-
1
-
-
0000359958
-
Social support in the service sector
-
Adelman, M.B. and Ahuvia, A.C. (1995), Social support in the service sector, Journal of Business Research, Vol. 32, pp. 273-82.
-
(1995)
Journal of Business Research
, vol.32
, pp. 273-82
-
-
Adelman, M.B.1
Ahuvia, A.C.2
-
2
-
-
0000147863
-
Beyond smiling: Social support and service quality
-
in Rust, R.T., Oliver, R.L. (Eds.), Sage, Thousand Oaks, CA
-
Adelman, M.B., Ahuvia, A. and Goodwin, C. (1994), Beyond smiling: social support and service quality, in Rust, R.T., Oliver, R.L. (Eds.), Service Quality: New Directions in Theory and Practice, pp. 139-71, Sage, Thousand Oaks, CA.
-
(1994)
Service Quality: New Directions in Theory and Practice
, pp. 139-71
-
-
Adelman, M.B.1
Ahuvia, A.2
Goodwin, C.3
-
3
-
-
6344234780
-
River magic: Extraordinary experience and hedonic aspects of service encounters
-
Arnould, E.J. and Price, L.L. (1993), River magic: extraordinary experience and hedonic aspects of service encounters, Journal of Consumer Research, Vol. 20, pp. 24-46.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 24-46
-
-
Arnould, E.J.1
Price, L.L.2
-
4
-
-
3342911911
-
Communicative staging of the wilderness servicescapes
-
Arnould, E.J., Price, L.L. and Tierney, P. (1998), Communicative staging of the wilderness servicescapes, The Service Industries Journal, Vol. 18, pp. 90-115.
-
(1998)
The Service Industries Journal
, vol.18
, pp. 90-115
-
-
Arnould, E.J.1
Price, L.L.2
Tierney, P.3
-
5
-
-
61449210975
-
Marketing as exchange
-
Bagozzi, R.P. (1975), Marketing as exchange, Journal of Marketing, Vol. 39, pp. 32-9.
-
(1975)
Journal of Marketing
, vol.39
, pp. 32-9
-
-
Bagozzi, R.P.1
-
6
-
-
0030242146
-
Customer-sales associate retail relationships
-
Beatty, S., Mayer, M., Coleman, J.E., Reynolds, K.E. and Lee, J. (1996), Customer-sales associate retail relationships, Journal of Retailing, Vol. 72, pp. 223-47.
-
(1996)
Journal of Retailing
, vol.72
, pp. 223-47
-
-
Beatty, S.1
Mayer, M.2
Coleman, J.E.3
Reynolds, K.E.4
Lee, J.5
-
7
-
-
0031229627
-
Customer voluntary performance: Customers as partners in service delivery
-
Bettencourt, L.A. (1997), Customer voluntary performance: customers as partners in service delivery, Journal of Retailing, Vol. 73, pp. 383-406.
-
(1997)
Journal of Retailing
, vol.73
, pp. 383-406
-
-
Bettencourt, L.A.1
-
9
-
-
85047674104
-
The role of optimism in social network development, coping, and psychological adjustment during a life transition
-
Brissette, I., Scheier, M.F. and Carver, C.S. (2002), The role of optimism in social network development, coping, and psychological adjustment during a life transition, Journal of Personality and Social Psychology, Vol. 82, pp. 102-11.
-
(2002)
Journal of Personality and Social Psychology
, vol.82
, pp. 102-11
-
-
Brissette, I.1
Scheier, M.F.2
Carver, C.S.3
-
10
-
-
8744229904
-
Social relationships and health
-
Cohen, S. (2004), Social relationships and health, American Psychologist, Vol. 59, pp. 676-84.
-
(2004)
American Psychologist
, vol.59
, pp. 676-84
-
-
Cohen, S.1
-
11
-
-
0026665580
-
Confidants and companions: Choices in later life
-
Connidis, I.A. and Davies, L. (1992), Confidants and companions: choices in later life, Journal of Gerontology, Vol. 47, pp. 115-22.
-
(1992)
Journal of Gerontology
, vol.47
, pp. 115-22
-
-
Connidis, I.A.1
Davies, L.2
-
12
-
-
0000911645
-
Help is where you find it: Four informal helping groups
-
Cowen, E.L. (1982), Help is where you find it: four informal helping groups, American Psychologist, Vol. 37, pp. 385-95.
-
(1982)
American Psychologist
, vol.37
, pp. 385-95
-
-
Cowen, E.L.1
-
13
-
-
0002016619
-
Type of social support and specific stress: Toward a theory of optimal matching
-
in Sarason, B.R., Sarason, I.G., Pierce, G.R. (Eds.), Wiley, Oxford
-
Cutrona, C.E. and Russell, D.W. (1990), Type of social support and specific stress: toward a theory of optimal matching, in Sarason, B.R., Sarason, I.G., Pierce, G.R. (Eds.), Social Support: An Interactional View, pp. 319-66, Wiley, Oxford.
-
(1990)
Social Support: An Interactional View
, pp. 319-66
-
-
Cutrona, C.E.1
Russell, D.W.2
-
14
-
-
0037397371
-
Receiving instrumental support at work: When help is not welcome
-
Deelstra, J.T., Peeters, M.C.W., Schaufeli, W.B., Stroebe, W., Zijlstra, F.R.H. and van Doornen, L.P. (2003), Receiving instrumental support at work: when help is not welcome, Journal of Applied Psychology, Vol. 88, pp. 324-31.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 324-31
-
-
Deelstra, J.T.1
Peeters, M.C.W.2
Schaufeli, W.B.3
Stroebe, W.4
Zijlstra, F.R.H.5
van Doornen, L.P.6
-
15
-
-
0008071676
-
Considering sources and types of social support: A psychometric evaluation of the House and Wells (1978) instrument
-
Deeter-Schmelz, D.R. and Ramsey, R.P. (1997), Considering sources and types of social support: a psychometric evaluation of the House and Wells (1978) instrument, Journal of Personal Selling and Sales Management, Vol. 17, pp. 49-61.
-
(1997)
Journal of Personal Selling and Sales Management
, vol.17
, pp. 49-61
-
-
Deeter-Schmelz, D.R.1
Ramsey, R.P.2
-
16
-
-
0004154630
-
-
Springer-Verlag, New York, NY
-
Eisenberg, M.G., Griggins, C. and Duval, R.J. (1982), Disabled People as Second Class Citizens, Springer-Verlag, New York, NY.
-
(1982)
Disabled People as Second Class Citizens
-
-
Eisenberg, M.G.1
Griggins, C.2
Duval, R.J.3
-
17
-
-
84937291046
-
Social support for decision marking during grief due to death
-
Gentry, J.W. and Goodwin, C. (1995), Social support for decision marking during grief due to death, American Behavioral Scientist, Vol. 38, pp. 553-63.
-
(1995)
American Behavioral Scientist
, vol.38
, pp. 553-63
-
-
Gentry, J.W.1
Goodwin, C.2
-
18
-
-
21344469432
-
Effect of social networks on 10 year survival in very old Australians: The Australian longitudinal study of aging
-
Giles, L.C., Glonek, G.F.V., Luszcz, M.A. and Andrews, G.R. (2005), Effect of social networks on 10 year survival in very old Australians: the Australian longitudinal study of aging, Journal of Epidemiology and Community Health, Vol. 59, pp. 574-9.
-
(2005)
Journal of Epidemiology and Community Health
, vol.59
, pp. 574-9
-
-
Giles, L.C.1
Glonek, G.F.V.2
Luszcz, M.A.3
Andrews, G.R.4
-
21
-
-
0003424343
-
-
Sociological Press, Mill Valley, CA
-
Glaser, B.G. and Strauss, A. (1967), The Discovery of Grounded Theory, Sociological Press, Mill Valley, CA.
-
(1967)
The Discovery of Grounded Theory
-
-
Glaser, B.G.1
Strauss, A.2
-
22
-
-
21744461739
-
Communality as a dimension of service relationships
-
Goodwin, C. (1997), Communality as a dimension of service relationships, Journal of Consumer Psychology, Vol. 5, pp. 387-415.
-
(1997)
Journal of Consumer Psychology
, vol.5
, pp. 387-415
-
-
Goodwin, C.1
-
23
-
-
85023047776
-
Friendship over the counter
-
in Swartz, T.A., Bowen, D.E., Brown, S.W. (Eds.), JAI Press, Greenwich, CT
-
Goodwin, C. and Gremler, D.D. (1996), Friendship over the counter, in Swartz, T.A., Bowen, D.E., Brown, S.W. (Eds.), Advances in Services Marketing and Management, Vol. 5, pp. 247-82, JAI Press, Greenwich, CT.
-
(1996)
Advances in Services Marketing and Management
, vol.5
, pp. 247-82
-
-
Goodwin, C.1
Gremler, D.D.2
-
24
-
-
0040554214
-
The solo consumer: Unique opportunity for the service marketer
-
Goodwin, C. and Lockshin, L. (1992), The solo consumer: unique opportunity for the service marketer, Journal of Services Marketing, Vol. 6, pp. 27-36.
-
(1992)
Journal of Services Marketing
, vol.6
, pp. 27-36
-
-
Goodwin, C.1
Lockshin, L.2
-
25
-
-
18844455026
-
Grounded theory, ethnography, and phenomenology: A comparative analysis of three qualitative strategies for marketing research
-
Goulding, C. (2005), Grounded theory, ethnography, and phenomenology: a comparative analysis of three qualitative strategies for marketing research, European Journal of Marketing, Vol. 39, pp. 294-308.
-
(2005)
European Journal of Marketing
, vol.39
, pp. 294-308
-
-
Goulding, C.1
-
26
-
-
0002667595
-
Customer-employee rapport in service relationships
-
Gremler, D.D. and Gwinner, K.P. (2000), Customer-employee rapport in service relationships, Journal of Service Research, Vol. 3, pp. 82-104.
-
(2000)
Journal of Service Research
, vol.3
, pp. 82-104
-
-
Gremler, D.D.1
Gwinner, K.P.2
-
27
-
-
0032395145
-
Relational benefits in services industries: The customer's perspective
-
Gwinner, K.P., Gremler, D.D. and Bitner, M.J. (1998), Relational benefits in services industries: the customer's perspective, Journal of the Academy of Marketing Science, Vol. 26, pp. 101-14.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, pp. 101-14
-
-
Gwinner, K.P.1
Gremler, D.D.2
Bitner, M.J.3
-
28
-
-
0026148062
-
Complexities of pain assessment in the elderly: Clinical considerations
-
Herr, K.A. and Mobily, P.R. (1991), Complexities of pain assessment in the elderly: clinical considerations, Journal of Gerontological Nursuing, Vol. 17, pp. 12-19.
-
(1991)
Journal of Gerontological Nursuing
, vol.17
, pp. 12-19
-
-
Herr, K.A.1
Mobily, P.R.2
-
29
-
-
0038287875
-
Social support and quality of life
-
Helgeson, V.S. (2003), Social support and quality of life, Quality of Life Research, Vol. 12, pp. 25-31.
-
(2003)
Quality of Life Research
, vol.12
, pp. 25-31
-
-
Helgeson, V.S.1
-
32
-
-
0030558911
-
The importance of market interactions as a form of social support for elderly consumers
-
Kang, Y.S. and Ridgway, N.M. (1996), The importance of market interactions as a form of social support for elderly consumers, Journal of Public Policy and Marketing, Vol. 15, pp. 108-17.
-
(1996)
Journal of Public Policy and Marketing
, vol.15
, pp. 108-17
-
-
Kang, Y.S.1
Ridgway, N.M.2
-
33
-
-
0000465034
-
Loss and human connection: An exploration into the nature of the social bond
-
in Ickes, W., Knowles, E.S. (Eds.), Springer-Verlag, New York, NY
-
Lofland, L.H. (1982), Loss and human connection: an exploration into the nature of the social bond, in Ickes, W., Knowles, E.S. (Eds.), Personality, Roles and Social Behavior, pp. 219-42, Springer-Verlag, New York, NY.
-
(1982)
Personality, Roles and Social Behavior
, pp. 219-42
-
-
Lofland, L.H.1
-
35
-
-
85050647812
-
Loneliness: Forms and components
-
Lopata, H.Z. (1969), Loneliness: forms and components, Social Problems, Vol. 17, pp. 248-68.
-
(1969)
Social Problems
, vol.17
, pp. 248-68
-
-
Lopata, H.Z.1
-
36
-
-
0010284285
-
Curbing loss in illness and disability: A relationship perspective
-
in Harvey, J.H. (Ed.), Brunner/Mazel, Philadelphia, PA
-
Lyons, R.F. and Sullivan, M.J.L. (1998), Curbing loss in illness and disability: a relationship perspective, in Harvey, J.H. (Ed.), Perspectives on Loss: A Sourcebook, pp. 137-54, Brunner/Mazel, Philadelphia, PA.
-
(1998)
Perspectives on Loss: A Sourcebook
, pp. 137-54
-
-
Lyons, R.F.1
Sullivan, M.J.L.2
-
37
-
-
0347116073
-
Tipping and service: The case of hotel bellmen
-
Lynn, M. and Gregor, R. (2001), Tipping and service: the case of hotel bellmen, International Journal of Hospitality Management, Vol. 20, pp. 299-303.
-
(2001)
International Journal of Hospitality Management
, vol.20
, pp. 299-303
-
-
Lynn, M.1
Gregor, R.2
-
38
-
-
21344493285
-
Consumer tipping: A cross-country study
-
Lynn, M., Zinkhan, G.M. and Harris, J. (1993), Consumer tipping: a cross-country study, Journal of Consumer Research, Vol. 20, pp. 478-88.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 478-88
-
-
Lynn, M.1
Zinkhan, G.M.2
Harris, J.3
-
41
-
-
0033411585
-
Commercial friendships: Service provider-client relationships in context
-
Price, L.L. and Arnould, E.J. (1999), Commercial friendships: service provider-client relationships in context, Journal of Marketing, Vol. 63, pp. 38-56.
-
(1999)
Journal of Marketing
, vol.63
, pp. 38-56
-
-
Price, L.L.1
Arnould, E.J.2
-
42
-
-
84992932637
-
Going to extremes: Managing service encounters and assessing provider performance
-
Price, L.L., Arnould, E.J. and Tierney, P. (1995), Going to extremes: managing service encounters and assessing provider performance, Journal of Marketing, Vol. 59, pp. 83-97.
-
(1995)
Journal of Marketing
, vol.59
, pp. 83-97
-
-
Price, L.L.1
Arnould, E.J.2
Tierney, P.3
-
43
-
-
0000318729
-
Reciprocity of social exchange and social satisfaction among older women
-
Rook, K.S. (1987), Reciprocity of social exchange and social satisfaction among older women, Journal of Personality and Social Psychology, Vol. 52, pp. 145-54.
-
(1987)
Journal of Personality and Social Psychology
, vol.52
, pp. 145-54
-
-
Rook, K.S.1
-
44
-
-
22644450345
-
Social control, social support, and companionship in older adults' family relationships and friendships
-
Rook, K.S. and Ituarte, P. (1999), Social control, social support, and companionship in older adults' family relationships and friendships, Personal Relationships, Vol. 6, pp. 199-211.
-
(1999)
Personal Relationships
, vol.6
, pp. 199-211
-
-
Rook, K.S.1
Ituarte, P.2
-
45
-
-
33745773266
-
Exploring the social supportive role of third places in consumers' lives
-
Rosenbaum, M.S. (2006), Exploring the social supportive role of third places in consumers' lives, Journal of Service Research, Vol. 9, pp. 59-72.
-
(2006)
Journal of Service Research
, vol.9
, pp. 59-72
-
-
Rosenbaum, M.S.1
-
46
-
-
54049099172
-
Return on community for consumers and service establishments
-
Rosenbaum, M.S. (2008), Return on community for consumers and service establishments, Journal of Service Research, Vol. 11, pp. 179-96.
-
(2008)
Journal of Service Research
, vol.11
, pp. 179-96
-
-
Rosenbaum, M.S.1
-
47
-
-
34547460008
-
A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment
-
Rosenbaum, M.S., Ward, J., Walker, B.A. and Ostrom, A.L. (2007), A cup of coffee with a dash of love: an investigation of commercial social support and third-place attachment, Journal of Service Research, Vol. 10, pp. 43-59.
-
(2007)
Journal of Service Research
, vol.10
, pp. 43-59
-
-
Rosenbaum, M.S.1
Ward, J.2
Walker, B.A.3
Ostrom, A.L.4
-
48
-
-
0021451014
-
Social and emotional loneliness: An examination of Weiss's typology of loneliness
-
Russell, D., Cutrona, C.E., Rose, J. and Yurko, K. (1984), Social and emotional loneliness: an examination of Weiss's typology of loneliness, Journal of Personality and Social Psychology, Vol. 46, pp. 1313-21.
-
(1984)
Journal of Personality and Social Psychology
, vol.46
, pp. 1313-21
-
-
Russell, D.1
Cutrona, C.E.2
Rose, J.3
Yurko, K.4
-
49
-
-
0036429944
-
Loneliness, lack of emotional support, lack of companionships, and the likelihood of having a heart condition in an elderly sample
-
Sorkin, D., Rook, K.S. and Lu, J.L. (2002), Loneliness, lack of emotional support, lack of companionships, and the likelihood of having a heart condition in an elderly sample, Annals of Behavioral Medicine, Vol. 24, pp. 290-8.
-
(2002)
Annals of Behavioral Medicine
, vol.24
, pp. 290-8
-
-
Sorkin, D.1
Rook, K.S.2
Lu, J.L.3
-
50
-
-
0002409501
-
Emotional labor in the service economy
-
Steinberg, R.J. and Figart, D.M. (1999), Emotional labor in the service economy, Annals of the American Academy of Political and Social Science, Vol. 561, pp. 8-26.
-
(1999)
Annals of the American Academy of Political and Social Science
, vol.561
, pp. 8-26
-
-
Steinberg, R.J.1
Figart, D.M.2
-
51
-
-
84912256263
-
City shoppers and urban identification: Observations on the social psychology of city life
-
Stone, G.P. (1954), City shoppers and urban identification: observations on the social psychology of city life, The American Journal of Sociology, Vol. 60, pp. 36-45.
-
(1954)
The American Journal of Sociology
, vol.60
, pp. 36-45
-
-
Stone, G.P.1
-
53
-
-
27844473093
-
Paving the way: From early attachment theory to contemporary bereavement research
-
Stroebe, M.S. (2002), Paving the way: from early attachment theory to contemporary bereavement research, Mortality, Vol. 7, pp. 127-38.
-
(2002)
Mortality
, vol.7
, pp. 127-38
-
-
Stroebe, M.S.1
-
54
-
-
0002732557
-
Predictability and personalization in the service encounter
-
Surprenant, C.F. and Solomon, M.R. (1987), Predictability and personalization in the service encounter, Journal of Marketing, Vol. 51, pp. 86-96.
-
(1987)
Journal of Marketing
, vol.51
, pp. 86-96
-
-
Surprenant, C.F.1
Solomon, M.R.2
-
55
-
-
0242670673
-
Customer identities: Customers as commercial friends, customer coworkers or business acquaintances
-
Swan, J.E., Goodwin, C., Mayo, M.A. and Richardson, L.D. (2001), Customer identities: customers as commercial friends, customer coworkers or business acquaintances, Journal of Personal Selling and Sales Management, Vol. 21, pp. 29-37.
-
(2001)
Journal of Personal Selling and Sales Management
, vol.21
, pp. 29-37
-
-
Swan, J.E.1
Goodwin, C.2
Mayo, M.A.3
Richardson, L.D.4
-
56
-
-
0000932090
-
Space and place: Humanistic perspective
-
in Board, C., Chorley, R.J., Haggett, P., Stoddart, D.R. (Eds.), Edward Arnold, London
-
Tuan, Y.F. (1974), Space and place: humanistic perspective, in Board, C., Chorley, R.J., Haggett, P., Stoddart, D.R. (Eds.), Progress in Geography: International Reviews of Current Research, pp. 211-52, Edward Arnold, London.
-
(1974)
Progress in Geography: International Reviews of Current Research
, pp. 211-52
-
-
Tuan, Y.F.1
|