Politeness as a social computing requirement

Selected Readings on the Human Side of Information Technology

Volumn , Issue , 2008, Pages 425-442

  Whitworth, Brian ^a   Liu, Tong ^a  

^a MASSEY UNIVERSITY   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 71649087821     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-60566-088-2.ch024     Document Type: Chapter

References (35)

1. Alexander, C. (1964). Notes on the synthesis of form. Cambridge, Ma: Harvard University Press.
2. Berners-Lee, T. (2000). Weaving the Web: The original design and ultimate destiny of the world wide Web. New York: Harper-Collins.
3. Cooper, A. (1999). The inmates are running the asylum-Why high tech products drive us crazy and how to restore the sanity. USA.
4. Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5, May), 554-571.
5. Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press.
6. Forester, T., & Morrison, P. (1994). Computer ethics. London: MIT Press.
7. Gauze, C. F. (2003). I see you're writing an article. INK19. Retrieved on http://www.ink19.com/issues/march2003/webReviews/iSeeYoureWritingAn.html
8. Goldstein, M., Alsio, G., & Werdenhoff, J. (2002). The media equation does not always apply: People are not polite to small computers. Personal and Ubiquitous Computing 6, 87-96.
9. Jenkins, S. (2006). Concerning interruptions. Computer, November, 114-116.
10. Kurzweil, R. (1999). The age of spiritual machines. Toronto: Penguin Books.
11. Larkin, E. (2005). PC World, December, 28.
12. Lessig, L. (1999). Code and other laws of cyberspace. New York: Basic Books.
13. Mayer, R. E., Johnson, W. L., Shaw, E., & Sandhu, S. (2006). Constructing computer-based tutors that are socially sensitive: Politeness in educational software. International Journal of Human Computer Studies, 64(1), 36-42.
14. Meyrowitz, J. (1985). No sense of place: The impact of electronic media on social behavior. New York: Oxford University Press.
15. Miller, C. A. (2004). Human-computer etiquette: Managing expectations with intentional agents. Communications of the ACM, 47(4), 31-34.
16. Nass, C. (2004). Etiquette equality: Exhibitions and expectations of computer politeness. Communications of the ACM, 47(4), 35-37.
17. Pallatto, J. (2007, January 22). Monthly Microsoft patch hides tricky IE 7 download. Retrieved on http://www.eweek.com/article2/0,1895,2086423,00.asp
18. PCMagazine. (2001). 20th anniversary of the PC survey results. Retrieved on http://www.pcmag.com/article2/0,1759,57454,00.asp.
19. Power, R. (2000). Tangled Web: Tales of digital crime from the shadows of cyberspace. Indianapolis: QUE Corporation.
20. Pratley, C. (2004). Chris_Pratley's OneNote WebLog. Retrieved http://weblogs.asp.net/chris_pratley/archive/2004/05/05/126888.aspx
21. Raskin, J. (2000). The humane interface. Boston: Addison-Wesley.
22. Rawls, J. (2001). Justice as fairness. Cambridge, MA: Harvard University Press.
23. Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press/ICSLI.
24. Rose, G., Khoo, H., & Straub, D. (1999). Current technological impediments to business-to-consumer electronic commerce. Communications of the AIS, I(5).
25. Shectman, N., & Horowitz, L. M. (2003). Media inequality in conversation: How people behave differently when interacting with computers and people. Paper presented at the CHI (Computer Human Interaction) 2003, Ft Lauderdale, Florida.
26. Technology threats to privacy. (2002, February 24). New York Times, Section 4, p. 12.
27. Transparency-International. (2001). Corruption perceptions. Retrieved on www.transparency.org
28. Tzeng, J. (2004). Toward a more civilized design: studying the effects of computers that apologize. International Journal of Human-Computer Studies, 61(3), 319-345.
29. Whitworth, B. (2005). Polite computing. Behaviour & Information Technology, September 5, 353-363. Retrieved on http://brianwhitworth.com/polite05.pdf
30. Whitworth, B. (2006). Spam as a symptom of electronic communication technologies that ignore social requirements. In C. Ghaoui (Ed.), Encyclopaedia of human computer interaction (pp. 559-566). London: Idea Group Reference.
31. Whitworth, B., Aldo de Moor, & Liu, T. (2006, Nov 2-3). Towards a theory of online social rights. Paper presented at the International Workshop on Community Informatics (COMINF'06), Montpellier, France.
32. Whitworth, B., & deMoor, A. (2003). Legitimate by design: Towards trusted virtual community environments. Behaviour & Information Technology, 22(1), 31-51.
33. Whitworth, B., Gallupe, B., & McQueen, R. (2001). Generating agreement in computer-mediated groups. Small Group Research, 32(5), 621-661.
34. Whitworth, B., & Whitworth, E. (2004). Reducing spam by closing the social-technical gap. Computer, October, 38-45. Retrieved on http://brianwhitworth.com/papers.html
35. Wright, R. (2001). Nonzero: The logic of human destiny. New York: Vintage Books.