Bad measures don't make good medicine: The ethical implications of unreliable and invalid physician performance measures

Journal of Business Ethics

Volumn 88, Issue 2, 2009, Pages 287-295

  Labig, Chalmer E ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Ethics; Performance appraisal; Physicians; Quality medicine

Indexed keywords

EID: 70349205607     PISSN: 01674544     EISSN: 15730697     Source Type: Journal    
DOI: 10.1007/s10551-008-9963-1     Document Type: Article

References (34)

1. Ainsworth, M.A., Rogers, L.P., Markus, J.F., Dorsey, N·K., Blackwell, T.A., & Petrusa, E.R. (1991). Standardized Patient Encounters: A Method for Teaching and Evaluation. Journal of the American Medical Association, 266(10), 1390-1396. doi:10.1001/jama.266.10.1390.
2. Anonymous. 1998, Physician Profiling: It's Here, Get Used to It, Medical Network Strategy Report, COR Healthcare Resources 7(10)
3. Atwater, L.E., Waldman, D.A., Atwater, D., & Cartier, P. (2000). An Upward Feedback Field Experiment: Supervisors' Cynicism, Reactions, and Commitment to Subordinates. Personnel Psychology, 53(2), 275-298. doi:10.1111/j.1744-6570.2000.tb00202.x.
4. Beckman, H., Suchman, A.L., Curtin, K., & Greene, R.A. (2006). Physician Reactions to Quantitative Individual Performance Reports. American Journal of Medical Quality, 21(3), 192-199. doi:10.1177/1062860606287577.
5. Borman, W.C., White, L.A., & Dorsey, D.W. (1995). Effects of Ratee Task Performance and Interpersonal Factors on Supervisor and Peer Performance Ratings. The Journal of Applied Psychology, 80(1), 168-177. doi:10.1037/0021-9010.80.1.168.
6. Cave, D. G. and E. C. Geehr. 1994, Analyzing Patterns-of-Treatment Data to Provide Feedback to Physicians, Medical Interface 7(7), 117-126, 128
7. Cohen, R., Amiel, G.E., Tann, M., Shechter, A., Weingarten, M., & Reis, S. (2002). Performance Assessment of Community-Based Physicians: Evaluating the Reliability and Validity of a Tool for Determining CME Needs. Academic Medicine, 77(12), 1247-1254. doi:10.1097/00001888-200212000-00022.
8. Dexter, F., Lubarsky, D.A., & Blake, J.T. (2002). Sampling Error Can Significantly Affect Measured Hospital Financial Performance of Surgeons and Resulting Operating Room Time Allocations. Anesthesia and Analgesia, 95, 184-188. doi:10.1097/00000539-200207000-00032.
9. Edelstein, R.A., Reid, H.M., Usatine, R., & Wilkes, M.S. (2000). A Comparative Study of Measures to Evaluate Medical Students' Performance. Academic Medicine, 75(8), 825-833. doi:10.1097/00001888-200008000-00016.
10. Fiscella, K., Franks, P., Srinivasan, M., Kravitz, R.L., & Epstein, R. (2007). Ratings of Physician Communication by Real and Standardized Patients. Annals of Family Medicine, 5(2), 151-158. doi:10.1370/afm.643.
11. Furnham, A., & Stringfield, P. (1998). Congruence in Job-Performance Ratings: A Study of 360° Feedback Examining Self, Manager, Peers, and Consultant Ratings. Human Relations, 51(4), 517-530.
12. Gunderman, R.B. (1997). The Outcome of Medical Outcomes Assessment: It's Not Necessarily Academic. Academic Medicine, 72(8), 682-687. doi:10.1097/00001888-199708000-00012.
13. Hanchak, N.A., & Schlackman, N. (1995). The Measurement of Physician Performance. Quality Management in Health Care, 4(1), 1-12.
14. Having, K.M., Hale, D., & Lautar, C.J. (2008). Ethics Committees in the Rural Midwest: Exploring the Impact of HIPPA. The Journal of Rural Health, 24(3), 316-320. doi:10.1111/j.1748-0361.2008.00175.x.
15. Hazucha, J. F., S. A. Hezlett and R. J. Schneider. 1993, The Impact of 360-Degree Feedback on Management Skills Development, Human Resource Management 32(2,3), 325, 327
16. Kane, C.K. (2004). The Practice Arrangements of Patient Care Physicians. Journal of the American Medical Association, 200(1), 1-9.
17. Labig, C. E. 2006, Patient Satisfaction with Primary-Care Physicians, Presentation, Academy of Management National Meeting, Atlanta, August
18. Landon, B. E., Normand, S.-L.T., Blumenthal, D., & Daley, J. (2003). Physician Clinical Performance Assessment - Prospects and Barriers, JAMA. Journal of the American Medical Association, 290(9), 1183-1189. doi:10.1001/jama.290.9.1183.
19. Lauve, R. (2006). Peer Review and Privileging. One Pill Cures All-But It's Tough to Swallow. Physician Executive, 32(4), 40-45.
20. Lockyer, J. (2003). Multisource Feedback in the Assessment of Physician Competencies. The Journal of Continuing Education in the Health Professions, 23, 4-12. doi:10.1002/chp.1340230103.
21. Longenecker, CO, Henry P. Sims, and DA Gioia. (1987). Behind the Mask: The Politics of Employee Appraisal. Academy of Management Executive, 1(3), 183-193.
22. McPherson, K. (1994). The Cohrane Lecture: The Best and the Enemy of the Good: Randomized Controlled Trials, Uncertainty, and Assessing the Role of Patient Choice in Medical Decision Making. Journal of Epidemiology and Community Health, 48(1), 6-15.
23. Physician Profiling, Guiding Principles. 2007, www.aafp.org. Accessed 24 July 2008
24. Pronovost, Peter J., Marlene Miller, and Robert M. Wachter. 2007, The GAAP in Quality Measurement and Reporting, Journal of the American Medical Association 298 (15), 1800-1802.
25. Resnick, Andrew S., Diane Corrigan, James L. Mullen, and Larry R. Kaiser 2005, Surgeon Contribution to Hospital Bottom Line. Not All Are Created Equal, Annals of Surgery, 242 (4), 530-539.
26. Rynes, Sara L., Barry Gerhart, and Laura Parks. 2005, Personnel Psychology: Performance Evaluation and Pay Performance, Annual Review of Psychology, 56, 571-600.
27. Sobel, l. (2007). The Privacy Rule That's Not. Hastings Center Report, 37,(4) 40-50.
28. Southgate, L., R.B. Hayes, J. Noricini, H. Mulholland, B. Ayers, J. Woolliscroft, M. Cusimano, P. McAvoy, M. Ainsworth, S. Haist, and M. Campbell. 2001, Setting Performance Standards for Medical Practice: A Theoretical Framework, Medical Education 35, 474-481.
29. Terry, Ken. 2005, Pay for Performance: A Double-Edged Sword, Medical Economics 82 (2), 64-71.
30. Walker, Alan G. and James W. Smither. 1999, A Five-Year Study of Upward Feedback: What Managers Do with Their Results Matters, Personnel Psychology 52 (2), 393-424.
31. Wassersug, J. D. 1992, A Career in Peer Review, Medical World News, New York 33(2), 55
32. Wasyluk, Janusz S., and Zbigniew Wegrzyn. 1991, Problem of Objective Performance Assessment of Primary Health Care Physicians, Scandanavian Journal Primary Health Care 9, 276-280.
33. Wright, R.A. 1997, A Performance Evaluation System for Primary Care Providers in a Community Health Service Program, Journal of Ambulatory Care Management 20 (4), 74-86.
34. Yonelinas, Andrew P. 2001, Components of Episodic Memory: The Contribution of Recollection and Familiarity, Philosophical Transactions: Biological Sciences, 356 (1413), 1363-1374.