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Volumn 36, Issue 1, 2002, Pages 5-12

An automated approach to online digital reference: the Open University Library OPAL Project

Author keywords

Distance learning; Online retrieval

Indexed keywords


EID: 0036347587     PISSN: 00330337     EISSN: None     Source Type: Journal    
DOI: 10.1108/00330330210426076     Document Type: Article
Times cited : (8)

References (15)
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    • Ackerman, M.S. (1996), “Answer Garden 2: merging organizational memory with collaborative help”, Proceedings of the ACM Conference on Computer-Supported Co-operative Work (CSCW 96), Boston, MA, November, available at: www.ics.uci.edu/ ackerman/pub/96b22/cscw96.ag2.html
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    • Ackerman, M.S.1
  • 3
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    • Software to provide ’personal’ attention to online customers with service untouched by a human
    • 20 August
    • Chartrand, S. (2001), “Software to provide ’personal’ attention to online customers with service untouched by a human”, The New York Times, 20 August, p. 12.
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  • 4
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    • Distance education and virtual reference: where are we headed?
    • available at:
    • Coffman, S. (2001), “Distance education and virtual reference: where are we headed?”, Computers in Libraries, Vol. 21 No. 4, pp. 20-5 available at: www.infotoday.com/cilmag/apr01/coffman.htm
    • (2001) Computers in Libraries , vol.21 , Issue.4 , pp. 20-25
    • Coffman, S.1
  • 6
    • 0003148257 scopus 로고    scopus 로고
    • The librarian and Mr Jeeves
    • Coffman, S. and McGlamery, S. (2000b), “The librarian and Mr Jeeves”, American Libraries, Vol. 31 No. 5, pp. 66-9.
    • (2000) American Libraries , vol.31 , Issue.5 , pp. 66-69
    • Coffman, S.1    McGlamery, S.2
  • 7
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    • Bots for business
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    • Denison, D.C. (2001), “Bots for business”, Boston Globe, No. 13, May, available at: www.artificiallife.com/publications_us/2001_05_1.asp
    • (2001) Boston Globe , Issue.13
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  • 8
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    • The HeadLine personal information environment – evaluation phase one
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    • Gambles, A. (2001), “The HeadLine personal information environment – evaluation phase one”, D-Lib Magazine, Vol. 7 No. 3, available at: www.dlib.org/dlib/march01/gambles/03gambles.html
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  • 9
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  • 10
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    • From sentence processing to information access on the World Wide Web
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  • 11
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    • available at:
    • Kresh, D.N. (2000), “Offering high quality reference service on the Web: the collaborative digital reference service (CDRS)”, D-Lib Magazine, Vol. 6 No. 6, available at: www.dlib.org/dlib/june00/kresh/06kresh.html
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  • 12
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    • The gift of the gab: virtual assistants
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  • 13
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    • Toward a socio-visual theory of information and information technology
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  • 14
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    • Ready for reference: academic libraries offer live Web-based reference-evaluating system use
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  • 15
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.