Development of user-satisfaction-based knowledge management performance measurement system with evidential reasoning approach

Expert Systems with Applications

Volumn 37, Issue 1, 2010, Pages 366-382

  Chin, Kwai Sang ^a   Lo, Kwong Chi ^b   Leung, Jendy P F ^b  

^a MEEM Department   (Hong Kong)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Evidential reasoning; Knowledge management; Performance measurement; User satisfaction

Indexed keywords

COMPETITIVE ADVANTAGE; CONTINUOUS LEARNING; EVIDENTIAL REASONING; EVIDENTIAL REASONING APPROACHES; GLOBAL COMPETITION; PERFORMANCE MEASUREMENT; PERFORMANCE MEASUREMENT SYSTEM; PERFORMANCE MEASUREMENTS; PRIMARY SCHOOLS; USER SATISFACTION;

COMPETITION; KNOWLEDGE MANAGEMENT; RESEARCH; SOCIETIES AND INSTITUTIONS;

MANAGEMENT;

EID: 70349443090     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2009.05.051     Document Type: Article

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