Horizontal and vertical communication as determinants of professional and organisational identification

Personnel Review

Volumn 39, Issue 2, 2010, Pages 210-226

  Bartels, Jos ^a   Peters, Oscar ^b   de Jong, Menno ^b   Pruyn, Ad ^b   van der Molen, Marjolijn ^c  

^a WAGENINGEN UNIVERSITY   (Netherlands)

^b UNIVERSITY OF TWENTE   (Netherlands)

^c Experimental Development Group of PricewaterhouseCoopers LLP   (Netherlands)

Author keywords

Communication; Employees; Hospitals; The Netherlands; Work identity

Indexed keywords

EID: 75649130778     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483481011017426     Document Type: Article

References (55)

1. Albert, S. and Whetten, D.A. (1985), "Organizational identity" in Research in Organizational Behaviour, Vol. 7, pp. 263-95.
2. Apker, J. and Fox, D. (2002), "Communication: improving RN's organizational and professional identification in managed care hospitals" in Journal of Nursing Administration, Vol. 32, No. 2, pp. 106-14.
3. Ashforth, B.E. and Mael, F.A. (1989), "Social identity theory and the organization" in Academy of Management Review, Vol. 35, pp. 232-44.
4. Ashforth, B.E. and Mael, F.A. (1996), "Organizational identity and strategy as a context for the individual" in Strategic Management, Vol. 13, pp. 19-64.
5. Ashforth, B.E. and Saks, A.M. (1996), "Socialization tactics: longitudinal effects on newcomer adjustment" in Academy of Management Journal, Vol. 39, No. 1, pp. 149-78.
6. Ashforth, B.E., Harrison, S.H. and Corley, K.G. (2008), "Identification in organizations: an examination of four fundamental questions" in Journal of Management, Vol. 3, No. 3, pp. 325-74.
7. Ashforth, B.E.J. and Johnson, S.A. (2001), "Which hat to wear? The relative salience of multiple identities in organizational contexts" in Hogg, M.A. and Terry, D.J. (Eds.), Social Identity Processes in Organizational Contexts, Psychology Press, Philadelphia, PA, pp. 31-48.
8. Bartel, C.A. (2001), "Social comparisons in boundary-spanning work: effects of community outreach on members' organizational identity and identification" in Administrative Science Quarterly, Vol. 46, No. 3, pp. 379-413.
9. Bartels, J., Douwes, R., De Jong, M. and Pruyn, A. (2006), "Organizational identification during a merger: determinants of employees' expected identification with the new organization" in British Journal of Management, Vol. 17, pp. s49-s67.
10. Bartels, J., Pruyn, A. and De Jong, M. (2009), "Employee identification before and after an internal merger: a longitudinal analysis" in Journal of Occupational and Organizational Psychology, Vol. 82, pp. 113-28.
11. Bartels, J., Pruyn, A., De Jong, M. and Joustra, I. (2007), "Multiple organizational identification levels and the impact of perceived external prestige and communication climate" in Journal of Organizational Behavior, Vol. 28, pp. 173-90.
12. Baruch, Y. and Winkelmann-Gleed, A. (2002), "Multiple commitments: a conceptual framework and empirical investigation in a community health service trust" in British Journal of Management, Vol. 13, pp. 337-57.
13. Bentler, M. (1989), EQS Structural Equations Program Manual, BMDP Statistical Software, Los Angeles, CA.
14. Bollen, K.A. (1989), Structural Equations with Latent Variables, Wiley & Sons, New York, NY.
15. Brewer, M.B. (1995), "Managing diversity: the role of social identities" in Jackson, S.E. and Ruderman, M.N. (Eds.), Diversity in Work Teams: Research Paradigms for a Changing Workplace, American Psychological Association, Washington, DC, pp. 47-68.
16. Brickson, S. (2000), "The impact of identity orientation on individual and organizational outcomes in demographically diverse settings" in Academy of Management Review, Vol. 25, No. 1, pp. 82-101.
17. Browne, M.W. and Cudeck, R. (1993), "Alternative ways of assessing model fit" in Bollen, K.A. and Long, J.S. (Eds.), Testing Structural Equation Models, Sage, Thousand Oaks, CA, pp. 136-62.
18. Cheney, G. (1983), "The rhetoric of identification and the study of organizational communication" in Quarterly Journal of Speech, Vol. 69, pp. 143-58.
19. Dennis, H.S. (1974), A Theoretical and Empirical Study of Managerial Communication Climate in Complex Organizations, Purdue University, Ann Arbor, MI.
20. Downs, C.W. and Adrian, A.D. (2004), Assessing Organizational Communication: Strategic Communication Audits, The Guilford Press, New York, NY.
21. Dukerich, J.M., Golden, B.R. and Jacobson, C.K. (1996), "Nested cultures and identities: a comparative study of nation and profession/occupation status effects on resource allocation decisions" in Research in the Sociology of Organizations, Vol. 14, pp. 35-89.
22. Dutton, J.E., Dukerich, J.M. and Harquail, C.V. (1994), "Organizational images and member identification" in Administrative Science Quarterly, Vol. 39, pp. 239-63.
23. Foreman, P. and Whetten, D.A. (2002), "Members' identification with multiple identity organizations" in Organizational Science, Vol. 13, No. 6, pp. 618-35.
24. Garson, G.D. (2008), Statnotes: Topics in Multivariate Analysis, available at: www2.chass.ncsu.edu/garson/pa765/structur.htm (accessed August).
25. Goldhaber, G.M. (1993), Organizational Communication, 6th ed.,, McGraw-Hill, New York, NY.
26. Guzley, R.M. (1992), "Organizational climate and communication climate. Predictors of commitment to the organization" in Management Communication Quarterly, Vol. 5, No. 4, pp. 379-402.
27. Holbert, R.L. and Stephenson, M.T. (2002), "Structural equation modeling in the communication sciences" in 1995-2000, Human Communication Research, Vol. 28, No. 4, pp. 531-51.
28. Hoyle, R.H. and Panter, A.T. (1995), "Writing about structural equation models" in Hoyle, R.H. (Ed.), Structural Equation Modeling: Comments, Issues, and Applications, Sage, Thousand Oaks, CA, pp. 158-76.
29. Hu, L.-T. and Bentler, P.M. (1999), "Cut-off criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives" in Structural Equation Modeling, Vol. 6, No. 1, pp. 1-55.
30. Iyer, V.M. and Bamber, E.M. (2002), "Big 5 auditors' professional and organizational identification: consistency or conflict?" in Auditing, Vol. 21, No. 2, pp. 21-38.
31. Johnson, M.D., Morgeson, F.P., Ilgen, D.R., Meyer, C.J. and Lloyd, J.W. (2006), "Multiple professional identities: examining differences in identification across work-related targets" in Journal of Applied Psychology, Vol. 91, No. 2, pp. 498-506.
32. Levine, J.M. and Moreland, R.L. (1990), "Progress in small group research" in Annual Review of Psychology, Vol. 41, pp. 585-634.
33. Loi, R., Ngo, H.-Y. and Foley, S. (2004), "The effect of professional identification on job attitudes: a study of lawyers in Hong Kong" in International Journal of Organizational Analysis, Vol. 12, pp. 109-28.
34. Mael, F.A. and Ashforth, B.E. (1992), "Alumni and their alma mater: a partial test of the reformulated model of organization identification" in Journal of Organizational Behaviour, Vol. 13, No. 2, pp. 103-23.
35. Mueller, C.W. and Lawler, E.J. (1999), "Commitment to nested organizational units: some basic principles and preliminary findings" in Social Psychology Quarterly, Vol. 62, pp. 325-46.
36. Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), "Common method biases in behavioral research: a critical review of the literature and recommended remedies" in Journal of Applied Psychology, Vol. 88, pp. 879-903.
37. Postmes, T. (2003), "A social identity approach to communication in organizations" in Haslam, S.A., Van Knippenberg, D., Platow, M.J. and Ellemers, N. (Eds.), Social Identity at Work - Developing Theory for Organizational Practice, Psychology Press, New York, NY, pp. 81-98.
38. Postmes, T., Tanis, M. and De Wit, B. (2001), "Communication and commitment in organizations: a social identity approach" in Group Processes and Intergroup Relations, Vol. 4, No. 3, pp. 227-46.
39. Pratt, M.G. and Foreman, P.O. (2000), "Classifying managerial responses to multiple organizational identities" in Academy of Management Review, Vol. 25, No. 1, pp. 18-42.
40. Putti, J.M., Aryee, S. and Phua, J. (1990), "Communication relationship satisfaction and organizational commitment" in Group & Organization Studies, Vol. 15, No. 1, pp. 44-52.
41. Redding, W.C. (1973), Communication within the Organization, Industrial Communication Council/Purdue Research Foundation, New York, NY/Lafayette.
42. Riketta, M. (2005), "Organizational identification: a meta-analysis" in Journal of Vocational Behavior, Vol. 66, pp. 358-84.
43. Riketta, M. and Van Dick, R. (2005), "Foci of attachment in organizations: a meta-analytic comparison of the strength and correlates of workgroup versus organizational identification and commitment" in Journal of Vocational Behavior, Vol. 67, No. 3, pp. 490-510.
44. Riordan, C.M. and Weatherly, E.W. (1999), "Defining and measuring employees' identification with their work groups" in Educational and Psychological Measurement, Vol. 59, pp. 310-24.
45. Russo, T.C. (1998), "Organizational and professional identification" in Management Communication Quarterly, Vol. 12, No. 1, pp. 72-111.
46. Scott, C.R. (1997), "Identification with multiple targets in a geographically dispersed organization" in Management Communication Quarterly, Vol. 10, No. 4, pp. 491-522.
47. Scott, C.R., Connaughton, S.L., Diaz-Saenz, H.R., Maguire, K., Ramirez, R., Richardson, B., Pride Shaw, S. and Morgan, D. (1999), "The impacts of communication and multiple identifications on intent to leave" in Management Communication Quarterly, Vol. 12, No. 3, pp. 400-35.
48. Smidts, A., Pruyn, A.T.H. and Van Riel, C.B.M. (2001), "The impact of employee communication and perceived external prestige on organizational identification" in Academy of Management Journal, Vol. 49, No. 5, pp. 1051-62.
49. Spector, P.E. (2006), "Method variance in organizational research: truth or urban legend?" in Organizational Research Methods, Vol. 9, No. 2, pp. 221-32.
50. Tajfel, H. and Turner, J.C. (1985), "An integrative theory of intergroup conflict" in Austin, W.G. and Worchel, S. (Eds.), The Social Psychology of Intergroup Relations, Brooks/Cole, Monterey, CA, pp. 33-48.
51. Trombetta, J.J. and Rogers, D.P. (1988), "Communication climate, job satisfaction and organizational commitment: the effects of information adequacy, communication openness and decision participation" in Management Communication Quarterly, Vol. 1, pp. 494-514.
52. Van Dick, R., Christ, O., Stellmacher, J., Wagner, U., Ahlswede, O., Grubba, C., Hauptmeier, M., Höhfeld, C., Moltzen, K. and Tissington, P.A. (2004), "Should I stay or should I go? Explaining turnover intentions with organizational identification and job satisfaction" in British Journal of Management, Vol. 15, No. 4, pp. 351-60.
53. Van Knippenberg, D. and Van Schie, E.C.M. (2000), "Foci and correlates of organizational identification" in Journal of Occupational and Organizational Psychology, Vol. 73, pp. 137-47.
54. Wallace, J.E. (1993), "Professional and organizational commitment: compatible or incompatible?" in Journal of Vocational Behavior, Vol. 42, pp. 333-49.
55. Wallace, J.E. (1995), "Organizational and professional commitment in professional and non-professional organizations" in Administrative Science Quarterly, Vol. 40, pp. 228-55.