business Process Management, Business Process Trends", available at: www.bptrends.com, (accessed 7 October 2008).
11. rd Hawaii International Conference on System Sciences, Vol. 1, Maui, Hawaii, January 4-7, 2000.
12. Keeney, R. L. and Raiffa, H. (1993), Decisions with Multiple Objectives: Preferences and Value Tradeoffs, (New York: Cambridge University Press).
13. Khan, R. (2004), Business Process Management - A Practical Guide, (Tampa: Meghan-Kiffer Press).
14. Kim G. and Lee G. (2003), "E-catalog evaluation criteria and their relative importance", The Journal of Computer Information Systems, 43 (4): 55-62.
15. Kumar, V., Smart, P.A., Maddern, H. and Maull, R.S. (2008), "Alternative perspectives on service quality and customer satisfaction: the role of BPM", International Journal of Service Industry Management, 19 (2): 176-187.
16. Lin, H.Y., Hsu, P.Y. and Sheen G.J. (2007), "A fuzzy-based decision-making procedure for data warehouse system selection", Expert Systems with Applications, 32 (3): 939-953.
17. Liua, D. and Shih, Y. (2005), "Integrating AHP and data mining for product recommendation based on customer lifetime value", Information & Management, 42: 387-400.
18. Maddern, H., Maull, R. and Smart, P.A. (2007), "Customer satisfaction and service quality in UK financial services", International Journal of Operations & Production Management, 27 (9): 998-1019.
19. Malie, M., Duffy, N., van Rensburg, A.C.J. (2008), "Enterprise resource planning solution selection criteria in medium-sized South African companies", South African Journal of Industrial Engineering, 19 (1): 17-30.
20. Melão N. and Pidd M. (2000), "A conceptual framework for understanding business processes and business process modelling", Information Systems Journal, 10: 105-129.
21. Miers, D., Harmon, P. and Hall, C. (2007), "The 2007 BPM Suites report. Business Process Trends", available at www.bptrends.com (accessed 14 September 2007).
22. Mulebeke, J.A.W. and Zheng L. (2006), "Analytical network process for software selection in product development: A case study", Journal of Engineering and Technology Management, 23 (4): 337-352.
23. Nevo, D., Furneaux, B. and Wand, Y. (2008), "Towards an evaluation framework for knowledge management systems", Information Technology and Management, 9: 233-249.
24. Percin, S. (2008), "Using the ANP approach in selecting and benchmarking ERP systems", Benchmarking: An International Journal, 15 (5): 630 - 649.
25. Rummler, G. A. and Brache, A. P. (1990), Improving Performance: How to manage the white space on the organization chart, (San Francisco: Jossey-Bass Publishing).
26. Saaty, T.L. (1980), The Analytic Hierarchy Process, McGraw-Hill.
27. Saaty, T.L. (1997), "A scaling method for priorities in hierarchical structures", Journal of Mathematical Psychology, 15 (2): 234-281.
28. Smith, H. and Fingar, P. (2003), Business Process Management: The Third Wave, (Tampa: Meghan-Kiffer Press).
29. Stefanou, C.J. (2001), A" framework for the ex-ante evaluation of ERP software", European Journal of Information Systems, 10: 204-215.
30. Tool Saaty, available at: mrvar.fdv.uni-lj.si/sola/info2/saaty/program/ saatywin.zip (accessed 7 My 2007).
31. Wei, C., Chien, C. and Wang, M. J. (2005), "An AHP-based approach to ERP system selection", International Journal of Production Economics, 96: 47-62.
32. Wu, J.H., Shin, S.S. and Heng, M.S.H. (2007), "A methodology for ERP misfit analysis, Information and Management", 44 (8): 666-680.
33. Ziaee, M., Fathian, M. and Sadjadi, S.J. (2006), "A modular approach to ERP system selection: A case study", Information Management & Computer Security, 14 (5): 485 - 495.