Patient satisfaction with emergency care nurses;Satisfacción de los pacientes de urgencias con los cuidados enfermeros

Enfermeria Clinica

Volumn 20, Issue 1, 2010, Pages 23-31

  Blanco Abril, Saray ^a   Sánchez Vicario, Félix ^a   Chinchilla Nevado, María Asunción ^a   Cobrero Jimenez, Elena María ^a   Mediavilla Durango, Mercedes ^a   Rodríguez Gonzalo, Ana ^a   Cuñado Barrio, Ascensión ^a  

^a HOSPITAL RAMÓN Y CAJAL   (Spain)

Author keywords

Emergencies; Information at discharge; Nursing care; Patient satisfaction; Professional competence

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CROSS-SECTIONAL STUDY; EMERGENCY NURSING; FEMALE; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRE; STANDARD;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; CROSS-SECTIONAL STUDIES; EMERGENCY NURSING; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRES; YOUNG ADULT;

EID: 76749131518     PISSN: 11308621     EISSN: 15792013     Source Type: Journal    
DOI: 10.1016/j.enfcli.2009.08.005     Document Type: Article

References (21)

1. Mira J.J. La satisfacción del paciente: teorías, medidas y resultados. Todo hospital 224 (2006) 90-97
2. Elder R., Neal C., Davis B.A., Almes E., Whitledge L., and Littlepage N. Patient satisfaction with triage nursing in a rural hospital emergency department. J Nurs Care Qual 19 (2004) 263-268
3. INSALUD. Estudio sobre la satisfacción de los enfermos en los hospitales del Instituto Nacional de Salud (encuesta post-hospitalización). Madrid: Insalud; 1985.
4. Rodríguez C. Los andaluces protagonistas de su salud: opiniones sobre la atención médica (1985), Consejería de Salud y Consumo de la Junta de Andalucía, Sevilla
5. Greeneich D. The link between new and return business and quality of care: Patient satisfaction. ANS Adv Nurs Sci 16 (1993) 62-72
6. Megivern K., Halm M.A., and Jones G. Measuring patient satisfaction as an outcome of nursing care. J Nurs Care Qua 6 (1992) 9-24
7. Lewis K.E., and Woodside R.E. Patient satisfaction with care in the emergency department. J Adv Nurs 17 (1992) 959-964
8. Bruce T.A., Bowman J.M., and Brown S.T. Factors that influence patient satisfaction in the emergency department. J Nurs Care Qual 13 (1998) 31-37
9. Cuñado A., Rial C., Lanero B., Moreno J., and García F. Influencia de la reforma de las instalaciones en la satisfacción de los pacientes en un servicio de urgencias hospitalarias. Emergencias 11 (1999) 352-360
10. Muntlin A., Gunningberg L., and Carlsson M. Patients' perceptions of quality of care at an emergency department and identification of areas for quality improvement. J Clin Nurs 15 (2006) 1045-1056
11. Pujiula-Masó J., Suñer-Soler R., Puigdemont-Guinart M., Grau-Martín A., Bertrán-Noguer C., Hortal-Gasull G., et al. La satisfacción de los pacientes hospitalizados como indicador de la calidad asistencial. Enferm Clín 16 (2006) 19-26
12. Cuñado A., Bernardo C., Rial C., Marco A., and García F. Validación de la traducción al español de una escala de medida de satisfacción del paciente con los cuidados enfermeros en urgencias (CECSS). Enferm Clín 12 (2002) 273-280
13. Davis B.A., Kiesel C.K., McFarland J., Collard A., Coston K., and Keeton A. Evaluating instruments for quality: Testing convergent validity of the consumer emergency care satisfaction scale. J Nurs Care Qual 20 (2005) 364-368
14. Bursch B., Beezy J., and Shaw R. Emergency department satisfaction: What matters most?. Ann Emerg Med 22 (1993) 586-591
15. Kristensson J., and Ekwall A. Psychometric properties of the consumer emergency care satisfaction scale: Tested on persons accompanying patients in emergency department. J Nurs Care Qual 23 (2008) 227-282
16. Cuñado A., Jiménez M.A., Lanero B., Matallanos P., and García F. Satisfacción de los pacientes que acuden a un servicio de urgencias hospitalario. Enferm Cient 186-187 (1997) 55-61
17. Hall J.A., and Dornan M.C. Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Soc Sci Med 30 (1990) 811-818
18. Locker D., and Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 12 (1978) 283-292
19. Ekwall A., Gerdtz M., and Manias E. The influence of patient acuity on satisfaction with emergency care: Perspectives of family, friends and carers. J Clin Nurs 17 (2008) 800-809
20. Mayer T.A., Cates R.J., Mastorovich M.J., and Royalty D.L. Emergency department patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill. J Healthc Manag 43 (1998) 427-440
21. Cooke T., Watt D., Wertzler W., and Quan H. Patient expectations of emergency department care: Phase II--a cross-sectional survey. CJEM 8 (2006) 148-157