Internet banking service adoption: Private bank versus governmental bank

Journal of Applied Sciences

Volumn 9, Issue 24, 2009, Pages 4206-4214

  Mirza, Arezou Pour ^a,b   Wallström, Åsa ^b   Hamidi Beheshti, Mohammad T ^a   Mirza, Omid Pour ^c  

^a TARBIAT MODARES UNIVERSITY   (Iran)

^b LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

^c MULTIMEDIA UNIVERSITY   (Malaysia)

Author keywords

Behavior; Retail banking; Security; Service quality; Virtual banking

Indexed keywords

BEHAVIOR; RETAIL BANKING; SECURITY; SERVICE QUALITY; VIRTUAL BANKING;

ELECTRONIC COMMERCE; PRIVATIZATION; QUALITY OF SERVICE; SALES;

WORLD WIDE WEB;

EID: 72449173949     PISSN: 18125654     EISSN: 18125662     Source Type: Journal    
DOI: 10.3923/jas.2009.4206.4214     Document Type: Article

References (30)

1. Alam, S.S., A. Khatibi and M.I.S. Ahmad, 2007. Factors affecting e-commerce in the electronic manufacturing companies in Malaysia. Int. J. Comerece Manage., 17: 125-129.
2. Black, N.J., A. Lokett, H. Winklhofer and C. Ennew, 2001. The adoption of Internet financial services: A qualitative study. Int. J. Retail Distribut. Manage., 29: 390-398.
3. Brodie, R.J., H. Winklhofer, N.E. Coviello and W.J. Johnston, 2007. Is e-marketing coming of age? An examination of the penetration of e-marketing and firm performance. J. Interac. Market., 21: 2-21.
4. Chellappa, R.K., 2000. Consumers trust in electronic commerce transactions the role of perceived privacy and perceived security. Ebizlab Working Paper, Marshall School of Business, University of South California, Los Angeles, CA. Emory University Atlanta, GA 30322-2710. http://www.bus.emory.edu/ram/Papers/sec-priv.pdf.
5. Daniel, E., 1999. Provision of electronic banking in the UK and the Republic of Ireland. Int. J. Bank Market., 17: 72-82.
6. Desai, M.S., T.C. Richards and R.J. Desai, 2003. Electronic-commerce policies and customer privacy. Inform. Manage. Comput. Sec., 11: 19-27.
7. Economic Focus, 2006. Iran daily newspaper. http://www.iran-daily.com/1385/2742/html/focus.htm.
8. Economic Focus, 2007. Iran daily newspaper. http://www.iran-daily.com/1385/2770/html/focus.htm.
9. Gefen, D. and D. Straub, 2003. Managing user trust in B2C e-services. E-Service J., 2: 7-24.
10. Gonzalez, M.E., M.R. Dentiste and M.W. Rhonda, 2008. An alternative approach in service quality: An e-banking case study. Qual. Manage. J., 15: 41-48.
11. Jayawardhena, C. and P. Foley, 2000. Changes in the banking sector: The case of internet banking in the UK. Internet Res. Electr. Network. Appl. Policy, 10: 19-30.
12. Jun, M., Z. Yang and D.S. Kim, 2004. Customers' perceptions of online retailing service quality and their satisfaction. Int. J. Qual. Reliabil. Manage., 21: 817-840.
13. Karjaluoto, H., M. Mattilam and T. Pento, 2002. Factors underlying attitude formation towards online banking in Finland. Int. J. Bank Market., 20: 261-272.
14. Lee, E.J., K.N. Kwon and D.W. Schumann, 2005. Segmentation the non-adopter category in the diffusion of Internet banking. Int. J. Bank Market., 33: 414-437.
15. Lee, M.K.O. and E. Turban, 2001. A trust model for consumer internet shopping. Int. J. Electr. Com., 6: 75-91.
16. Liao, Z. and M.T. Cheung, 2002. Internet-based e-banking and consumer attitudes: An empirical study. Infom. Manage., 39: 283-295.
17. Mattila, M., H. Karjaluoto and T. Pento, 2003. Internet banking adoption among mature customers: Early majority or laggards. J. Serv. Market., 17: 514-528.
18. Meuter, M.L., A.l. Ostrom, R.I. Roundtree and M.J. Bitner, 2000. Self-service technologies: Understanding customer satisfaction with technology-based service encounters. J. Market, 64: 50-64.
19. Moore, G.C. and I. Benbasat, 1991. Development of an instrument to measure the perceptions of adopting an information technology innovation. Inform. Syst. Res., 2: 192-222.
20. Norusis, M.J., 2008. SPSS 16.0 Guide to Data Analysis. Prentice Hall Inc., Englewood Cliffs, NJ., ISBN-13: 9780136061366.
21. Parasuraman, A., 2002. Service quality and productivity a synergistic perspective. Manage. Serive Qual., 12: 6-9.
22. Pikkarainen, T., K. Pikkarranien, H. Karjaluoto and S. Pahnila, 2004. Customer acceptance of online banking: An extension of the technology acceptance mode. Int. Res., 14: 224-235.
23. Polatoglu, V.N. and S. Ekin, 2001. An empirical investigation of the Turkish consumers acceptance of Internet banking services. Int. J. Bank Market., 19: 156-165.
24. Ratnasingham, P., 1998. Internet-based EDI trust and security. Inform. Manage. Comput. Security, 6: 33-39.
25. Rotchanakitumnuai, S. and M. Speece, 2003. Barriers to internet banking adoption: A qualitative study among corporate customers in Thailand. Int. J. Bank Market., 21: 312-323.
26. Serkan, A., A. Safak and A. Eda, 2004. Adoption of internet banking among sophisticated consumer segments in an advanced developing country. Int. J. Bank Market., 22: 212-232.
27. Uzoka, F.M.E. G.G. Seleka and J. Khengere, 2007. E-commerce adoption in developing countries: A case analysis of environmental and organizational inhibitors. Int. J. Inform. Syst. Change Manage., 2: 232-260.
28. Wang, Y.S., Y.M. Wang, H.H. Line and T.I. Tang, 2003. Determinants of user acceptance of Internet banking an empirical study. Int. J. Service Ind. Manage., 14: 501-519.
29. Wong, D.H., N. Rexha and I. Phau, 2008. Re-examining traditional service quality in an e-banking era. Int. J. Bank Market., 26: 526-545.
30. Zhang, X. and Y. Tang, 2006. Customer percieved e-service quality in online shopping. M.A. Thesis, Lulea University of Technology.