Improving customer experience in tourism: A framework for stakeholder collaboration

Socio-Economic Planning Sciences

Volumn 44, Issue 2, 2010, Pages 100-112

  Gopalan, Ram ^a   Narayan, Bindu ^b  

^a TEMPLE UNIVERSITY   (United States)

^b Mu Sigma Business Solutions ^*  (India)

Author keywords

Benchmarking; Customer experience measurement; Service quality; Tourism

Indexed keywords

BENCHMARKING; CONCEPTUAL FRAMEWORK; PUBLIC SECTOR; RESOURCE ALLOCATION; SERVICE SECTOR; STAKEHOLDER; TOURISM MANAGEMENT; TOURIST BEHAVIOR; TOURIST DESTINATION;

CHENNAI; INDIA; TAMIL NADU;

EID: 77249155068     PISSN: 00380121     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.seps.2009.11.001     Document Type: Article

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