Etiquette equality: Exhibitions and expectations of computer politeness

Communications of the ACM

Volumn 47, Issue 4, 2004, Pages 35-37

  Nass, Clifford ^a  

^a STANFORD UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER PERFORMANCE; EMOTION MANIFESTATION; INTERACTIVE VOICE RESPONSE SYSTEMS; RADIO BUTTONS;

BEHAVIORAL RESEARCH; COMPUTER PROGRAMMING; EVALUATION; HEURISTIC METHODS; LABORATORIES; PSYCHOLOGY COMPUTING;

HUMAN COMPUTER INTERACTION;

EID: 4243130495     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/975817.975841     Document Type: Review

References (11)

1. Fogg, B.J. Persuasive Technology: Using Computers to Change What We Think and Do. Morgan Kauffmann, San Mateo, CA, 2002.
2. Fogg, B.J. and Nass, C. Silicon sycophants: Effects of computers that flatter. Intern. J. of Human-Computer Studies 46, 5 (1997), 551-561.
3. Gates, B. The Road Ahead. Viking, New York, 1995.
4. Katagiri, Y., Nass, C., and Takeuchi, Y. Cross-cultural studies of the computers are social actors paradigm: The case of reciprocity. Usability Evaluation and Interface Design: Cognitive Engineering, Intelligent Agents, and Virtual Reality. M.J. Smith, G. Salvendy, D. Harris, and R. Koubek, Eds. Lawrence Erlbaum, Mahwah, NJ, 2001, 1558-1562.
5. LaPiere, R. Attitudes and actions. Social Forces 13 (1934), 230-237.
6. McCloud, S. Understanding Comics - The Invisible Art. Kitchen Sink Press, Northampton, MA, 1993, 24-33.
7. Nass, C. and Moon, Y. Machines and mindlessness: Social responses to computers. J. of Social Issues 56, 1 (2000), 81-103.
8. Nass, C., Moon, Y., and Carney, P. Are respondents polite to computers? Social desirability and direct responses to computers. J. of Applied Social Psychology 29, 5 (1999), 1093-1110.
9. Reeves, B. and Nass, C. The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Cambridge University Press/ICSLI, NY, 1996.
10. Slobin, D.I. Pycholinguistics. Foresman and Co., Glenview, IL, 1979.
11. Turkle, S. Life on the Screen. Simon & Schuster, New York, 1995.