Management of sales advisers and service climate: An experiment

Journal of Service Management

Volumn 20, Issue 3, 2009, Pages 274-289

  Poujol, Juliet F ^a,b  

^a UNIVERSITÉ DE VALENCIENNES   (France)

^b OMNES Education   (France)

Author keywords

Customer services quality; Sales force; Sales incentives; Sales management; Service climate

Indexed keywords

EID: 75149132465     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910964390     Document Type: Article

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