Knowledge management for quality improvements in hotels

Journal of Quality Assurance in Hospitality and Tourism

Volumn 3, Issue 3-4, 2002, Pages 25-59

  Bouncken, Ricarda B ^a  

^a BRANDENBURG UNIVERSITY OF TECHNOLOGY   (Germany)

Author keywords

Hotels; Interfirm communication; Knowledge management; Service quality

Indexed keywords

EID: 85001586525     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v03n03_03     Document Type: Article

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