Government's largest investment human resource management in states, counties, and cities

In Pursuit of Performance: Management Systems in State and Local Government

Volumn , Issue , 2007, Pages 82-116

  Selden, Sally Coleman ^a   Jacobson, Willow ^b  

^a Lynchburg College in Virginia   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70349204410     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (15)

1. Rosemary Batt, "Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth", Academy of Management Journal 45, no. 3(2002):587-97.
2. Sally Coleman Selden, Patricia Ingraham, and Willow Jacobson, "Human Resource Practices: Findings from a National Survey", Public Administration Review 61, no. 5(2001):598-607;
3. U. S. General Accounting Office, A Model of Strategic Human Capital, GAO-02-3735P (Washington, DC, March 15, 2002).
4. Patricia Ingraham and Sally Coleman Selden, "Human Resource Management and Capacity in the States", in Public Personnel Management: Current Concerns, Future Challenges, ed. Carolyn Ban and Norma M. Riccucci, 3d ed. (New York: Longman, 2002), pp. 210-24.
5. James W. Down, Walter Mardis, Thomas R. Connolly, and Sarah Johnson, "A Strategic Model Emerges", HR Focus 74, no. 2(1997):22-24.
6. Gary E. Roberts, "Issues, Challenges, and Changes in Recruitment and Selection", in Public Personnel Administration: Problems and Prospects, ed. Steven W. Hays and Richard Kearney, 4th ed. (Upper Saddle River, NJ: Prentice-Hall, 2003), pp. 89-104.
7. Willow Jacobson, Ellen Rubin, and Sally Selden, "Examining Training in Large Municipalities: Linking Individual and Organizational Training Needs", Public Personnel Management 31, no. 4(2002):485-506.
8. Leon C. Megginson, Personnel Management: A Human Resources Approach (Homewood, IL: Richard D. Irwin, 1985).
9. Martin Levy, "Discipline for Professional Employees", Personnel Journal 69, no. 12(1990):27-28.
10. R. D. Behn, "The Big Questions of Public Management", Public Administration Review 55, no. 4(1995):313-24.
11. Wayne F. Cascio, Managing Human Resources: Productivity, Quality of Work Life, Profits, 4th ed., McGraw-Hill Series in Management (New York: McGraw-Hill, 1995).
12. For a thorough discussion of the fuzzy logic approach, see Sally Coleman Selden, Salwa Ammar, Willow Jacobson, and Ron Wright, "A New Approach to Assessing Performance of State Human Resource Management Systems: A Multi-Level Fuzzy Rule-Based System", Review of Public Personnel Administration 20, no. 3(2000):58.
13. On computation of pairwise percentage agreement, see Rikard Larsson, "Case Survey Methodology: Quantitative Analysis of Patterns across Case Studies", Academy of Management Journal 36, no. 6(1993):1515-47.
14. A Syracuse University graduate student and the designer of the coding scheme reexamined the observations, discussed the responses, conducted followup interviews with state officials where necessary, and reached a joint consensus on how to code them. Larsson, "Case Survey Methodology", 1532.
15. Robert F. DeVellis, Scale Development: Theory and Applications (Newbury Park, CA: Sage, 1991).