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1
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73949101169
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Comparing total quality management success factors in UK manufacturing and service industries: Some key findings from survey
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Antony, J., Fergusson, C., Waraood, S. and Tsang, H.Y. (2004), "Comparing total quality management success factors in UK manufacturing and service industries: some key findings from survey", Journal of Advances in Management Research, Vol.1 No.2, pp. 32-45.
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Journal of Advances in Management Research
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Antony, J.1
Fergusson, C.2
Waraood, S.3
Tsang, H.Y.4
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2
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73949128949
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Customer satisfaction in service sector: A case study of the airline industry
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Baisya, R.K. and Sarkar, R. (2004), "Customer satisfaction in service sector: a case study of the airline industry", Journal of Advances in Management Research, Vol.1 No.2, pp. 73-79
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Journal of Advances in Management Research
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Baisya, R.K.1
Sarkar, R.2
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3
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0034450298
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Managerial perceptions of quality control in Japanese business
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Chaudhry, P.E. and Chaudhry, S.S. (2000), "Managerial perceptions of quality control in Japanese business", Production and Inventory Management Journal, Vol.4, pp. 34-39
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Production and Inventory Management Journal
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Chaudhry, P.E.1
Chaudhry, S.S.2
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4
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73949152484
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An exploratory study of quality management practices in small and medium scale industry
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Dalu, R.S. and Deshmukh, S.G. (2000), "An exploratory study of quality management practices in small and medium scale industry", Industrial Engineering Journal, Vol.29 No.12, pp. 21-27
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Industrial Engineering Journal
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Dalu, R.S.1
Deshmukh, S.G.2
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5
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33646883479
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Lean production, six sigma quality, TQM and company culture
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Dahlgaard, J.J. and Dahlgaard, S.M. (2006), "Lean production, six sigma quality, TQM and company culture", The TQM Magazine, Vol.18 No.3, pp. 263-281
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The TQM Magazine
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Dahlgaard, J.J.1
Dahlgaard, S.M.2
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7
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0035866459
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Total quality management: An empirical test for mediation effect
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TQM 21,6 616
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Ho, D.C.K., Duffy, V.G. and Shih, H.M. (2001), "Total quality management: an empirical test for mediation effect", International Journal of Production R & S, Vol.39 No.3, pp. 529-548 TQM 21,6 616
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International Journal of Production R & S
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Ho, D.C.K.1
Duffy, V.G.2
Shih, H.M.3
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8
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38749148348
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TQM practices in the Indian automobile sector
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Khanna, V.K. and Vrat, P. (2002), "TQM practices in the Indian Automobile Sector", Productivity, Vol.43 No.3, pp. 245-249
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Productivity
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Khanna, V.K.1
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9
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73949135709
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TQM: A perspective of Indian manufacturing environment study
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Khond, M.P. and Dabade, B.M. (2004), "TQM: a perspective of Indian manufacturing environment study", Industrial Engineering Journal, Vol.33 No.10, pp. 21-27
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Industrial Engineering Journal
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Khond, M.P.1
Dabade, B.M.2
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10
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73949141524
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Implementation of Kaizen concept a case study
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Kumar, A. and Venkatesh, Y.D. (2002), "Implementation of Kaizen concept a case study", Industrial Engineering Journal, Vol.31 No.8, pp. 11-13.
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Industrial Engineering Journal
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Kumar, A.1
Venkatesh, Y.D.2
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12
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0035591024
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TQM as a management strategy for the next millennia
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Mehra, S., Hoffman, J.M. and Sirias, D. (2001), "TQM as a management strategy for the next millennia", International Journal of Operations & Production Management, Vol.21 No.5, pp. 855-876
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International Journal of Operations & Production Management
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Mehra, S.1
Hoffman, J.M.2
Sirias, D.3
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13
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31444432541
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Linkages between total quality management and organisational performance: An empirical study for Indian Industry
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Mohanty, R.P., Shrivastava, R.L. and Lakhe, A. (2006), "Linkages between total quality management and organisational performance: an empirical study for Indian Industry", Production Planning & Control, Vol.17 No.1, pp. 13-20.
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Production Planning & Control
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Mohanty, R.P.1
Shrivastava, R.L.2
Lakhe, A.3
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14
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73949116387
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Empowering people for TQM through redesigning organisations
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in Kohli, U. and Sinha, D.P. (Eds), New Delhi, November
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Murthy, P.V.R. and Shrivastav, A.K. (2000) in Kohli, U. and Sinha, D.P. (Eds), "Empowering people for TQM through redesigning organisations", Human Resource Development: Global Changes & Strategies in 2000, Proceedings of 23rd IFTDO World Conference on Human Resource Development, New Delhi, November, pp. 327-343.
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Human Resource Development: Global Changes & Strategies in 2000, Proceedings of 23rd IFTDO World Conference on Human Resource Development
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Murthy, P.V.R.1
Shrivastav, A.K.2
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15
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73949117776
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Continuous improvement principles
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Robinson, P. (2001), "Continuous improvement principles", Industry, Vol. 2.0, pp. 25-8.
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Industry
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Robinson, P.1
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84870665281
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Thinking performance measures with TQM factors & practices
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Shrivastava, R.L., Bhagade, S.S. and Lakhe, R.R. (2004), "Thinking performance measures with TQM factors & practices", Productivity, Vol. 44 No. 4, pp. 586-94.
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Productivity
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Shrivastava, R.L.1
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0037397977
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A longitudinal study of TQM implementation: Factors influencing success and failure
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Further reading
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Taylor, W.A. and Wright, G.H. (2003), "A longitudinal study of TQM implementation: factors influencing success and failure", Omega: The International Journal of Management Science, Vol.31, pp. 97-111. Further reading
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Omega: The International Journal of Management Science
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Taylor, W.A.1
Wright, G.H.2
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18
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73949089648
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Making TQM and work some critical issues
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Nirmala, S. (1998), "Making TQM and work some critical issues", Productivity, Vol.39 No.2, pp. 280-285
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Nirmala, S.1
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19
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3142635452
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The effects of three statistical control charts on task performance
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Ong, K.H., Harvey, G.M., Shehab, R.L., Dechert, J.D. and Darisipudim, A. (2004), "The effects of three statistical control charts on task performance", Production, Planning & Control, Vol.15 No.3, pp. 313-323
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Production, Planning & Control
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Ong, K.H.1
Harvey, G.M.2
Shehab, R.L.3
Dechert, J.D.4
Darisipudim, A.5
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