Priority assignment under imperfect information on customer type identities

Manufacturing and Service Operations Management

Volumn 11, Issue 4, 2009, Pages 674-693

  Argon, Nilay Tanik ^a   Ziya, Serhan ^a  

^a The University of North Carolina at Chapel Hill   (United States)

Author keywords

Partially observable customer types; Priority queues; Service differentiation; Triage

Indexed keywords

IMPERFECT INFORMATION; LIMITED INFORMATION; OPTIMAL POLICIES; PARTIAL INFORMATION; PARTIALLY OBSERVABLE CUSTOMER TYPES; PRIORITY ASSIGNMENT; PRIORITY CLASS; PRIORITY LEVELS; PRIORITY QUEUES; PRIORITY SCHEMES; SERVICE DIFFERENTIATION; SERVICE PROVIDER; SERVICE SYSTEMS; SERVICE TIME; SIMULATION STUDIES; SYSTEM LOADS; TRIAGE;

COST FUNCTIONS; COSTS; HEALTH CARE; QUEUEING NETWORKS; SALES;

CUSTOMER SATISFACTION;

EID: 70349850339     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1080.0246     Document Type: Article

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