What are the fundamental features supporting service quality?

Journal of Services Marketing

Volumn 24, Issue 1, 2010, Pages 74-86

  Ueno, Akiko ^a  

^a UNIVERSITY OF EAST LONDON   (United Kingdom)

Author keywords

Customer services quality; Internal marketing; Total quality management

Indexed keywords

EID: 76549092767     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041011017907     Document Type: Review

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