Human-computer etiquette: MANAGING expectations with intentional agents

Communications of the ACM

Volumn 47, Issue 4, 2004, Pages 30-34

  Miller, Christopher A ^a  

^a SMART INFORMATION FLOW TECHNOLOGIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AGENTIFICATION; AUTONOMY; HUMAN-HUMAN INTERFACES; INTENTIONAL AGENTS;

AIR TRAFFIC CONTROL; AUTONOMOUS AGENTS; INTERFACES (COMPUTER); INTERNET; NETWORK PROTOCOLS; ONLINE SYSTEMS; RESEARCH; SYSTEMS ANALYSIS;

HUMAN COMPUTER INTERACTION;

EID: 4243122994     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/975817.975840     Document Type: Review

References (10)

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3. Foushee, H.C. and Helmreich, R.L. Group interaction and flight crew performance. Human Factors in Aviation. Academic Press, San Diego, CA, 1988.
4. Horvitz, E. Principles of mixed-initiative user interfaces. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems. (Pittsburgh, PA, May 1999).
5. Miller, C.A. Definitions and dimensions of etiquette. Working notes of the AAAI Fall Symposium on Etiquette for Human-Computer Work (2002). Technical Report FS-02-02. AAAI, Menlo Park, CA, 1-7.
6. Miller, C.A. and Funk, H. Associates with etiquette: Meta-communication to make human-automation interaction more natural, productive and polite. In Proceedings of the 8th European Conference on Cognitive Science Approaches to Process Control (Munich, Sept. 24-26, 2001), 329-338.
7. Miller, C.A. and Hannen, M. The Rotorcraft Pilot's Associate: Design and evaluation of an intelligent user interface for a Cockpit Information Manager. Knowledge Based Systems 12 (1999), 443-456.
8. Pickering, J. Agents and artefacts. Social Analysis 41, 1 (1997), 45-62.
9. Reeves, B. and Nass, C. The Media Equation. Reeves, B. & Nass, C. The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Cambridge University Press/CSLI, NY, 1996.
10. Reeves, B. and Nass, C. The Media Equation. Reeves, B. & Nass, C. The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Cambridge University Press/CSLI, NY, 1996.