Modelling and integration of customer flexibility in the order commitment process for high mix low volume production

International Journal of Production Research

Volumn 47, Issue 22, 2009, Pages 6397-6416

  Zhang, Q ^a   Tseng, M M ^a  

^a HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

Flexibility; Mass customisation; Order commitment

Indexed keywords

CUSTOMER FLEXIBILITY; CUSTOMER ORDERS; CUSTOMER REQUIREMENTS; DELIVERY LEAD TIME; DELIVERY SCHEDULES; DEMAND AND SUPPLY; DEMAND-SIDE; DYNAMIC DEMAND; FLEXIBILITY; HIGH MIX; INDIVIDUAL CUSTOMERS; LOW ORDER; LOW-VOLUME PRODUCTION; MANUFACTURING FIRMS; MANUFACTURING FLEXIBILITY; MANUFACTURING INDUSTRIES; MASS CUSTOMISATION; ORDER COMMITMENT; PRODUCT ATTRIBUTES; PRODUCT MIX; PRODUCT VARIETY; PROGRAMMING MODELS; SOLUTION SPACE;

COMPETITION; INTEGER PROGRAMMING; MANUFACTURE; SALES;

CUSTOMER SATISFACTION;

EID: 70449597997     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207540802266474     Document Type: Article

References (42)

1. Ansari, A., Essegaier, S., and Kohli, R., 2000. Internet recommendation systems. Journal of Marketing Research, 37 (3), 363-375.
2. Alzola, L.M. and Robaina, V.P., 2006. Quality in electronic commerce B2C: perceptions, expectations and importance. The Service Industries Journal, 26 (6), 671-687.
3. Bichler, M. and Kalagnanam, J., 2005. Configurable offers and winner determination in multiattribute auctions. European Journal of Operational Research, 160 (2), 380-394.
4. Cavana, R.Y., Corbett, L.M., and Lo, Y.L., 2007. Developing zones of tolerance for managing passenger rail service quality. International Journal of Quality & Reliability Management, 24 (1), 7-31.
5. Chen, C., Zhao, Z., and Ball, M.O., 2001. Quantity and due date quoting available to promise. Information Systems Frontiers, 3 (4), 477-488.
6. Chen, W. and Yuan, C., 1999. A probabilistic design model for achieving flexibility in design. Journal of Mechanical Design, 121 (1), 77-83.
7. Chen, C.-Y., Zhao, Z., and Ball, M.O., 2002. A model for batch advanced available-to-promise. Production and Operation Management, 11 (4), 424-440.
8. Du, X., Jiao, J., and Tseng, M.M., 2006. Understanding customer satisfaction in product customization. International Journal of Advanced Manufacturing Technology, 31 (3-4), 396-406.
9. Dyer, J.S., 1990. Remarks on the analytic hierarchy process. Management Science, 36 (3), 249-258.
10. Gordon, V., Proth, J., and Chu, C., 2002. A survey of the state-of-the-art of common due date assignment and scheduling research. European Journal of Operational Research, 139 (1), 1-25. (Pubitemid 34153934)
11. Green, P.E. and Jain, A.K., 1972. Preference measurement of item collections. Journal of Marketing Research, 9 (Nov), 371-377.
12. Green, P.E. and Krieger, A.M., 1996. Individualised hybrid models for conjoint analysis. Management Science, 42 (6), 850-867.
13. Hendry, L.C., 1992. COPP: A decision support system for managing customer enquiries. International Journal of Operations & Production Management, 12 (11), 53-64.
14. Hendry, L.C., Elings, P., and Pegg, D., 1993. Production planning for an artists studio - a case study. European Journal of Operational Research, 64 (1), 12-20.
15. Holweg, M. and Pil, F.K., 2004. The second century reconnecting customer and value chain through build-to-order moving beyond mass and lean production in the auto industry. Cambridge, Massachusetts: MIT Press.
16. Hopp, W.J. and Sturgis, M.L.R., 2000. Quoting manufacturing due dates subject to a service level constraint. IIE Transactions, 32 (9), 771-784.
17. Iravani, S.M., Oyen, M.P.V., and Sims, K.T., 2005. Structural flexibility: a new perspective on the design of manufacturing and service operations. Management Science, 51 (2), 151-166.
18. Jeong, B. et al., 2002. An available-to-promise system for TFT LCD manufacturing in supply chain. Computers and Industrial Engineering, 43 (1), 191-212.
19. Jiao, J. et al., 2000. Generic bill-of-materials-and-operations for high-variety production management. Concurrent Engineering-Research & Applications, 8 (4), 297-321.
20. Johnston, R., 1995. The zone of tolerance: exploring the relationship between service transactions and satisfaction with the overall service. International Journal of Service Industry Management, 6 (2), 46-61.
21. Jung, H. et al., 2003. An optimised ATP (available-to-promise) system for make-to-order company in supply chain environment. International Journal of Industrial Engineering, 10 (4), 367-374.
22. Keeney, R.L. and Raiffa, H., 1993. Decisions with multiple objectives - preferences and value tradeoffs. Cambridge, UK: Cambridge University Press.
23. Lancaster, K., 1990. The economics of product variety: a survey. Marketing Science, 9 (3), 189-206.
24. Lawrence, S.R., 1995. Estimating flowtimes and setting due-dates in complex production systems. IIE Transactions, 27 (5), 657-668.
25. Leeflang, P.S.H. and Wittink, D., 2000. Building models for marketing decisions: past, present and future. International Journal of Research in Marketing, 17 (2), 105-126.
26. Luce, R.D. and Tukey, J.W., 1964. Simultaneous conjoint measurement: a new type of fundamental measurement. Journal of Mathematical Psychology, 1 (1), 1-27.
27. Moodie, D.R. and Bobrowski, P.M., 1999. Due date demand management: negotiating the trade-off between price and delivery. International Journal of Production Research, 37 (5), 997-1021.
28. Özdamar, L. and Yazgaç, T., 1997. Capacity driven due date settings in make-to-order production systems. International Journal of Production Economics, 49 (1), 29-44.
29. Pibernik, R., 2005. Advanced available-to-promise: classification, selected methods and requirements for operations and inventory management. International Journal of Production Economics, 93-94 (1), 239-252.
30. Raman, R. and Grossmann, I.E., 1991. Relation between MILP modelling and logical inference for process synthesis. Computers and Chemical Engineering, 15 (2), 73-84.
31. Sethi, A.K. and Sethi, S.P., 1990. Flexibility in manufacturing: a survey. International Journal of Flexible Manufacturing Systems, 2 (4), 289-328.
32. Shewchuk, J.P. and Moodie, C.L., 1998. Definition and classification of manufacturing flexibility types and measures. International Journal of Flexible Manufacturing Systems, 10 (4), 325-349.
33. Simon, H.A., 1996. The sciences of the artificial. Cambridge, MA: MIT Press.
34. Taylor, S.G. and Plenert, G.J., 1999. Finite capacity promising. Production and Inventory Management Journal, 40 (2), 50-56.
35. Thurston, D., 1991. A formal method for subjective design evaluation with multiple attributes. Research in Engineering Design, 3 (2), 105-122.
36. Toni, A.D. and Tonchia, S., 1998. Manufacturing flexibility: a literature review. International Journal of Production Research, 36 (6), 1587-1617.
37. Upton, D.M., 1994. The management of manufacturing flexibility. California Management Review, 36 (2), 72-89.
38. Upton, D.M., 1997. Process Range in manufacturing: an empirical study of flexibility. Management Science, 43 (8), 1079-1092.
39. Vá ncza, J. and Kis, T., 2004. Aggregation - the key to integrated production planning and scheduling. CIRP Annuals, 53 (1), 377-379.
40. Wang, D., Fang, S., and Nuttle, H.L.W., 1999. Soft computing for multicustomer due-date bargaining. IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 29 (4), 566-575.
41. Xiong, M.H., Tor, S.B., and Khoo, L.P., 2003. WebATP: a web-based flexible available-to-promise computation system. Production Planning and Control, 14 (7), 662-672.
42. Zhao, Z. and Ball, M.O., 2005. Optimization-based available-to-promise with multi-stage resource availability. Annals of Operations Research, 135 (1), 65-85.