Interpreter Services in Emergency Medicine

Journal of Emergency Medicine

Volumn 38, Issue 2, 2010, Pages 133-139

  Chan, Yu Feng ^a   Alagappan, Kumar ^b   Rella, Joseph ^c   Bentley, Suzanne ^a   Soto Greene, Marie ^d   Martin, Marcus ^e  

^a MOUNT SINAI SCHOOL OF MEDICINE   (United States)

^b ALBERT EINSTEIN COLLEGE OF MEDICINE   (United States)

^c University of Medicine and Dentistry of New Jersey   (United States)

^d UNIVERSITY OF MEDICINE AND DENTISTRY OF NEW JERSEY   (United States)

^e UNIVERSITY OF VIRGINIA   (United States)

Author keywords

cultural competence; emergency department; interpreters; language barrier

Indexed keywords

ARTICLE; CLINICAL COMPETENCE; COMPUTER ANALYSIS; COST CONTROL; CULTURAL FACTOR; EMERGENCY CARE; EMERGENCY PHYSICIAN; EMERGENCY WARD; FOLLOW UP; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEARING IMPAIRMENT; HUMAN; INTERPRETER SERVICE; LANGUAGE ABILITY; LANGUAGE PROCESSING; LINGUISTICS; PATIENT COMPLIANCE; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; PRIORITY JOURNAL; TELECONSULTATION;

CULTURAL COMPETENCY; EMERGENCY MEDICAL SERVICES; HEALTH PERSONNEL; HUMANS; MULTILINGUALISM; PATIENTS; TRANSLATIONS;

EID: 76449085176     PISSN: 07364679     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jemermed.2007.09.045     Document Type: Article

References (30)

1. Tervalon M., and Murray-Garcia J. Cultural humility versus cultural competence: a critical distinction in defining physician training outcomes in multicultural education. J Health Care Poor Underserved 9 (1998) 117-125
2. Cross T.L., Bazron B.J., Dennis K.W., and Isaacs M.R. Towards a culturally competent system of care: a monograph on effective services for minority children who are severely emotionally disturbed (1989), CASSP Technical Assistance Center, Georgetown University Child Development Center, Washington, DC
3. Anderson L.M., Scrimshaw S.C., Fullilove M.T., Fielding J.E., Normand J., and Task Force on Community Preventive Services. Culturally competent healthcare systems. A systematic review. Am J Prev Med 24 3 Suppl (2003) 68-79
4. US Census Bureau. Language use and English-speaking ability: 2000. Census 2000 brief (2003), U.S. Census Bureau, Washington, DC
5. Beckman H.B., Markakis K.M., Suchman A.L., and Frankel R.M. The doctor-patient relationship and malpractice. Lessons from plaintiff depositions. Arch Intern Med 154 (1994) 1365-1370
6. Vukmir R.B., Kremen R., Dehart D.A., and Menegazzi J. Compliance with emergency department patient referral. Am J Emerg Med 10 (1992) 413-417
7. Hampers L.C., and McNulty J.E. Professional interpreters and bilingual physicians in a pediatric emergency department: effect on resource utilization. Arch Pediatr Adolesc Med 156 (2002) 1108-1113
8. Carrasquillo O., Orav E.J., Brennan T.A., and Burstin H.R. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med 14 (1999) 82-87
9. Kirsch I.S., Jungeblut A., Jenkins L., and Kolstad A. Executive summary of adult literacy in America: a first look at the results of the National Adult Literacy Survey [National Adult Literacy Survey, a project funded by the U.S. Department of Education's National Center for Education Statistics]. http://nces.ed.gov/pubs93/93275.pdf Accessed March 6, 2005
10. Hampers L.C., Cha S., Gutglass D.J., Binns H.J., and Krug S.E. Language barriers and resource utilization in a pediatric emergency department. Pediatrics 103 (1999) 1253-1256
11. Mazor S.S., Hampers L.C., Chande V.T., and Krug S.E. Teaching Spanish to pediatric emergency physicians: effects on patient satisfaction. Arch Pediatr Adolesc Med 156 (2002) 693-695
12. Brody J.E. The importance of knowing what the doctor is talking about (January 30, 2007), New York Times, Personal Health Section
13. Prince D., and Nelson M. Teaching Spanish to emergency medicine residents. Acad Emerg Med 2 (1995) 32-36 discussion 36-7
14. Flores G., Laws M.B., Mayo S.J., et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics 111 (2003) 6-14
15. Juarbe T.C. Access to health care for Hispanic women: a primary health care perspective. Nurs Outlook 43 (1995) 23-28
16. Hunt L.M., de Voogd K.B., Akana L.L., and Browner C.H. Abnormal Pap screening among Mexican-American women: impediments to receiving and reporting follow-up care. Oncol Nurs Forum 25 (1998) 1743-1749
17. Timmins C.L. The impact of language barriers on the health care of Latinos in the United States: a review of the literature and guidelines for practice. J Midwifery Womens Health 47 (2002) 80-96
18. Baker D.W., Parker R.M., Williams M.V., Coates W.C., and Pitkin K. Use and effectiveness of interpreters in an emergency department. JAMA 275 (1996) 783-788
19. Leman P. Interpreter use in an inner city accident and emergency department. J Acad Emerg Med 14 (1997) 98-100
20. Bonacruz Kazzi G., and Cooper C. Barriers to the use of interpreters in emergency room paediatric consultations. J Paediatr Child Health 39 (2003) 259-263
21. Lee L.J., Batal H.A., Maselli J.H., and Kutner J.S. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med 17 (2002) 641-645
22. Kuo D., and Fagan M.J. Satisfaction with methods of Spanish interpretation in an ambulatory care clinic. J Gen Intern Med 14 (1999) 547-550
23. Manson A. Language concordance as a determinant of patient compliance and emergency room use in patients with asthma. Med Care 26 (1988) 1119-1128
24. Maltby H.J. Interpreters: a double-edged sword in nursing practice. [Review]. J Transcult Nurs 10 (1999) 248-254
25. Iezzoni L.I., O'Day B.L., Killeen M., and Harker H. Communicating about health care: observations from persons who are deaf or hard of hearing. Ann Intern Med 140 (2004) 356-362
26. Ebert D.A., and Heckerling P.S. Communication with deaf patients. Knowledge, beliefs, and practices of physicians. JAMA 273 (1995) 227-229
27. Witte T.N., and Kuzel A.J. Elderly deaf patients' health care experiences. J Am Board Fam Pract 13 (2000) 17-22
28. Sarver J., and Baker D.W. Effect of language barriers on follow-up appointments after an emergency department visit. J Gen Intern Med 15 (2000) 256-264
29. Enguidanos E.R., and Rosen P. Language as a factor affecting follow-up compliance from the emergency department. J Emerg Med 15 (1997) 9-12
30. Inocom, Inc. Medbridge software. http://www.medbridge.net/ Accessed March 6, 2005