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Volumn 18, Issue 6, 2009, Pages 578-591

Evaluation of RFID applications for logistics: A framework for identifying, forecasting and assessing benefits

Author keywords

Cost?benefit analysis; Logistics; RFID

Indexed keywords


EID: 72949084371     PISSN: 0960085X     EISSN: 14769344     Source Type: Journal    
DOI: 10.1057/ejis.2009.32     Document Type: Article
Times cited : (37)

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