"Aber ganz ehrlich": Differences in episodic structure, apologies and truth-orientation in German and Australian workplace telephone discourse

Journal of Pragmatics

Volumn 42, Issue 1, 2010, Pages 190-219

  Grieve, Averil ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

Apologies; Australian English; Cross cultural communication; German; Telephone discourse; Truth orientation

Indexed keywords

EID: 70449674618     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2009.05.009     Document Type: Article

References (89)

1. Australian Bureau of Statistics, 2007. 2006 Census Community Profile Series: Basic Community Profile. Cat. no. 2001.0, ABS, Canberra.
2. Aijmer K. Conversational Routines in English (1996), Longman, London
3. Barron, Anne, 2003. Review: Pragmatics: Luke, Pavlidou, Eds. (2002). Linguist List (Online), 14-1666, Available e-mail: LINGUIST@LISTSERV.LINGUISTLIST.ORG.
4. Béal C. It's all in the asking: a perspective on problems of cross-cultural communication between native speakers of French and native speakers of Australian English in the workplace. Australian Review of Applied Linguistics, Series S 7 (1990) 16-32
5. Béal C. Did you have a good weekend? Or why there is no such thing as a simple question in cross-cultural encounters. Australian Review of Applied Linguistics (1992) 23-52
6. Beebe L.M., and Takahashi T. Sociolinguistic variation in face-threatening speech acts: chastisement and disagreement. In: Eisenstein M.R. (Ed). The Dynamic Interlanguage (1989), Plenum Press, New York 199-218
7. Black J.S., and Mendenhall M. Cross-cultural training effectiveness: emergent trends and directions for research in the 1990's. In: Robertson I.T. (Ed). International Review of Industrial and Organizational Psychology vol. 5 (1990), Wiley, New York 59-99
8. Blum-Kulka S., and House J. Cross-cultural and situational variation in requesting behaviour. In: Blum-Kulka S., House J., and Kasper G. (Eds). Cross-cultural Pragmatics: Requests and Apologies (1989), Ablex, Norwood 123-154
9. Blum-Kulka S., House J., and Kasper G. Cross-cultural Pragmatics: Requests and Apologies (1989), Ablex, Norwood
10. Britain D. Linguistic change in intonation: the use of high-rising terminals in New Zealand English. In: Cheshire J. (Ed). The Sociolinguistics Reader: Multilingualism and Variation vol. 1 (1998), Arnold, London 213-239
11. Brown P., and Levinson S. Universals of language usage: politeness phenomena. In: Goody E. (Ed). Questions and Politeness (1978), Cambridge University Press, Cambridge 56-324
12. Button G. Moving out of closings. In: Lee J.R.F. (Ed). Talk and Social Organization (1987), Multilingual Matters, Clevedon 101-151
13. Button G. On varieties of closings. In: Psathas G. (Ed). Studies in Ethnomethodology and Conversation Analysis (1990), University Press of America, Lanham 93-148
14. Byrnes H. Interactional style in German and American conversations. Text 6 (1986) 189-206
15. Clyne M. Intercultural communication breakdown and communication conflict: towards a linguistic model and its exemplification. In: Molony C., Zobl H., and Stölting W. (Eds). Deutsch im Kontakt mit anderen Sprachen (1977), Scriptor Verlag, Kronberg 129-146
16. Clyne M. Communicative competences in contact. ITL 43 (1979) 17-37
17. Clyne M. The German-Australian speech community: ethnic core values and language maintenance. International Journal of the Sociology of Language 72 (1988) 67-84
18. Clyne M. Inter-cultural Communication at Work: Cultural Values in Discourse (1994), Cambridge University Press, Cambridge
19. Clyne M., Ball M., and Neil D. Intercultural communication at work in Australia: complaints and apologies in turns. Multilingua 10 3 (1991) 251-273
20. Clyne M., Giannicos C., and Neil D. Cross-cultural responses to cross-cultural communication. Review of Applied Linguistics, Series S 7 (1994) 1-15
21. Cohen A. Developing the ability to perform speech acts. Studies in Second Language Acquisition 18 (1996) 253-267
22. Coulmas F. Poison to your soul: thanks and apologies contrastively viewed. In: Coulmas F. (Ed). Conversational Routine: Explorations in Standardized Communication Situations and Prepatterned Speech vol. 2 (1981), The Hague, Mouton 69-91
23. Coultard M. An Introduction to Discourse Analysis (1977), Longman, London
24. Davies C.E. Developing awareness of crosscultural pragmatics: the case of American/German sociable interaction. Multilingua 23 (2004) 207-231
25. Edmondson W., House J., Kasper G., and Stemmer B. Learning the pragmatics of discourse: a project report. Applied Linguistics 5 2 (1984) 113-127
26. Ellis P., Grieve A., Hanus P., and Wauer S. Camden Town vol. 4 (2003), Schroedel Verlag GmbH, Hannover
27. Everke-Buchanan S. "I expected something else": Germans in Melbourne. Space and Culture 10 3 (2007) 331-348
28. Faerch C., and Kasper G. Ja und -og hvá sa? A contrastive discourse analysis of gambits in German and Danish. In: Fisiak J. (Ed). Contrastive Linguistics: Prospects and Problems (1983), The Hague, Mouton 69-105
29. Fraser B. On apologising. In: Coulmas F. (Ed). Conversational Routine: Explorations in Standardized Communication vol. 2 (1981), The Hague, Mouton 259-271
30. Godard D. Same setting, different norms: phone call beginnings in France and the United States. Language in Society 6 (1977) 209-219
31. Goddard C. "Lift your game Martina!": deadpan jocular irony and the ethnopragmatics of Australian English. In: Goddard C. (Ed). Ethnopragmatics: Understanding Discourse in Cultural Context (2006), Mouton de Gruyter, Berlin
32. Grieve A., and Seebus I. G'day or Guten Tag?: a cross-cultural study of Australian and German telephone openings. Journal of Pragmatics 40 (2008) 1323-1343
33. Hall E.T. Hidden Differences (1983), Grüner & Jahr, Hamburg
34. Hall E.T., and Hall M.R. Understanding Cultural Differences: Germans, French and Americans (1990), Intercultural Press, Yarmouth
35. Halmari H. Intercultural business telephone conversations: a case of Finns vs. Anglo-Americans. Applied Linguistics 14 4 (1993) 408-430
36. Halmari H. The organisation of episode structure in Finnish/Finnish and Finnish/Anglo-American business telephone conversations: an intercultural perspective. In: Hiltunen R. (Ed). Organization in Discourse: Proceedings from the Turku Conference vol. 14 (1995), University of Turku, Turku, Anglicana Turkuensia 273-281
37. Harris P.R., and Moran R.T. Managing Cultural Differences (1989), Gulf Publishing, Houston
38. Haverkate, Henk, 1988. Toward a typology of politeness strategies in communicative interaction. Multilingua, 7-4 (Special issue: Journal of Cross-cultural and Interlanguage Communication, 385-409).
39. Hofstede G. Culture's Consequences: International Differences in Work-related Values (1984), Sage, Beverly Hills
40. Hopper R. Telephone Conversation (1992), Indiana University Press, Bloomington
41. Hopper R., and Chen C.-H. Languages, cultures, relationships: telephone openings in Taiwan. Research on Language and Social Interaction 29 4 (1996) 291-313
42. House J. Interaktionsnormen in deutschen und englischen Alltagsdialogen. Linguistische Berichte 59 (1979) 76-90
43. House J. Conversational strategies in English and German dialogues. In: Nehls D. (Ed). Error Analysis, Contrastive Linguistics and Second Language Learning (vol. IRAL-Sonderband) (1982), Groos, Heidelberg, Germany 136-150
44. House J. Gambits in deutschen und englischen Alltagsdialogen: Versuch einer pragmatisch -kontrastiven Analyse. Grazer Linguistische Studien 17/18 (1982) 110-132
45. House J. Opening and closing phases in English and German dialogues. Grazer Linguistische Studien 16 (1982) 52-83
46. House J. Oh, excuse me please: apologising in a foreign language. In: Karpf A. (Ed). Englisch als Zweitsprache (1989), Narr, Tübingen 303-327
47. House J. Politeness in English and German: the functions of please and bitte. In: Blum-Kulka S., and House J. (Eds). Cross-cultural Pragmatics: Requests and Apologies (1989), Ablex, Norwood 96-119
48. House J. Contrastive discourse analysis and misunderstanding: the case of German and English. In: Ammon U. (Ed). Contrastive Sociolinguistics (1996), Mouton de Gruyter, Berlin 345-361
49. House J. Misunderstanding in university encounters. In: House J., Kasper G., and Ross S. (Eds). Misunderstanding in Social Life. Discourse Approaches to Problematic Talk (2003), Longman, London 22-56
50. House J. Communicative styles in English and German. European Journal of English Studies 10 3 (2006) 249-267
51. House J., and Kasper G. Politeness markers in English and German. In: Coulmas F. (Ed). Conversational Routine: Explorations in Standardized Communication Situations and Prepatterned Speech vol. 2 (1981), The Hague, Mouton 157-185
52. House J., and Kasper G. Interlanguage pragmatics: requesting in a foreign language. In: Schulze R. (Ed). Perspectives on Language and Performance. Festschrift for Werner Hullen (1987), Narr, Tübingen 1250-1288
53. Houtkoop-Steenstra H. Opening sequences in Dutch telephone conversations. In: Boden D., and Zimmerman D. (Eds). Talk and Social Structure (1991), University of California Press, Berkeley 232-250
54. Jefferson G. Side sequences. In: Sudnow D. (Ed). Studies in Social Interaction (1972), The Free Press, New York 294-338
55. Kasper G. Pragmatische Aspekte in der Interimsprache. Eine Untersuchung des Englischen fortgeschrittener deutscher Lerner (1981), Narr, Tübingen
56. Kasper G., and Dahl M. Research methods in intercultural pragmatics. Studies in Second Language Acquisition 13 (1991) 215-247
57. Keller E. Gambits: conversational strategy signals. In: Coulmas F. (Ed). Conversational Routine: Explorations in Standardized Communication Situations and Prepatterned Speech vol. 2 (1981), The Hague, Mouton 93-113
58. King S., and Paltridge B. Context: An Australian Intensive English Course. Teacher's Resource Book. Level 2 (1991), Longman Cheshire, Melbourne
59. Kotthoff H. So nah und doch so fern. Deutsch-amerikanische pragmatische Unterschiede im universitären Milieu. Informationen Deutsch als Fremdsprache 16 (1989) 448-459
60. Kotthoff H. Disagreement and concession in disputes: on the context sensitivity of preference structures. Language in Society 22 (1993) 193-216
61. Liefländer-Koistinen, Luise, Neuendorf, Dagmar, 1991. Auskunft erbitten. Telefongespräche im Deutschen und Finnischen: Unterschiede in ihrer interaktionalen Struktur. In: Akten des VIII. Internationalen Germanisten Kongresses, Tokyo, 1990, vol. 3. Indicium 4, München, pp. 482-494.
62. Lindström A. Identification and recognition in Swedish telephone conversation openings. Language in Society 23 2 (1990) 231-252
63. Loveday L. Communicative interference: a framework for contrastively analysing L2 communicative competence exemplified with the linguistic behaviour of Japanese performing English. International Review of Applied Linguistics 20 1 (1982) 1-16
64. Maeshiba N., Yoshinaga N., Kasper G., and Ross S. Transfer and proficiency in interlanguage apologising. In: Gass S.M., and Neu J. (Eds). Speech Acts Across Cultures (1996), Mouton de Gruyter, Berlin 155-187
65. Marber P. Don Juan in Soho (2007), Faber and Faber, London
66. Marui I., Nishijima Y., Noro K., Reinelt R., and Yamashita H. Concepts of communicative virtues (CCV) in Japanese and German. In: Ammon U. (Ed). Contrastive Sociolinguistics (1996), Mouton de Gruyter, Berlin 385-409
67. McLaughlin M.L. Conversation: How Talk is Organised (1984), Sage, Beverly Hills
68. Mühlhäusler P., and Harré R. Pronouns and People: The Linguistic Construction of Social and Personal Identity (1990), Blackwell, Oxford
69. Neumann I. Requests in German-Norwegian business discourse: differences in directness. In: Bargiela-Chiappini F., and Harris S. (Eds). The Languages of Business: An International Perspective (1997), Edinburgh University Press, Edinburgh 72-93
70. O'Loughlin K. Routine beginnings: telephone openings in Australia. Melbourne Papers in Applied Linguistics 1 2 (1989) 27-41
71. Olshtain E., and Cohen A. Apology: a speech act set. In: Judd E. (Ed). Sociolinguistics and Language Acquisition (1983), Newbury House, Rowley 18-35
72. Owen M. Apologies and Remedial Interchanges: A Study of Language Use in Social Interaction (1983), Mouton, Berlin-New York
73. Pavlidou T.-S. Contrasting German-Greek politeness and the consequences. Journal of Pragmatics 21 (1994) 487-511
74. Pavlidou T.-S. Greek and German telephone closings: patterns of confirmation and agreement. Pragmatics 8 1 (1998) 79-94
75. Röver, Carsten, 2001. A web-based test of interlanguage pragmalinguistic knowledge: speech acts, routines, implicatures. Unpublished doctoral dissertation, University of Hawai'i at Manoa.
76. Schegloff E.A. Sequencing in conversational openings. In: Hymes D. (Ed). Directions in Sociolinguistics: The Ethnography of Communication (1972), Holt, Reinhart & Winston, New York 346-380
77. Schegloff E.A. The routine as achievement. Human Studies 9 2-3 (1986) 111-151
78. Schegloff E.A., and Sachs H. Opening up closings. Semiotica 8 (1973) 289-327
79. Schmidt R.W. Sociolinguistic rules and foreign language teaching. Paper presented at the Symposium on Sociolinguistics and Applied Anthropology. Annual Meeting of the Society for Applied Anthropology. Amsterdam (1975)
80. Sifi{ligature}anou M. On the telephone again! Differences in telephone behaviour: England versus Greece. Language in Society 18 (1989) 524-544
81. Sifi{ligature}anou M. On the telephone again! Telephone conversation openings in Greek. In: Luke K., and Pavlidou T.-S. (Eds). Telephone Calls: Unity and Diversity in Conversational Structure Across Languages and Cultures (2002), John Benjamins Publishing Company, Amsterdam 49-86
82. Taleghani-Nikazm C. A conversation analytical study of telephone conversation openings between native and non-native speakers. Journal of Pragmatics 34 (2002) 1807-1832
83. Taleghani-Nikazm C. Telephone conversation openings in Persian. In: Luke K., and Pavlidou T.-S. (Eds). Telephone Calls: Unity and Diversity in Conversational Structure Across Languages and Cultures (2002), John Benjamins Publishing Company, Amsterdam 87-110
84. In: Thomas A. (Ed). Psychologie interkulturellen Handelns (2003), Hogrefe, Göttingen
85. Trosborg A. Apology strategies in natives/non-natives. Journal of Pragmatics 11 (1987) 147-167
86. Vollmer H.J., and Olshtain E. The language of apologies in German. In: Blum-Kulka S., House J., and Kasper G. (Eds). Cross-cultural Pragmatics: Requests and Apologies (1989), Ablex, Norwood 197-218
87. Wierzbicka A. Different cultures, different languages, different speech acts. Journal of Pragmatics 9 (1985) 145-178
88. Wierzbicka A. Cross-cultural Pragmatics: The Semantics of Human Interaction (1991), Mouton de Gruyter, Berlin
89. Wolfson N. Perspectives: Sociolinguistics and TESOL (1989), Newbury House, New York