Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant

Journal of Pragmatics

Volumn 42, Issue 3, 2010, Pages 856-869

  Kuroshima, Satomi ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Cross cultural interaction; Intersubjectivity; Progressivity; Request; Sequence; Trust

Indexed keywords

EID: 74149083642     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2009.08.009     Document Type: Article

References (28)

1. Aoki, Hiromi, 2008. Hearership as interactive practice: a multi-modal analysis of the response token nn and head nods in Japanese casual conversation. Unpublished PhD Dissertation, University of California, Los Angeles.
2. Beach W.A. Transitional regularities for casual 'okay' usages. Journal of Pragmatics 19 (1993) 325-352
3. Clark H.H., and Brennan S.A. Grounding in communication. In: Resnick L.B., Levine J.M., and Teasley S.D. (Eds). Perspectives on socially shared cognition. (1991), APA Books, Washington 127-149
4. Curl T.S., and Drew P. Contingency and action: a comparison of two forms of requesting. Research on Language and Social Interaction 42 2. (2008) 129-153
5. Goldberg J.A. A system for the transfer of instructions in natural settings. Semiotica 14 3 (1975) 269-296
6. Heritage J. Intersubjectivity and progressivity in references to persons (and places). In: Stivers T., and Enfield N.J. (Eds). Person Reference in Interaction: Linguistic, Cultural and Social Perspectives (2007), Cambridge University Press, Cambridge 255-280
7. Heritage John., and Sorjonen M.-L. Constituting and Maintaining Activities Across Sequences: And-Prefacing as a Feature of Question Design. Language in Society 1 (1994) 1-29
8. Hochschild A.R. The Managed Heart: Commercialization of Human Feeling (1983), University of California Press, Berkeley
9. Jefferson G. Notes on the systematic deployment of the acknowledgement tokens 'yeah' and 'mm hm'. Papers in Linguistics 17 (1984) 197-206
10. Jefferson G. Glossary of Transcript Symbols with an Introduction. In: Lerner G.H. (Ed). Conversation Analysis: Studies from the First Generation. (2004), John Benjamins, Amsterdam and Philadelphia 13-31
11. Kurhila S. Correction in talk between native and non-native speaker. Journal of Pragmatics 33 (2001) 1083-1110
12. Lee S.-H. Extended requesting: interaction and collaboration in the production and specification of requests. Journal of Pragmatics. 41 (2009) 1248-1271
13. Leidner R. Emotional labor in service work. The Annals of the American Academy of Political and Social Science 561 (1999) 81-95
14. Levinson S.C. Activity types and language. In: Heritage J., and Drew P. (Eds). Talk at Work (1992), Cambridge, New York
15. Manning P. Barista rants about stupid customers at Starbucks: what imaginary conversations can teach us about real ones. Language & Communication 28 (2008) 101-126
16. Moore R.J. When names fail: referential practice in face-to-face service encounters. Language in Society. 37 (2008) 385-413
17. Merritt M. On questions following questions in service encounters. Language in Society 5 (1976) 315-357
18. Park J.-E. Co-construction of nonnative speaker identity in cross-cultural interaction. Applied Linguistics 28 3 (2007) 339-360
19. Sacks H., and Schegloff E.A. Two Preferences in the Organization of Reference to Persons and Their Interaction. In: Psathas G. (Ed). Everyday Language: Studies in Ethnomethodology (1979), Irvington Publishers, New York 15-21
20. Schegloff E.A. Repair after next turn: the last structurally provided defense of intersubjectivity in conversation. American Journal of Sociology 97 5 (1992) 1295-1345
21. Schegloff E.A. Some practices for referring to persons in talk-in-interaction: a partial sketch of a systematics. In: Fox B. (Ed). Studies in Anaphora (1996), John Benjamins, Amsterdam 437-485
22. Schegloff E.A. Practices and actions: boundary cases of other-initiated repair. Discourse Processes 23 (1997) 499-545
23. Schegloff E.A. Overlapping talk and the organization of turn-taking for conversation. Language in Society 29 (2000) 1-63
24. Schegloff E.A. A Primer of Conversation Analysis: Sequence Organization (2007), Cambridge University Press, Cambridge
25. Schegloff E.A., Jefferson G., and Sacks H. The preference for self-correction in the organization of repair in conversation. Language 53 (1977) 361-382
26. Stivers T., and Robinson J.D. A preference for progressivity in interaction. Language in Society 35 (2006) 367-392
27. Stivers, Tanya, Rossano, Federico, 2007. Mobilizing response. Unpublished manuscript, 10th International Pragmatics Conference, Gothenburg.
28. Wilkinson S., and Kitzinger C. Surprise as an interactional achievement: reaction tokens in conversation. Social Psychology Quarterly 69 2 (2006) 150-182