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Volumn 59, Issue 1, 2010, Pages 40-55

Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009

Author keywords

Academic libraries; Communication technologies; United Kingdom; Virtual works

Indexed keywords


EID: 76649144840     PISSN: 00242535     EISSN: None     Source Type: Journal    
DOI: 10.1108/00242531011014673     Document Type: Article
Times cited : (8)

References (12)
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    • Bains, S. (2003), "The OCLC QuestionPoint electronic reference service: experiences of a group of CURL libraries" in SCONUL Newsletter, Vol. 29, pp. 21-6, available at: www.sconul.ac.uk/publications/newsletter/27/ARTICLE6.RTF (accessed 16 June 2008).
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    • Bains, S.1
  • 2
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    • Chat and instant messaging for reference services: A selected bibliography
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    • Bicknell-Holmes, T. (2008), "Chat and instant messaging for reference services: a selected bibliography", Faculty Publications, UNL Libraries, available at: http://digitalcommons.unl.edu/libraryscience/151 (accessed 28 February 2009).
    • (2008) Faculty Publications, UNL Libraries
    • Bicknell-Holmes, T.1
  • 3
    • 84986106898 scopus 로고    scopus 로고
    • Beyond the virtual shore: An Australian digital reference initiative with a global dimension
    • Davis, K. and Scholfield, S. (2004), "Beyond the virtual shore: an Australian digital reference initiative with a global dimension" in Library Review, Vol. 53, No. 1, pp. 61-5.
    • (2004) Library Review , vol.53 , Issue.1 , pp. 61-65
    • Davis, K.1    Scholfield, S.2
  • 4
    • 77954705671 scopus 로고    scopus 로고
    • Department for Children, Schools and Families, DCSF Reference ID: V01/2008, available at: (accessed 12 February 2009)
    • Department for Children, Schools and Families (2008), "Education and training statistics for the United Kingdom", DCSF Reference ID: V01/2008, available at: www.dcsf.gov.uk/rsgateway/DB/VOL/v000823/index.shtml (accessed 12 February 2009).
    • (2008) Education and Training Statistics for the United Kingdom
  • 5
    • 48849111626 scopus 로고    scopus 로고
    • available at: (accessed 6 November 2008), Oxford Internet Institute
    • Dutton, W. and Helpser, E.J. (2007), The Internet in Britain - 2007, Oxford Internet Institute, Oxford, available at: www.oii.ox.ac.uk/microsites/oxis (accessed 6 November 2008).
    • (2007) The Internet in Britain - 2007
    • Dutton, W.1    Helpser, E.J.2
  • 6
    • 76649083491 scopus 로고    scopus 로고
    • Question point webinar and powerpoint, available at: (accessed 1 March 2009). (case study at: www.oclc.org/services/brochures/213206ukc_questionpoint_ASSISTs.pdf)
    • Haynes, W. (2008), "Promoting virtual reference in a UK university", Question point webinar and powerpoint, available at: www.wlv.ac.uk/Default.aspx?page=17551 (accessed 1 March 2009). (case study at: www.oclc.org/services/brochures/213206ukc_questionpoint_ASSISTs.pdf).
    • (2008) Promoting Virtual Reference in a UK University
    • Haynes, W.1
  • 7
    • 51849165663 scopus 로고    scopus 로고
    • Can I help you? Implementing an IM service
    • Hvass, A. and Myer, S. (2008), "Can I help you? Implementing an IM service" in Electronic Library, Vol. 26, No. 4, pp. 530-44.
    • (2008) Electronic Library , vol.26 , Issue.4 , pp. 530-544
    • Hvass, A.1    Myer, S.2
  • 8
    • 46849088502 scopus 로고    scopus 로고
    • JISC, available at: (accessed 6 November 2008)
    • JISC (2007), Student Expectations Study, available at: www.jisc.ac.uk/publications/publications/studentexpectations.aspx (accessed 6 November 2008).
    • (2007) Student Expectations Study
  • 9
    • 46949093676 scopus 로고    scopus 로고
    • Virtual reference, second life and traditional library enquiry services: Antaeus
    • Joint, N. (2008), "Virtual reference, second life and traditional library enquiry services: Antaeus" in Library Review, Vol. 57, No. 6, pp. 416-23.
    • (2008) Library Review , vol.57 , Issue.6 , pp. 416-423
    • Joint, N.1
  • 10
    • 0036347587 scopus 로고    scopus 로고
    • An automated approach to online digital reference: The Open University Library OPAL project
    • Payne, G. and Bradbury, D. (2002), "An automated approach to online digital reference: the Open University Library OPAL project" in Electronic Library and Information Systems, Vol. 36, No. 1, pp. 5-12.
    • (2002) Electronic Library and Information Systems , vol.36 , Issue.1 , pp. 5-12
    • Payne, G.1    Bradbury, D.2
  • 11
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    • Librarians on call: An instant messaging enquiry service for open university distance learners
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    • Payne, G. and Perrott, M. (2003), "Librarians on call: an instant messaging enquiry service for open university distance learners" in Library and Information Research, Vol. 27, No. 85, pp. 11-21, available at: www.cilip.org.uk/specialinterestgroups/bysubject/research_old/publications/journal/archive/lir85/lir85.htm (accessed 29 February 2009).
    • (2003) Library and Information Research , vol.27 , Issue.85 , pp. 11-21
    • Payne, G.1    Perrott, M.2
  • 12
    • 84986149570 scopus 로고    scopus 로고
    • Digital reference services: A snapshot of the current practices in Scottish libraries
    • Chowdhury, G. and Margariti, S., "Digital reference services: a snapshot of the current practices in Scottish libraries" in Library Review, Vol. 53, No. 1, pp. 50-60.
    • Library Review , vol.53 , Issue.1 , pp. 50-60
    • Chowdhury, G.1    Margariti, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.