Are all consumers the same? Choice in health, social care and education in England and elsewhere

Public Money and Management

Volumn 29, Issue 2, 2009, Pages 87-94

  Fotaki, Marianna ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70449632928     PISSN: 09540962     EISSN: 14679302     Source Type: Journal    
DOI: 10.1080/09540960902767956     Document Type: Article

References (56)

1. Anell, A., Rosén, P. and Hjortsberg, C. (1997), Choice and participation in the health services: a survey of p among Swedish residents. Health Policy, 40, 2, pp. 157-168.
2. Askheim, O. P. (2005), Personal assistance- direct payments or alternative public service. Does it matter for the promotion of user control? Disability and Society, 20, 3, pp. 247-260.
3. Beusekom, I., Tönshoff, S., de Vries, H., Spreng, C. and Keeler, E. B. (2004), Possibility or Utopia? Consumer Choice in Health Care: A Literature Review (RAND Corporation, Santa Monica).
4. Blomqvist, P. (2004), The choice revolution: privatization of Swedish welfare services in the 1990s. Social Policy and Administration, 38, 2, pp. 139-155.
5. Bovaird, T. (2007), Beyond engagement and participation: users and community coproduction of services. Public Administration Review (September/October), pp. 846-860.
6. Burge, P., Devlin, N., Appleby, J. et al. (2005), London Patient Choice Project Evaluation. A Model of Patients' Choices of Hospital From Stated and Revealed Preference Choice Data (RAND Corporation, Santa Monica).
7. Burgess, S., Propper, C. and Wilson, D. (2005), Choice. Will More Choice Improve the Outcomes in Education and Health Care? The Evidence from Economic Research (CMPO, University of Bristol, Bristol).
8. Cabinet Office (2006), The UK Government's Approach to Public Service Reform: A Discussion Paper (London).
9. Clark, H., Gough, H. and Macfarlane, A. (2004), It Pays Dividends: Direct Payments and Older People (The Policy Press, Bristol).
10. Clarke, J. (2004), Dissolving the public realm? The logics and limits of neo-liberalism. Journal of Social Policy, 33, pp. 27-48.
11. Clarke, J. and Newman, J. (2007), What's in a name? New Labour's citizen-consumers and the remaking of public services. Cultural Studies, 21, 4 & 5, pp. 738-757.
12. Clarke, J., Newman, J. and Smith, N. et al. (2007), Creating Citizen-Consumers: Changing Publics and Changing Public Services (Sage, London).
13. Commission for Social Care Inspection (2004), Direct Payments: What are the Barriers? (London).
14. Coulter, A., Le Maistre, N. and Henderson, L. (2005), Patients' Experience of Choosing Where to Undergo Surgical Treatment. Evaluation of the London Patient Choice Scheme (Picker Institute, Oxford).
15. Dawson, C. (2000), Independent Successes: Implementing Direct Payments (Joseph Rowntree Foundation, York).
16. Dawson, D., Jacobs, R., Martin, S et al. (2004), Evaluation of the London Choice Project: System- Wide Impacts. Final Report (Centre for Health Economics, University of York).
17. Fine, B. (2002), The World of Consumption (Routledge, London).
18. Flatley, J., Connolly, H. and Higgins, V. et al. (2001), Parents' Experiences of the Process of Choosing a Secondary School, Research report 278 (Department for Education and Skills, London).
19. Fotaki, M. (2007), Patient choice in healthcare in the UK and Sweden: from quasi-market and back to market? A comparative analysis of failure in unlearning. Public Administration, 85, 4, pp. 1059-1075.
20. Fotaki, M. and Boyd, A. (2005), From plan to market: a comparison of health and old age care policies in the UK and Sweden. Public Money & Management, 25, 4, pp. 237-243.
21. Fotaki, M., Boyd, A. and Smith, L. et al. (2006), Patient Choice and the Organization and Delivery of Health Services: Scoping Review. A Report to the National Institute for Health Research (SDO, London).
22. Fotaki, M., Boyd, A. and Rowland, M. et al. (2008), What benefits will choice bring to patients? Literature review and assessment of implications. Journal of Health Service Research and Policy, 13, pp. 178-184.
23. Gabriel, Y. and Lang, T. (1995), The Unmanageable Consumer: Contemporary Consumption and its Fragmentations (Sage, London).
24. Gabriel, Y. and Lang, T. (2006), The Unmanageable Consumer (Sage, London).
25. Glasby, J. and Littlechild, R. (2002), Social Work and Direct Payments (The Policy Press, Bristol).
26. Glendinning, C., Halliwell, S. and Jacobs, S. et al. (2000), New kinds of care, new kinds of relationships: how purchasing services affects relationships in giving and receiving personal assistance. Health and Social Care in the Community, 8, pp. 201-211.
27. Gorard, S., Taylor, C. and Fitz, J. (2002), Markets in public policy: the case of the United Kingdom Education Reform Act 1988. International Studies in Sociology of Education, 12, 1, pp. 23-41.
28. Greener, I. (2005), The limits of the health consumer: the role of patients in healthcare. In Dawson, S. and Sausmann, C. (Eds), Future Health Organizations (Palgrave, London), pp. 227-245.
29. Jones, G. and Needham, C. (2008), Debate: Consumerism in public services-for and against. Public Money & Management, 28, 2, pp. 70-76.
30. Jordan, C. (2004), Direct Payments in Action (SCOPE, London).
31. Joseph Rowntree Foundation (2000), Implementation of the Community Care (Direct Payments) Act. Findings April 2000 (York).
32. Hoxby, C. (2000), Does competition among public schools benefit students and taxpayers? American Economic Review, 90, 5, pp. 1209- 1238.
33. Kahnemann, D. and Tversky, A. (1979), Prospect theory: an analysis of decision under risk. Econometrica, 47, pp. 263-291.
34. Keaney, M. (1999), Are patients really consumers? International Journal of Social Economics, 26, 5, pp. 695-707.
35. Lambrew, J. M. (2005), Choice in Health Care: What Do People Really Want? (Commonwealth Fund, New York).
36. Leadbeater, C. (2004), A Summary of 'Personalisation Through Participation': A New Script for Public Services (Demos, London).
37. Le Grand, J. (1999), Competition, co-operation or control? Tales from the British National Health Service. Health Affairs, 18, 3, pp. 27-39.
38. Long, S. (1999), The tyranny of the customer and the cost of consumerism: an analysis using systems and psychoanalytic approaches to groups and society. Human Relations, 52, 6, pp. 723-744.
39. Marquand, D. (2004), The Decline of the Public. The Hollowing Out of Citizenship (Polity Press, Cambridge).
40. MORI (2003), Patient Choice in Birmingham, Solihull, and the Black Country (London).
41. Needham, C. (2003), Citizen-Consumers. New Labour's Marketplace Democracy (Catalyst, London).
42. Needham, C. (2008), Realising the potential of co-production: negotiating improvements in public services. Social Policy and Society, 7, 2, pp. 221-231.
43. Nolan, M. and Dellasega, C. (2000), 'I really feel I've let him down': supporting family carers during long-term care placement for elders. Journal of Advanced Nursing, 31, pp. 759-767.
44. Parsons, E., Chalkley, B. and Jones, A. (2000), School catchments and pupil movements: a case study in parental choice. Educational Studies, 26, 1, pp. 33-48.
45. Pawson, R., Greenhalgh, T. and Harvey, G. et al. (2005), Realist review-a new method of systematic review designed for complex policy interventions. Journal of Health Service Research and Policy, 3 (Supplement 1), pp. 21-35.
46. Pearson, C. (2004), Keeping the cash under control: what's the problem with direct payments in Scotland? Disability and Society, 19, 1, pp. 3-14.
47. Perri 6 (2003), Giving consumers of British public services more choice: what can be learnt from recent history? Journal of Social Policy, 32, 2, pp. 239-270.
48. Ridley, J. and Jones, L. (2003), Direct what? The untapped potential of direct payments to mental health service users. Disability and Society, 18, 5, pp. 643-658.
49. Rosén, P., Anell, A. and Hjortsberg, C. (2001), Patients' views on choice and participation in primary health care. Health Policy, 55, 2, pp. 121-128.
50. Schneider, E. C. and Epstein, A. M. (1998), Use of public performance reports: a survey of patients undergoing cardiac surgery. Journal of the American Medical Association, 279, pp. 1638-1642.
51. Social Services Inspectorate. (2000), New Directions for Independent Living: Inspection of independent Living Arrangements for Younger Disabled People (Department of Health, London).
52. Taylor, C. (2001), Hierarchies and 'local' markets: the geography of the livid market place insecondary education provision. Journal of Education Policy, 16, 3, pp. 197-214.
53. Taylor, R., Pringle, M. and Coupland, C. (2004), Implications of offering 'Patient Choice' for Routine Adult Surgical Referrals (Report submitted to Department of Health, University of Nottingham and Dr Foster).
54. Williams, J. and Rossiter, A. (2004), Choice: the Evidence. The Operation of Choice Systems in Practice: National and International Evidence (The Social Market Foundation, London).
55. Williams, J. (2005), Consumer behaviour and care homes-a literature assessment (Annex K). In Care Homes for Older People in the UK: A Market Study (Office of Fair Trading, London).
56. Zarb, G. and Nadash, B. (1994), Cashing in on Independence: Comparing the Costs and Benefits of Cash and Services (British Council of Organizations of Disabled People, Derby).