-
1
-
-
85106670280
-
-
In: ICORE ‘98: Proceedings from the International Conference on Outdoor Recreation and Education. Fort Walton Beach, Florida
-
Bauch J.R., (1999). Measuring service quality in recreational programs with SERVQUAL. In: ICORE ‘98: Proceedings from the International Conference on Outdoor Recreation and Education. Fort Walton Beach, Florida.
-
(1999)
Measuring service quality in recreational programs with SERVQUAL
-
-
Bauch, J.R.1
-
2
-
-
29144483017
-
Relationship between student recreation complex use, academic performance, and persistence of first-time freshmen
-
&
-
Belch H.A., Gebel M., & Maas G.M., (2001). Relationship between student recreation complex use, academic performance, and persistence of first-time freshmen. NASPA Journal, 38, 254–268.
-
(2001)
NASPA Journal
, vol.38
, pp. 254-268
-
-
Belch, H.A.1
Gebel, M.2
Maas, G.M.3
-
3
-
-
42449164155
-
Assessment provides insight into the impact and effectiveness of campus recreation programs
-
&
-
Bryant J.A., Banta T.W., & Bradley J.L., (1995). Assessment provides insight into the impact and effectiveness of campus recreation programs. NASPA Journal, 32, 153–160.
-
(1995)
NASPA Journal
, vol.32
, pp. 153-160
-
-
Bryant, J.A.1
Banta, T.W.2
Bradley, J.L.3
-
4
-
-
34250240488
-
College attrition, student use of campus facilities, and a consideration of self-reported personal problems
-
&
-
Churchill W.D., & Iwai S.I., (1981). College attrition, student use of campus facilities, and a consideration of self-reported personal problems. Research in Higher Education, 14, 353–365.
-
(1981)
Research in Higher Education
, vol.14
, pp. 353-365
-
-
Churchill, W.D.1
Iwai, S.I.2
-
5
-
-
0024821657
-
Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs
-
&
-
Crompton J.L., & MacKay K.J., (1989). Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs. Leisure Sciences, 11, 367–375.
-
(1989)
Leisure Sciences
, vol.11
, pp. 367-375
-
-
Crompton, J.L.1
MacKay, K.J.2
-
6
-
-
84891868528
-
The role of the campus recreation center in creating a community
-
Dalgarn M.K., (2001). The role of the campus recreation center in creating a community. NIRSA Journal, 25, 66–72.
-
(2001)
NIRSA Journal
, vol.25
, pp. 66-72
-
-
Dalgarn, M.K.1
-
7
-
-
85028887856
-
Campus recreation participation, health, and quality of life
-
&
-
Ellis G.D., Compton D.M., Tyson B., & Bohlig M., (2002). Campus recreation participation, health, and quality of life. Recreational Sports Journal, 26, 51–60.
-
(2002)
Recreational Sports Journal
, vol.26
, pp. 51-60
-
-
Ellis, G.D.1
Compton, D.M.2
Tyson, B.3
Bohlig, M.4
-
8
-
-
42449161367
-
Undergraduate student benefits from university recreation
-
Haines D.J., (2001). Undergraduate student benefits from university recreation. NIRSA Journal, 25, 25–33.
-
(2001)
NIRSA Journal
, vol.25
, pp. 25-33
-
-
Haines, D.J.1
-
9
-
-
0012780196
-
Measuring customer service quality in sports and leisure centers
-
&
-
Howat G., Absher J., Crilley G., & Milne I., (1996). Measuring customer service quality in sports and leisure centers. Managing Leisure, 1, 77–89.
-
(1996)
Managing Leisure
, vol.1
, pp. 77-89
-
-
Howat, G.1
Absher, J.2
Crilley, G.3
Milne, I.4
-
10
-
-
18644384092
-
The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure customers
-
&
-
Howat G., Murray D., & Crilley G., (1999). The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure customers. Journal of Park and Recreation Administration, 17, 42–64.
-
(1999)
Journal of Park and Recreation Administration
, vol.17
, pp. 42-64
-
-
Howat, G.1
Murray, D.2
Crilley, G.3
-
11
-
-
0041692398
-
Consumer perceptions of service quality attributes at sporting events
-
&
-
Kelley S.W., & Turley L.W., (2001). Consumer perceptions of service quality attributes at sporting events. Journal of Business Research, 54, 161–166.
-
(2001)
Journal of Business Research
, vol.54
, pp. 161-166
-
-
Kelley, S.W.1
Turley, L.W.2
-
12
-
-
18644381414
-
QUESC: An instrument for assessing the service quality of sport centers in Korea
-
&
-
Kim D., & Kim S., (1995). QUESC: An instrument for assessing the service quality of sport centers in Korea. Journal of Sport Management, 9, 208–220.
-
(1995)
Journal of Sport Management
, vol.9
, pp. 208-220
-
-
Kim, D.1
Kim, S.2
-
13
-
-
0003902676
-
-
Uer Saddle River, NJ, Prentice Hall, (millennium ed
-
Kotler P., (2000). Marketing Management (millennium ed.). Upper Saddle River, NJ: Prentice Hall.
-
(2000)
Marketing Management
-
-
Kotler, P.1
-
14
-
-
84986165689
-
Determinants of perceived service quality and its relation with satisfaction
-
&
-
Lee H., Lee Y., & Yoo D., (2000), Determinants of perceived service quality and its relation with satisfaction. The Journal of Service Marketing, 14, 217–219.
-
(2000)
The Journal of Service Marketing
, vol.14
, pp. 217-219
-
-
Lee, H.1
Lee, Y.2
Yoo, D.3
-
15
-
-
85009632336
-
Untangling the tangibles: ‘physical evidence’ and customer satisfaction in local authority leisure centers
-
Lentell R., (2000). Untangling the tangibles: ‘physical evidence’ and customer satisfaction in local authority leisure centers. Managing Leisure, 5, 1–16.
-
(2000)
Managing Leisure
, vol.5
, pp. 1-16
-
-
Lentell, R.1
-
16
-
-
85028764008
-
Leisure satisfaction and quality of life: Issues for the justification of campus recreation
-
&
-
Lewis J.B., Barcelona R., & Jones T., (2001). Leisure satisfaction and quality of life: Issues for the justification of campus recreation. NIRSA Journal, 25, 57–63.
-
(2001)
NIRSA Journal
, vol.25
, pp. 57-63
-
-
Lewis, J.B.1
Barcelona, R.2
Jones, T.3
-
17
-
-
28244441795
-
TEAMQUAL: Measuring service quality in professional team sports
-
&
-
McDonald M.A., Sutton W.A., & Milne G.R., (1995). TEAMQUAL: Measuring service quality in professional team sports. Sport Marketing Quarterly, 4, 9–15.
-
(1995)
Sport Marketing Quarterly
, vol.4
, pp. 9-15
-
-
McDonald, M.A.1
Sutton, W.A.2
Milne, G.R.3
-
19
-
-
18644383704
-
The service quality expectations in private sport and fitness centers: A reexamination of the factor structure
-
&
-
Papadimitriou D.A., & Karteroliotis K., (2000). The service quality expectations in private sport and fitness centers: A reexamination of the factor structure. Sport Marketing Quarterly, 9, 157–164.
-
(2000)
Sport Marketing Quarterly
, vol.9
, pp. 157-164
-
-
Papadimitriou, D.A.1
Karteroliotis, K.2
-
20
-
-
0002408510
-
A conceptual model of service quality and its implications of future research
-
&
-
Parasuraman A., Zeithaml V.A., & Berry L.L., (1985). A conceptual model of service quality and its implications of future research. Journal of Marketing, 30, 41–50.
-
(1985)
Journal of Marketing
, vol.30
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
21
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
&
-
Parasuraman A., Zeithaml V.A., & Berry L.L., (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12–37.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
22
-
-
84986145268
-
The relationship between service quality and customer satisfaction
-
&
-
Sureschchandar G.S., Rajendran C., & Anantharaman R.N., (2002). The relationship between service quality and customer satisfaction. Journal of Service Marketing, 16, 363–373.
-
(2002)
Journal of Service Marketing
, vol.16
, pp. 363-373
-
-
Sureschchandar, G.S.1
Rajendran, C.2
Anantharaman, R.N.3
-
23
-
-
84986145761
-
Relationship between measures of service quality and satisfaction of spectators in professional sports
-
&
-
Theodorakis N., Dambitsis C., Laios A., & Koustelios A., (2001). Relationship between measures of service quality and satisfaction of spectators in professional sports. Managing Service Quality, 11, 431–438.
-
(2001)
Managing Service Quality
, vol.11
, pp. 431-438
-
-
Theodorakis, N.1
Dambitsis, C.2
Laios, A.3
Koustelios, A.4
-
24
-
-
0036524616
-
An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge
-
&
-
Tian-Cole S., Crompton J.L., & Wilson V., (2002). An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure Research, 34, 1–24.
-
(2002)
Journal of Leisure Research
, vol.34
, pp. 1-24
-
-
Tian-Cole, S.1
Crompton, J.L.2
Wilson, V.3
-
25
-
-
33745607510
-
Identification of factors of customer satisfaction in municipal sport centers in Barcelona: Some suggestions for satisfaction improvement
-
&
-
Triado X.M., Aparicio P., & Rimbau E., (1999). Identification of factors of customer satisfaction in municipal sport centers in Barcelona: Some suggestions for satisfaction improvement. Cyber-Journal of Sport Marketing, 3(4).
-
(1999)
Cyber-Journal of Sport Marketing
, vol.3
, Issue.4
-
-
Triado, X.M.1
Aparicio, P.2
Rimbau, E.3
|