Joining longer queues: Information externalities in queue choice

Manufacturing and Service Operations Management

Volumn 11, Issue 4, 2009, Pages 543-562

  Veeraraghavan, Senthil ^a   Debo, Laurens ^b  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b UNIVERSITY OF CHICAGO   (United States)

Author keywords

Behavioral operations; Customer herding; Information externalities; Market dynamics; Private signals; Service capacity

Indexed keywords

BEHAVIORAL OPERATIONS; CUSTOMER HERDING; INFORMATION EXTERNALITIES; MARKET DYNAMICS; PRIVATE SIGNALS; SERVICE CAPACITY;

COMMERCE; COMPETITION; QUEUEING THEORY; SALES; SERVERS;

CUSTOMER SATISFACTION;

EID: 70349871098     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1080.0239     Document Type: Article

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