Attributions and outcomes of customer misbehavior

Journal of Business and Psychology

Volumn 25, Issue 1, 2010, Pages 151-161

  Huang, Wen Hsien ^a   Lin, Ying Ching ^b   Wen, Yu Chia ^c  

^a NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

^b NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^c SOOCHOW UNIVERSITY   (Taiwan)

Author keywords

Controllability; Customer misbehavior; Globality; Other customer failure; Satisfaction; Stability

Indexed keywords

EID: 76649085814     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10869-009-9137-x     Document Type: Article

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