Adoption vs acceptance of e-commerce: Two different decisions

European Journal of Marketing

Volumn 43, Issue 9, 2009, Pages 1232-1245

  Hernandez, Blanca ^a   Jimenez, Julio ^a   Martín, M José ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Consumer behaviour; E commerce; Internet shopping

Indexed keywords

EID: 70350374195     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560910976465     Document Type: Article

References (45)

1. Ahn, T., Ryu, S. and Han, I. (2004), "The impact of the online and offline features on the user acceptance of internet shopping malls", Electronic Commerce Research and Applications, No. 3, pp. 405-20.
2. Bagozzi, R.P. and Yi, P.R. (1988), "On the evaluation of structural equation models", Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
3. Bandura, A. (1977), Social Learning Theory, Prentice-Hall, Englewood Cliffs, NJ.
4. Brown, M., Pope, N. and Voges, K. (2003), "Buying or browsing? An exploration of shopping orientations and online purchase intention", European Journal of Marketing, Vol. 37 No. 11/12, pp. 1666-84.
5. Bruner, G.C. and Kumar, A. (2005), "Explaining consumer acceptance of handheld internet devices", Journal of Business Research, Vol. 58 No. 5, pp. 553-8.
6. Cale, E.G. and Eriksen, S.E. (1994), "Factors affecting the implementation outcome of a mainframe software package: a longitudinal study", Information & Management, Vol. 26, pp. 165-75.
7. Chau, P.Y.K. and Hu, P.J. (2001), "Information technology acceptance by individual professionals: a model comparison approach", Decision Sciences, Vol. 32 No. 4, pp. 699-719.
8. Chen, L. and Tan, J. (2004), "Technology adaptation in e-commerce: key determinants of virtual stores acceptance", European Management Journal, Vol. 22 No. 1, pp. 74-86.
9. Chen, L., Gillenson, M. and Sherrel, D. (2002), "Enticing online consumers: an extended technology acceptance perspective", Information & Management, Vol. 39, pp. 705-19.
10. Compeau, D.R. and Higgins, C.A. (1995), "Application of social cognitive theory to training for computer skills", Information Systems Research, Vol. 6 No. 2, pp. 118-43.
11. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use and user acceptance of information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-39.
12. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: a comparison of two theoretical models", Management Science, Vol. 35 No. 8, pp. 982-1002.
13. Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
14. Gefen, D., Karahanna, E. and Straub, D.W. (2003), "Inexperience and experience with online stores: the importance of TAM and trust", IEEE Transactions on Engineering Management, Vol. 50 No. 3, p. 307.
15. Gerbing, D.W. and Anderson, J.C. (1988), "An updated paradigm for scale development incorporating unidimensionality and its assessment", Journal of Marketing Research, Vol. 25, pp. 186-92.
16. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1999), Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
17. Hsu, M.-H., Ju, C.-H. and Chang, C.-M. (2007), "Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations", International Journal of Human-Computer Studies, Vol. 65 No. 2, pp. 153-69.
18. Igbaria, M., Guimaraes, T. and Davis, G.B. (1995), "Testing the determinants of microcomputer usage via a structural equation model", Journal of Management Information Systems, Vol. 11 No. 4, pp. 87-114.
19. jöreskog, K. and Sörbom, D. (1993), LISREL 8 Structural Equation Modelling with the Simplis Command Language, Scientific Software International, Chicago, IL
20. Karahanna, E., Straub, D.W. and Chervany, N. (1999), "Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs", MIS Quarterly, Vol. 23 No. 2, pp. 183-213.
21. Klopping, I. and McKinney, E. (2004), "Extending the technology acceptance model and the task-technology fit model to consumer e-commerce", Information Technology, Learning and Performance Journal, Vol. 22 No. 1, pp. 35-48.
22. Koufaris, M. (2002), "Applying the technology acceptance model and flow theory to online consumer behaviour", Information Systems Research, Vol. 13 No. 2, pp. 205-23.
23. Lee, Y., Kozar, K.A. and Larsen, K.R.T. (2003), "The technology acceptance model: past, present, and future", Communications of the Association of Information Systems, Vol. 12, pp. 752-80.
24. Lu, J., Yu, C.S., Liu, C. and Yao, J. (2003), "Technology acceptance model for wireless internet", Internet Research, Vol. 13 No. 3, pp. 206-22.
25. Miyazaki, A.D. and Fernández, A. (2001), "Consumer perceptions of privacy and security risks for online shopping", The Journal of Consumer Affairs, Vol. 35 No. 1, pp. 27-44.
26. Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw-Hill, New York, NY.
27. Otim, S. and Grover, V. (2006), "An empirical study on web-based services and customer loyalty", European Journal of Information Systems, Vol. 15 No. 6, pp. 527-41.
28. Park, C. and Jun, J.K. (2003), "A cross-cultural comparison of online buying intention: effects of internet usage, perceived risk, and innovations", International Marketing Review, Vol. 20 No. 5, pp. 534-53.
29. Prescott, M.B. and Conger, S.A. (1995), "Information technology innovations: a classification by IT locus of impact and research approach", Data Base, Vol. 26 Nos 2/3, pp. 20-41.
30. Schneberger, S., Amoroso, D.L. and Durfee, A. (2007/2008), "Factors that influence the performance of computer-based assessments: an extension of the technology acceptance model", The Journal of Computer Information Systems, Vol. 48 No. 2, pp. 74-91.
31. Shang, R.A., Chen, Y.C. and Shen, L. (2005), "Extrinsic versus intrinsic motivations for consumers to shop online", Information & Management, Vol. 42 No. 3, pp. 401-13.
32. Shih, H. (2004), "An empirical study on predicting user acceptance of e-shopping on the web", Information & Management, Vol. 41, pp. 351-68.
33. Steenkamp, J.P. and Van Trijp, H.C.M. (1991), "The use of LISREL in validating marketing constructs", International Journal of Research in Marketing, Vol. 8, November, pp. 283-99.
34. Sun, H. and Zhang, P. (2006), "The role of moderating factors in user technology acceptance", International Journal of Human-Computer Studies, Vol. 64 No. 2, pp. 53-78.
35. Taylor, S. and Todd, P.A. (1995), "Understanding information technology usage: a test of competing models", Information Systems Research, Vol. 6 No. 2, pp. 144-76.
36. Thompson, R.L., Higgins, C.A. and Howell, J.M. (1994), "Influence of experience on personal computer utilization: testing a conceptual model", Journal of Management Information Systems, Vol. 11 No. 1, pp. 167-87.
37. Tornatzky, L.G., Eveland, J.D., Boylan, M.G., Hetzner, W.A., Jonson, E.C., Roitman, D. and Schneider, J. (1983), Innovation Processes and Their Management: A Conceptual, Empirical and Policy Review of Innovation Process Research, National Science Foundation, Washington, DC.
38. Venkatesh, V. and Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal field studies", Management Sciences, Vol. 46 No. 2, pp. 186-204.
39. Venkatesh, V. and Morris, M.G. (2000), "Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behaviour", MIS Quarterly, Vol. 24 No. 1, pp. 115-39.
40. Vijayasarathy, L.R. (2004), "Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model", Information & Management, Vol. 41, pp. 747-62.
41. Webster, J. and Martocchio, J.J. (1993), "Turning work into play: implications for microcomputer software implications", MIS Quarterly, Vol. 16 No. 2, pp. 201-26.
42. Winter, S., Chudoba, K. and Gutek, B. (1998), "Attitudes toward computers: when do they predict computer use?", Information & Management, Vol. 34, pp. 275-84.
43. Wu, J.W., Chen, Y.C. and Lin, L.M. (2007), "Empirical evaluation of the revised end user computing acceptance model", Computers in Human Behavior, Vol. 23 No. 1, pp. 162-74.
44. Yi, M.Y., Jackson, J.D., Park, J.S. and Probst, J. (2006), "Understanding information technology acceptance by individual professionals: toward an integrative view", Information & Management, Vol. 43 No. 3, pp. 350-63.
45. Yu, J., Ha, I., Choi, M. and Rho, J. (2005), "Extending the TAM for a t-commerce", Information & Management, Vol. 42 No. 77, pp. 965-76.