Workplace learning: The roles of knowledge accessibility and management

Journal of Workplace Learning

Volumn 21, Issue 4, 2009, Pages 347-364

  Li, Jessica ^a   Brake, Gary ^a   Champion, Angeline ^a   Fuller, Tony ^a   Gabel, Sandy ^a   Hatcher Busch, Lori ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Knowledge management; Tacit knowledge; United States of America; Workplace learning

Indexed keywords

EID: 69949118815     PISSN: 13665626     EISSN: None     Source Type: Journal    
DOI: 10.1108/13665620910954238     Document Type: Article

References (58)

1. Ardichvili, A. and Yoon, S.W. (2008),Designing integrated knowledge management and e-learning systems: the application of situated learning and activity theories, Proceedings of 6th International Conference of Academy of Human Resoruce Development, Asia Chapter, pp. 665-73.
2. Berg, S.A. and Chyung, S.Y. (2008), Factors that influence informal learning in the workplace, Journal of Workplace Learning, Vol. 20 No. 4, pp. 229-44.
3. Billett, S. (2002), Toward a workplace pedagogy: guidance, participation, and engagement, Adult Education Quarterly, Vol. 53 No. 1, pp. 27-43.
4. Bontis, N. (1998), Intellectual capital: an exploratory study that develops measures and models, Management Decision, Vol. 36 No. 2, pp. 63-76.
5. Boyatzis, R.(1998), Transforming Qualitative Information: Thematic Analysis and Code Development, Sage, Thousand Oaks, CA.
6. Brown, J.S. and Duquide, P. (1991), Organizational learning and communities of practices, Organization Science, Vol. 2 No. 1, pp. 40-7.
7. Caveleri, S., Seivert, S. and Lee, L.W. (2005), Knowledge Leadership: The Art and Science of the Knowledge-based Organization, Elsevier Butterworth-Heinemann/misctext, Boston, MA.
8. Coakes, E. (2006), Storing and sharing knowledge: supporting the management of knowledge made explicit in transnational organizations, The Learning Organization, Vol. 13 No. 6, pp. 579-93.
9. Damodaran, L. and Olphert, W. (2000), Barriers and facilitators to the use of knowledge management systems, Behaviors and Information Technology, Vol. 19 No. 6, pp. 405-13.
10. Denton, K. (2007), Corporate intranets: how can they give a new meaning to training and development?, Development and Learning in Organizations, Vol. 21 No. 6, p. 12.
11. Drucker, P.F. (1994), The theory of business, Harvard Business Review, Vol. 72 No. 5, pp. 95-104.
12. Drucker, P.F. (1999), Management Challenges for the Twenty-first Century, HarperCollins, New York, NY.
13. Drucker, P.F. and Maciariello, J.A. (2004), The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done, HarperCollins Publisher, New York, NY.
14. Ellinger, A.D. (2005), Contextual factors influencing informal learning in a workplace setting: the case of 'reinventing itself company', Human Resource Development Quarterly, Vol. 16 No. 3, pp. 389-415.
15. Engestrom, Y. and Kerosuo, H. (2007), From workplace learning to inter-organizational learning and back: the contribution of activity theory, Journal of Workplace Learning, Vol. 19 No. 6, pp. 336-42.
16. Eraut, M. (2004), Informal learning in the workplace, Studies in Continuing Education, Vol. 26 No. 2, pp. 247-73.
17. Evans, S. (1998), Revisiting the learning organization, Work Study, Vol. 47 No. 6, pp. 70-4.
18. Frattali, R. (2007), The company that teaches together performs together, T + D, Vol. 61 No. 7, pp. 36-9.
19. Gilley, J.W., Quatro, S.A., Hoekstra, E., Whittle, D.D. and Maycunich, A. (2001), The Manager as Change Agent: A Practical Guide for Developing High-performance People and Organizations, Perseus Publications, Cambridge, MA.
20. Hasan, H. and Crawford, K. (2003), Codifying or enabling? The challenge of knowledge management systems, Journal of the Operational Research Society, Vol. 54 No. 2, pp. 184-93.
21. Huotari, M. and Iivonen, M. (2004), Trust in Knowledge Management and Systems in Organizations, Idea Group Publications, Hershey, PA.
22. Illeris, K. (2003), Workplace learning and learning theory, Journal of Workplace Learning, Vol. 15 No. 4, pp. 161-78.
23. Institute for Retail Excellence (2000), Employee Turnover and Retention in the Retail Industry: The Issues, Statistics and Success Strategies, Institute for Retail Excellence, Carlsbad, CA.
24. Jacobsen, J. (2006), Making the honor roll: schools earn top grades with quality practices, The Journal for Quality and Participation, Vol. 29 No. 3, pp. 9-13.
25. Janassen, D.H. (2006), On the role of concepts in learning and instructional design, Educational Technology Research & Development, Vol. 54 No. 2, pp. 177-96.
26. Jordan, A.T. (2003), Business Anthropology, Waveland Press, Prospect Heights, IL.
27. Kaufman, R., Oakley-Browne, H., Watkins, R. and Leigh, D. (2003), Strategic Planning: Aligning People, Performance, and Payoffs, Jossey-Bass/Pfeiffer, San Francisco, CA.
28. Lave, J. and Wenger, E. (1991), Situated Learning: Legitimate Peripheral Participation, Cambridge University Press, New York, NY.
29. Lesser, E.L. and Storck, J. (2001), Communities of practice and organizational performance, IBM Systems Journal, Vol. 40 No. 4, pp. 831-41.
30. Lohman, M.C. (2006), Factors influencing teachers' engagement in informal learning activities, Journal of Workplace Learning, Vol. 18 No. 3, pp. 141-56.
31. McDermott, R. and O'Dell, C. (2001), Overcoming cultural barriers to sharing knowledge, Journal of Knowledge Management, Vol. 5 No. 1, pp. 76-85.
32. McStravick, P. (2006), Informally speaking: is there support for informal learning?, Chief Learning Officer, Vol. 5 No. 5, pp. 60-2.
33. Marsick, V. and Watkins, K. (1990), Informal and Incidental Learning in the Workplace, Routledge & Kegan Paul, New York, NY.
34. Matuski, S. and Hill, C. (1996), The utilization of contingent work, knowledge creations, and competitive advantage, Academy of Management Review, Vol. 23 No. 4, pp. 680-97.
35. Merriam, S. (1998), Qualitative Research and Case Study Applications in Education, Jossey-Bass, San Francisco, CA.
36. Merriam, S.B. and Simpson, E.L. (2000), A Guide to Research for Educators and Trainers of Adults, 2nd ed., Krieger, Malabar, FL.
37. Merriam, S., Johnson-Bailey, J., Lee, M., Ntseane, G. and Muhamad, M. (2001), Power and positionality: negotiating insider/outsider status within and across cultures, International Journal of Life Long Learning, September-October, pp. 405-16.
38. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: A Sourcebook of New Methods, Sage, Thousand Oaks, CA.
39. Nonaka, I. (1991), The knowledge-creating company, Harvard Business Review, Vol. 69 No. 6, pp. 96-104.
40. Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.
41. O'Dell, C. and Grayson, C.J. (1998), If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice, misctextThe Free Press, New York, NY./misctext
42. Phillips, J.J. and Phillips, P.P. (2002), Retaining Your Best Employees: Nine Case Studies from the Real World of Training, American Society for Training and Development, Alexandria, VA.
43. Retna, K.S. and Ng, P.T. (2006), The challenges of adopting the learning organization philosophy in a Singapore school, International Journal of Educational Management, Vol. 20 No. 2, pp. 140-52.
44. Sauve, E. (2007), Informal knowledge transfer, T + D, Vol. 61 No. 3, pp. 22-4.
45. Senge, P.M. (1990), The leader's new work: building learning organizations, Sloan Management Review, Vol. 32 No. 1, pp. 7-23.
46. Sherry, J.F. (1995), Contemporary Marketing and Consumer Behavior: An Anthropological Sourcebook, Sage, Thousand Oaks, CA.
47. Skule, S. (2004), Learning conditions at work: a framework to understand and assess informal learning in the workplace, International Journal of Training and Development, Vol. 8 No. 1, pp. 8-17.
48. Sleezer, C.M. and Denny, D. (2004), Strategies for developing a high-skilled workforce, Performance Improvement Quarterly, Vol. 17 No. 1, pp. 41-55.
49. Sorohan, E. (1993), We do; therefore we learn, Training and Development, Vol. 4 No. 10, pp. 47-52.
50. Stake, R.E. (1995), The Art of Case Study Research, Sage, Thousand Oaks, CA.
51. Stake, R.E. (2000), Case studies, in Denzin, N.K. and Lincoln, Y.S. (Eds), Handbook of Qualitative Research, Sage, Thousand Oaks, CA.
52. Streumer, J. (2006), Work-related Learning, Springer, Dordrecht.
53. Styhre, A. (2002), The knowledge-intensive company and the economy of sharing: rethinking utility and knowledge management, Knowledge and Process Management, Vol. 9 No. 4, pp. 228-36.
54. Teece, D.J., Pisano, G. and Shuen, A. (1997), Dynamic capabilities and strategic management, Strategic Management Journal, Vol. 18 No. 7, pp. 509-33.
55. Watkins, K.E. (1995), Workplace learning: changing times, changing practices, in Franklin Spikes, W. (Ed.), Workplace Learning: New Directions in Adult and Continuing Education, Jossey-Bass, San Francisco, CA, pp. 3-16.
56. Yin, R.K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage, Thousand Oaks, CA.
57. Zack, M. (1999), Managing codified knowledge, Sloan Management Review, Vol. 40 No. 4, pp. 45-58.
58. Zollo, M. and Winter, S.G. (2002), Deliberate learning and the evolution of dynamic capabilities, Organization Science, Vol. 13 No. 3, pp. 339-51.