The construction of local authenticity: An exploration of two service industry cases

Service Industries Journal

Volumn 29, Issue 3, 2009, Pages 249-265

  Värlander, Sara ^a  

^a STOCKHOLM UNIVERSITY   (Sweden)

Author keywords

Embeddedness; Internet; Local authenticity; Social servicescape

Indexed keywords

INTERNET; KNOWLEDGE; MARKETING; SERVICE SECTOR;

EID: 70349838387     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060701842878     Document Type: Article

References (51)

1. Babin, B.J., & Darden, W.R. (1995). Consumer self-regulation in a retail environment. Journal of Retailing, 71(1), 47-71.
2. Baker, J., Levy, K., & Grewal, D. (1992). An experimental approach to making retail store environment decisions. Journal of Retailing, 68(4), 445-460.
3. Batty, M. (1993). The geography of cyberspace. Environment and Planning B, Planning and Design, 20(6), 615-616.
4. Bickman, L., & Rog, D.J. (1998). Handbook of applied social research method. Thousand Oaks, CA: Sage Publications.
5. Bitner, M.J. (1992). Servicescapes: The impact of physical surroundings on customer and employees. Journal of Marketing, 56(2), 57-71.
6. Blau, P.M. (1964). Exchange and power in social life. New York: Wiley.
7. Boyatzis, R. (1998). Transforming qualitative information: Thematic analysis and code development. Thousand Oaks, CA: Sage Publications.
8. Broom, L., & Selznick, S. (1973). Sociology. A text with adapted readings (5th ed.). New York: Harper and Row Publisher.
9. Callon, M. (1998). The laws of the markets. Oxford, UK: Blackwell.
10. Cassidy, T. (1997). Environmental psychology: Behaviour and experience in context. East Sussex, UK: Psychology Press Ltd.
11. Clitheroe, H.C., Stokols, D., & Zmuidzinas, M. (1998). Conceptualizing the context of environment and behavior. Journal of Environmental Psychology, 18(1), 103-112.
12. Creswell, J.W. (1994). Research design. Thousand Oaks, CA: Sage Publications.
13. Czepiel, J.A. (1990). Service encounters and service relationships: Implications for research. Journal of Business Research, 20(1), 13-21.
14. Davis, M.H. (1983). Measuring individual differences in empathy: Evidence for a multidimensional approach. Journal of Personality and Social Psychology, 44(1), 113-126.
15. Dutton, W.H. (Ed.). (1996). Information and communication technologies: Visions and realities. Oxford, UK: Oxford University Press.
16. Eisenhardt, K.M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550.
17. Ezzy, D. (2002). Qualitative analysis: Practice and innovation. London: Routledge.
18. Gadamer, H-G. (1975). Truth and method. New York: Seabury Press.
19. Giacobbe, R.W., Jackson, D.W., Crosby, L.A., & Bridges, C.M. (2006). A contingency approach to adaptive selling behavior and sales performance: Selling situations and selling person characteristics. Journal of Personal Selling and Sales Management, XXVI(2), 115-142.
20. Giddens, A. (1990). The consequences of modernity. Cambridge: Polity Press.
21. Graham, S. (1998). The end of geography or the explosion of place? Conceptualizing space, place and information technology. Progress in Human Geography, 22(2), 165-185.
22. Grewal, D., & Baker, J. (1994). Do retail store environmental factors affect customers' price acceptability? An empirical investigation. International Journal of Research in Marketing, 11(2), 107-115.
23. Ihde, D. (1990). Technology and the lifeworld. Bloomington, IN: Indiana University Press.
24. Karjaluoto, H., Mattila, M., & Pento, T. (2002). Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel. Journal of Financial Services Marketing, 6(4), 346-361.
25. Katz, J., & Aspden, P. (1997). A nation of strangers. Communications of the ACM, 40(12), 81-86.
26. Kraut, R., Lundmark, V., Patterson, M., Kiesler, S., Mukopadhyay, T., & Scherlis, W. (1998). Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist, 53(9), 1017-1031.
27. Küpers, W. (1998). Phenomenology of embodied productivity in services. International Journal of Service Industry Management, 9(4), 337-358.
28. Lewis, I., & Talalayevsky, A. (1997). Travel agents: Threatened intermediaries? Transportation Journal, 36(3), 26-30.
29. Luhmann, N. (1979). Trust and power. London: Wiley.
30. Matei, S., & Ball-Rokeach, S.J. (2001). Real and virtual social ties. Connections in the everyday lives of seven ethnic neighbourhoods. American Behavioural Scientist, 45(3), 550-564.
31. McCracken, G. (1988). The long interview. Newbury Park, CA: Sage Publications.
32. Miles, M.B., & Huberman, A.M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage Publications.
33. Pitt, L., Berthon, P., & Berthon, J.P. (1999). Changing channels: The impact of the Internet on distribution strategy. Business Horizons, 42(2), 19-28.
34. Rayport, J.F., & Sviokla, J.J. (1995). Exploiting the virtual value chain. Harvard Business Review, 73(6), 75-85.
35. Reckwitz, A. (2002). Toward a theory of social practices. A development in culturalist theorizing. European Journal of Social Theory, 5(2), 243-263.
36. Saxe, R., & Weitz, B.A. (1982). The SOCO scale: A measure of the customer orientation of sales people. Journal of Marketing Research, 19(3), 343-351.
37. Schatzki, T. (1996). Social practice. A Wittgensteinian approach to human activity and the social. Cambridge: Cambridge University Press.
38. Shields, R. (2003). The virtual. New York: Routledge.
39. Spiro, R.L., & Weitz, B.A. (1990). Adaptive selling: Conceptualization, measurement, and nomological validity. Journal of Marketing Research, 27(1), 61-69.
40. Statistics Sweden (2005). Use of computers and the Internet by private persons in 2005. Stockholm: Author.
41. Steinfield, C., & Klein, S. (1999). Special section: Local vs. global issues in electronic commerce. Electronic Markets, 9(1), 45-50.
42. Tombs, A., & McColl-Kennedy, J.R. (2003). Social-servicescape conceptual model. Marketing Theory, 3(4), 447-475.
43. Tönnies, F. (1887/1957). Community and society. New York: Harper Torchbooks.
44. Urry, J. (1995). Consuming places. London: Routledge.
45. Weitz, B.A., Sujan, H., & Sujan, M. (1986). Knowledge, motivation and adaptive behavior: A framework for improving selling effectiveness. Journal of Marketing, 50(4), 174-191.
46. Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual Review of Sociology, 22(1), 213-239.
47. Wicker, A.W. (1992). Making sense of environments. In W.B. Walsh, K.H. Craik, & R.H. Price (Eds.), Person-environment psychology: Models and perspectives (pp. 157-192). Hillsdale, NJ: Erlbaum.
48. Woolgar, S. (2002). Virtual society? Technology, cyberbole, reality. New York: Oxford University Press.
49. Yakhlef, A. (Forthcoming). Virtual organisation as spatial and temporal innovations. Space and Culture.
50. Yin, R.K. (2003). Case study research design and methods. Newbury Park, CA: Sage Publications.
51. Zeithaml, V.A., Parasuraman, A., & Berry, L.L. (1990). Delivering quality services: Balancing customer perceptions and expectations. New York: The Free Press.