메뉴 건너뛰기




Volumn 16, Issue 2, 2009, Pages 210-239

Challenges facing W. Midlands ICT-oriented SMEs

Author keywords

Communication technologies; Problem solving; Small to medium sized enterprises; United Kingdom

Indexed keywords


EID: 69949086700     PISSN: 14626004     EISSN: None     Source Type: Journal    
DOI: 10.1108/14626000910956029     Document Type: Article
Times cited : (45)

References (113)
  • 2
    • 37549050568 scopus 로고    scopus 로고
    • Towards learning in SMEs: An empirical study in Iran
    • Akhavan, P. and Jafari, M. (2008), Towards learning in SMEs: an empirical study in Iran, Development and Learning in Organisations, Vol. 22 No. 1, pp. 17-19.
    • (2008) Development and Learning in Organisations , vol.22 , Issue.1 , pp. 17-19
    • Akhavan, P.1    Jafari, M.2
  • 3
    • 85015853922 scopus 로고    scopus 로고
    • Small firms and internationalisation: Learning to manage and managing to learn
    • Anderson, V. and Boocock, G. (2002), Small firms and internationalisation: learning to manage and managing to learn, Human Resource Management Journal, Vol. 12 No. 3, pp. 5-24.
    • (2002) Human Resource Management Journal , vol.12 , Issue.3 , pp. 5-24
    • Anderson, V.1    Boocock, G.2
  • 4
    • 79959282629 scopus 로고    scopus 로고
    • Sizing up the small firms; UK and Australian experience
    • Atkins, M.H. and Lowe, J.F. (1997), Sizing up the small firms; UK and Australian experience, International Small Business Journal, Vol. 15 No. 3, pp. 42-55.
    • (1997) International Small Business Journal , vol.15 , Issue.3 , pp. 42-55
    • Atkins, M.H.1    Lowe, J.F.2
  • 8
    • 9744285772 scopus 로고    scopus 로고
    • A resource-based perspective on information technology and firm performance: An empirical investigation
    • Bharadwaj, A. (2000), A resource-based perspective on information technology and firm performance: an empirical investigation, MIS Quarterly, Vol. 24 No. 1, pp. 169-96.
    • (2000) MIS Quarterly , vol.24 , Issue.1 , pp. 169-96
    • Bharadwaj, A.1
  • 9
    • 69949105843 scopus 로고    scopus 로고
    • Preparing your business for IPv6
    • Bicknell, D. (2007), Preparing your business for IPv6, Computer Weekly, pp. 26-8.
    • (2007) Computer Weekly , pp. 26-8
    • Bicknell, D.1
  • 11
    • 38549180298 scopus 로고    scopus 로고
    • Researching the role of information communication technology (ICT) in contemporary marketing practices
    • Brady, M., Fellenz, M. and Brookes, R. (2008), Researching the role of information communication technology (ICT) in contemporary marketing practices, Journal of Business & Industrial Marketing, Vol. 23 No. 2, pp. 108-14.
    • (2008) Journal of Business & Industrial Marketing , vol.23 , Issue.2 , pp. 108-14
    • Brady, M.1    Fellenz, M.2    Brookes, R.3
  • 12
    • 0346788758 scopus 로고    scopus 로고
    • Paradox lost? Firm-level evidence on the returns to information systems
    • Brynjolfsson, E. and Hitt, L. (1996), Paradox lost? Firm-level evidence on the returns to information systems, Management Science, Vol. 42 No. 4, pp. 541-58.
    • (1996) Management Science , vol.42 , Issue.4 , pp. 541-58
    • Brynjolfsson, E.1    Hitt, L.2
  • 13
    • 0002295267 scopus 로고    scopus 로고
    • Beyond computation: Information technology, organisational transformation and business performance
    • Brynjolfsson, E. and Hitt, L. (2000), Beyond computation: information technology, organisational transformation and business performance, Journal of Economic Perspective, Vol. 14 No. 4, pp. 23-48.
    • (2000) Journal of Economic Perspective , vol.14 , Issue.4 , pp. 23-48
    • Brynjolfsson, E.1    Hitt, L.2
  • 14
    • 1642413541 scopus 로고    scopus 로고
    • IT doesn't matter
    • Carr, N.G. (2003), IT doesn't matter, Harvard Business Review, Vol. 81 No. 5, pp. 41-9.
    • (2003) Harvard Business Review , vol.81 , Issue.5 , pp. 41-9
    • Carr, N.G.1
  • 15
    • 0344961780 scopus 로고    scopus 로고
    • An empirical study of the relationship of IT intensity and organisational absorptive capacity on CRM performance
    • Chen, J. and Ching, R. (2004), An empirical study of the relationship of IT intensity and organisational absorptive capacity on CRM performance, Journal of Global Information Management, Vol. 12 No. 1, pp. 1-17.
    • (2004) Journal of Global Information Management , vol.12 , Issue.1 , pp. 1-17
    • Chen, J.1    Ching, R.2
  • 16
    • 69949086448 scopus 로고    scopus 로고
    • Retailers lead rise in IT spending growth
    • 5 June
    • Clark, L. (2007), Retailers lead rise in IT spending growth, Computer Weekly, 5 June.
    • (2007) Computer Weekly
    • Clark, L.1
  • 17
    • 0034341806 scopus 로고    scopus 로고
    • Developing intraoganizational electronic commerce strategy: An ethnographyc study
    • Corbitt, B.J. (2000), Developing intraoganizational electronic commerce strategy: an ethnographyc study, Journal of Information Technology, Vol. 15 No. 2, pp. 119-30.
    • (2000) Journal of Information Technology , vol.15 , Issue.2 , pp. 119-30
    • Corbitt, B.J.1
  • 19
    • 84867930493 scopus 로고    scopus 로고
    • IT alignment and firm performance in small manufacturing firms
    • Cragg, P., King, M. and Hussin, H. (2002), IT alignment and firm performance in small manufacturing firms, The Journal of Strategic Information Systems, Vol. 11 No. 2, pp. 109-32.
    • (2002) The Journal of Strategic Information Systems , vol.11 , Issue.2 , pp. 109-32
    • Cragg, P.1    King, M.2    Hussin, H.3
  • 20
    • 2442438757 scopus 로고    scopus 로고
    • Buyer-seller relationships and information sources in an e-commerce world
    • Deeter-Schmelz, D. and Kennedy, K. (2004), Buyer-seller relationships and information sources in an e-commerce world, Journal of Business & Industrial Marketing, Vol. 19 No. 3, pp. 188-96.
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.3 , pp. 188-96
    • Deeter-Schmelz, D.1    Kennedy, K.2
  • 22
    • 0032135881 scopus 로고    scopus 로고
    • Barriers to successful implementation of database marketing: A cross-industry study
    • Desai, C., Wright, G. and Fletcher, K. (1998), Barriers to successful implementation of database marketing: a cross-industry study, International Journal of Information Management, Vol. 18 No. 4, pp. 265-76.
    • (1998) International Journal of Information Management , vol.18 , Issue.4 , pp. 265-76
    • Desai, C.1    Wright, G.2    Fletcher, K.3
  • 24
    • 0004005022 scopus 로고
    • Management Strategies for Information Technology
    • Prentice-Hall, Englewood Cliffs, NJ
    • Earl, M.J. (1989), Management Strategies for Information Technology, Prentice-Hall, Englewood Cliffs, NJ.
    • (1989)
    • Earl, M.J.1
  • 26
    • 0002706332 scopus 로고    scopus 로고
    • Making business sense of the e-opportunity
    • Feeny, D. (2001), Making business sense of the e-opportunity, Management Review, Vol. 42 No. 2, pp. 41-56.
    • (2001) Management Review , vol.42 , Issue.2 , pp. 41-56
    • Feeny, D.1
  • 27
    • 0011734438 scopus 로고    scopus 로고
    • The diffusion and assimilation of information technology innovations
    • in Zmud, R.W. (Ed.), Pinnaflex Educational Resources, Cincinnati, OH
    • Finchman, R.G. (2000), The diffusion and assimilation of information technology innovations, in Zmud, R.W. (Ed.), Framing the Domain of ICT Management, Pinnaflex Educational Resources, Cincinnati, OH, pp. 105-27.
    • (2000) Framing the Domain of ICT Management , pp. 105-27
    • Finchman, R.G.1
  • 28
    • 0036013212 scopus 로고    scopus 로고
    • Narratives of success and failure in systems development
    • Fincham, R. (2002), Narratives of success and failure in systems development, British Journal of Management, Vol. 13 No. 1, pp. 1-14.
    • (2002) British Journal of Management , vol.13 , Issue.1 , pp. 1-14
    • Fincham, R.1
  • 29
    • 33750695696 scopus 로고    scopus 로고
    • International case studies: To what extent is ICT infused into the operations of SMEs?
    • Fink, D. and Disterer, G. (2006), International case studies: to what extent is ICT infused into the operations of SMEs?, Journal of Enterprise Information Management, Vol. 19 No. 6, pp. 608-24.
    • (2006) Journal of Enterprise Information Management , vol.19 , Issue.6 , pp. 608-24
    • Fink, D.1    Disterer, G.2
  • 30
    • 0032329951 scopus 로고    scopus 로고
    • Evaluating information systems projects: A multidimensional approach
    • Fitzgerald, G. (1998), Evaluating information systems projects: a multidimensional approach, Journal of Information Technology, Vol. 13, pp. 15-27.
    • (1998) Journal of Information Technology , vol.13 , pp. 15-27
    • Fitzgerald, G.1
  • 31
    • 38549144529 scopus 로고    scopus 로고
    • Personal selling as knowledge-based activity: Communities of practice in the sales force
    • Geiger, S. and Turley, D. (2005), Personal selling as knowledge-based activity: communities of practice in the sales force, Irish Journal of Management, Vol. 26 No. 1, pp. 61-71.
    • (2005) Irish Journal of Management , vol.26 , Issue.1 , pp. 61-71
    • Geiger, S.1    Turley, D.2
  • 32
    • 27144525784 scopus 로고    scopus 로고
    • ICT-enabled business change: An approach to understanding and managing risk
    • Gibson, C.F. (2003), ICT-enabled business change: an approach to understanding and managing risk, MIS Quarterly Executive, Vol. 2 No. 2, pp. 104-15.
    • (2003) MIS Quarterly Executive , vol.2 , Issue.2 , pp. 104-15
    • Gibson, C.F.1
  • 33
    • 0003955216 scopus 로고
    • Information Systems: A Management Approach
    • The Dryden Press, Hinsdale, IL
    • Gordon, S.R. and Gordon, J.R. (1995), Information Systems: A Management Approach, The Dryden Press, Hinsdale, IL.
    • (1995)
    • Gordon, S.R.1    Gordon, J.R.2
  • 34
    • 4544289614 scopus 로고    scopus 로고
    • Electronic commerce adoption: An empirical study of small and medium US business
    • Grandon, E. and Pearson, J.M. (2004), Electronic commerce adoption: an empirical study of small and medium US business, Information and Management, Vol. 42 No. 1, pp. 197-216.
    • (2004) Information and Management , vol.42 , Issue.1 , pp. 197-216
    • Grandon, E.1    Pearson, J.M.2
  • 35
    • 0002587538 scopus 로고    scopus 로고
    • Improving productivity an quality in small and medium enterprises: Cases and analysis
    • Gunasekaran, A., Okko, P., Martikainen, T. and Yli-Olli, P. (1996), Improving productivity an quality in small and medium enterprises: cases and analysis, International Small Business Journal, Vol. 15 No. 1, pp. 59-72.
    • (1996) International Small Business Journal , vol.15 , Issue.1 , pp. 59-72
    • Gunasekaran, A.1    Okko, P.2    Martikainen, T.3    Yli-Olli, P.4
  • 36
    • 3943084751 scopus 로고    scopus 로고
    • The effect of website and e-commerce adoption on the relationship between SMEs and their export intermediaries
    • Haughton, K.A. and Winklhofer, H. (2004), The effect of website and e-commerce adoption on the relationship between SMEs and their export intermediaries, International Small Business Journal, Vol. 22 No. 4, pp. 369-88.
    • (2004) International Small Business Journal , vol.22 , Issue.4 , pp. 369-88
    • Haughton, K.A.1    Winklhofer, H.2
  • 37
    • 19744370526 scopus 로고    scopus 로고
    • Factors that inhibit economic development in the information and communication technology industry at the regional level
    • Henson, J. (2005), Factors that inhibit economic development in the information and communication technology industry at the regional level, Management Decision, Vol. 43 No. 3, pp. 317-30.
    • (2005) Management Decision , vol.43 , Issue.3 , pp. 317-30
    • Henson, J.1
  • 41
    • 0036778733 scopus 로고    scopus 로고
    • Information systems evaluation: Navigating through the problem domain
    • Irani, Z. (2002), Information systems evaluation: navigating through the problem domain, Information and Management, Vol. 40 No. 1, pp. 11-24.
    • (2002) Information and Management , vol.40 , Issue.1 , pp. 11-24
    • Irani, Z.1
  • 44
    • 84986104544 scopus 로고    scopus 로고
    • Encouraging SME participation in training: Iedentifying practical approaches
    • Johnston, K. and Loader, K. (2003), Encouraging SME participation in training: iedentifying practical approaches, Journal of European Industrial Training, Vol. 27 No. 6, pp. 273-80.
    • (2003) Journal of European Industrial Training , vol.27 , Issue.6 , pp. 273-80
    • Johnston, K.1    Loader, K.2
  • 45
    • 0002060059 scopus 로고
    • Factors of new technology adoption in the retail sector
    • Julien, P.A. and Raymond, L. (1994), Factors of new technology adoption in the retail sector, Entrepreneurship Theory and Practice, Vol. 18 No. 4, pp. 79-90.
    • (1994) Entrepreneurship Theory and Practice , vol.18 , Issue.4 , pp. 79-90
    • Julien, P.A.1    Raymond, L.2
  • 46
    • 0037753376 scopus 로고    scopus 로고
    • Supporting the e-business readiness of small and medium-sized enterprises: Approaches and metrics
    • Jutla, D., Bodorik, P. and Dhaliwal, J. (2002), Supporting the e-business readiness of small and medium-sized enterprises: approaches and metrics, Internet Research: Electronic Networking Applications and Policy, Vol. 12 No. 2, pp. 139-64.
    • (2002) Internet Research: Electronic Networking Applications and Policy , vol.12 , Issue.2 , pp. 139-64
    • Jutla, D.1    Bodorik, P.2    Dhaliwal, J.3
  • 47
    • 69949098053 scopus 로고    scopus 로고
    • How Tesco shops for value from ICT
    • 17 April
    • Kamath, J.P. (2007a), How Tesco shops for value from ICT, Computer Weekly, 17 April, pp. 18-20.
    • (2007) Computer Weekly , pp. 18-20
    • Kamath, J.P.1
  • 48
    • 69949088032 scopus 로고    scopus 로고
    • Wireless use slowed by lack of metrics
    • 24 April
    • Kamath, J.P. (2007b), Wireless use slowed by lack of metrics, Computer Weekly, 24 April, p. 10.
    • (2007) Computer Weekly , pp. 10
    • Kamath, J.P.1
  • 49
    • 27844541238 scopus 로고    scopus 로고
    • An analysis of the factors affecting the adoption of electronic commerce by SMEs
    • Kaynak, E., Tatoglu, E. and Kula, V. (2005), An analysis of the factors affecting the adoption of electronic commerce by SMEs, International Marketing Review, Vol. 22 No. 6, pp. 623-40.
    • (2005) International Marketing Review , vol.22 , Issue.6 , pp. 623-40
    • Kaynak, E.1    Tatoglu, E.2    Kula, V.3
  • 50
    • 24144492457 scopus 로고    scopus 로고
    • Realising the business value of information technology investment: An organisational approach
    • Kohli, R. and Devaraj, S. (2004), Realising the business value of information technology investment: an organisational approach, MIS Quarterly Executive, Vol. 3 No. 1, pp. 53-68.
    • (2004) MIS Quarterly Executive , vol.3 , Issue.1 , pp. 53-68
    • Kohli, R.1    Devaraj, S.2
  • 51
    • 38149120553 scopus 로고    scopus 로고
    • Technology readiness, internet, self-efficacy and computing experience of professional accounting students
    • Lai, M. (2008), Technology readiness, internet, self-efficacy and computing experience of professional accounting students, Campus-wide Information Systems, Vol. 25 No. 1, pp. 18-29.
    • (2008) Campus-wide Information Systems , vol.25 , Issue.1 , pp. 18-29
    • Lai, M.1
  • 52
    • 0000255376 scopus 로고    scopus 로고
    • Internet-based financial EDI: Towards a theory of its organisational adoption
    • Lee, M.K.O. (1998), Internet-based financial EDI: towards a theory of its organisational adoption, Computer Networks and ISDN Systems, Vol. 30 Nos 16-18, pp. 1579-88.
    • (1998) Computer Networks and ISDN Systems , vol.30 , Issue.16-18 , pp. 1579-88
    • Lee, M.K.O.1
  • 53
    • 26444562324 scopus 로고    scopus 로고
    • Exploring B-to-B e-commerce adoption trajectories in manufacturing SMEs
    • Lefebvre, L., Lefebvre, E., Elia, E. and Boek, H. (2005), Exploring B-to-B e-commerce adoption trajectories in manufacturing SMEs, Technovation, Vol. 25 No. 12, pp. 1443-56.
    • (2005) Technovation , vol.25 , Issue.12 , pp. 1443-56
    • Lefebvre, L.1    Lefebvre, E.2    Elia, E.3    Boek, H.4
  • 55
    • 0012137876 scopus 로고
    • Marketing information systems in US companies: A longitudinal analysis
    • Li, E. (1995), Marketing information systems in US companies: a longitudinal analysis, Information and Management, Vol. 28 No. 1, pp. 13-31.
    • (1995) Information and Management , vol.28 , Issue.1 , pp. 13-31
    • Li, E.1
  • 57
    • 38349189714 scopus 로고    scopus 로고
    • The effect of generalised competition and strategy on the business value of information and communication technologies
    • Loukis, E. and Sapounas, I. (2008), The effect of generalised competition and strategy on the business value of information and communication technologies, Journal of Enterprise Information Management, Vol. 21 No. 1, pp. 24-38.
    • (2008) Journal of Enterprise Information Management , vol.21 , Issue.1 , pp. 24-38
    • Loukis, E.1    Sapounas, I.2
  • 58
    • 33750895902 scopus 로고    scopus 로고
    • Mastering the three worlds of information technology
    • McAfee, A. (2006), Mastering the three worlds of information technology, Harvard Business Review, Vol. 84 No. 11, pp. 141-9.
    • (2006) Harvard Business Review , vol.84 , Issue.11 , pp. 141-9
    • McAfee, A.1
  • 59
    • 84986091919 scopus 로고    scopus 로고
    • Evaluating graduate skills in SMEs: The value chain impact
    • McLarty, R. (2000), Evaluating graduate skills in SMEs: the value chain impact, Journal of Management Development, Vol. 19 No. 7, pp. 615-28.
    • (2000) Journal of Management Development , vol.19 , Issue.7 , pp. 615-28
    • McLarty, R.1
  • 60
    • 33847248433 scopus 로고    scopus 로고
    • The adoption of e-business and knowledge management in SMEs
    • Maguire, S., Koh, S. and Magrys, A. (2007), The adoption of e-business and knowledge management in SMEs, Benchmarking: An International Journal, Vol. 14 No. 1, pp. 37-58.
    • (2007) Benchmarking: An International Journal , vol.14 , Issue.1 , pp. 37-58
    • Maguire, S.1    Koh, S.2    Magrys, A.3
  • 61
    • 3843050131 scopus 로고    scopus 로고
    • 'Blanket' approaches to promoting ICT in small firms: Some lessons from the DTI ladder adoption model in the UK
    • Martin, L. and Matlay, H. (2001), 'Blanket' approaches to promoting ICT in small firms: some lessons from the DTI ladder adoption model in the UK, Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 5, pp. 399-410.
    • (2001) Internet Research: Electronic Networking Applications and Policy , vol.11 , Issue.5 , pp. 399-410
    • Martin, L.1    Matlay, H.2
  • 64
    • 69949111492 scopus 로고    scopus 로고
    • Gartner, available at:, (accessed May 2007)
    • Net Impact (2004), Develop a strategy: four steps to strategic outsourcing, Gartner, available at: http://gartner.com/pages/section.php.id.2215.s.8.jsp (accessed May 2007).
    • (2004) Develop a Strategy: Four Steps to Strategic Outsourcing
  • 65
    • 18844382961 scopus 로고    scopus 로고
    • Testing the homogeneity of SMEs, the impact of size on managerial and organisational processes
    • O'Regan, N. and Ghobadian, A. (2004), Testing the homogeneity of SMEs, the impact of size on managerial and organisational processes, European Business Review, Vol. 16 No. 1, pp. 64-77.
    • (2004) European Business Review , vol.16 , Issue.1 , pp. 64-77
    • O'Regan, N.1    Ghobadian, A.2
  • 68
    • 0041490724 scopus 로고
    • Peppard, J. (Ed.), Pitman, Boston, MA
    • Peppard, J. (Ed.) (1993), IT Strategy for Business, Pitman, Boston, MA.
    • (1993) IT Strategy for Business
  • 69
    • 2942715360 scopus 로고    scopus 로고
    • Beyond strategic information systems: Toward an IS capability
    • Peppard, J. and Ward, J. (2004), Beyond strategic information systems: toward an IS capability, Strategic Information Systems, Vol. 13 No. 2, pp. 167-94.
    • (2004) Strategic Information Systems , vol.13 , Issue.2 , pp. 167-94
    • Peppard, J.1    Ward, J.2
  • 70
    • 0037902342 scopus 로고    scopus 로고
    • The relationship between business adoption and strategy in business-to-business markets, the case of e-commerce
    • Pires, G.D. and Aisbett, J. (2003), The relationship between business adoption and strategy in business-to-business markets, the case of e-commerce, Industrial Marketing Management, Vol. 32 No. 4, pp. 291-300.
    • (2003) Industrial Marketing Management , vol.32 , Issue.4 , pp. 291-300
    • Pires, G.D.1    Aisbett, J.2
  • 71
    • 20744433445 scopus 로고    scopus 로고
    • The changing face of information systems issues in small firms
    • Pollard, C.E. and Hayne, S.C. (1998), The changing face of information systems issues in small firms, International Small Business Journal, Vol. 63 No. 16, pp. 71-87.
    • (1998) International Small Business Journal , vol.63 , Issue.16 , pp. 71-87
    • Pollard, C.E.1    Hayne, S.C.2
  • 72
    • 69949102716 scopus 로고    scopus 로고
    • Promoting workplace learning ICT: Modes and models for organisational change
    • Proceedings of the European Conference on Educational Research, Edinburgh
    • Pye, J. (2000), Promoting workplace learning ICT: modes and models for organisational change, Proceedings of the European Conference on Educational Research, Edinburgh.
    • (2000)
    • Pye, J.1
  • 73
    • 69949101894 scopus 로고    scopus 로고
    • WestFocus ICT Network, Uxbridge, report for WestFocus ICT Network
    • Rae, A. (2006), Abandoned Heroes, ICT Adoption Use in SMEs, WestFocus ICT Network, Uxbridge, report for WestFocus ICT Network.
    • (2006) Abandoned Heroes, ICT Adoption Use in SMEs
    • Rae, A.1
  • 74
    • 0348198469 scopus 로고    scopus 로고
    • Technology investment and business performance
    • Rai, A., Patnayakuni, R. and Patnaykuni, N. (1997), Technology investment and business performance, Communications of ACM, Vol. 40 No. 7, pp. 89-97.
    • (1997) Communications of ACM , vol.40 , Issue.7 , pp. 89-97
    • Rai, A.1    Patnayakuni, R.2    Patnaykuni, N.3
  • 76
    • 34547141575 scopus 로고    scopus 로고
    • E-commerce technology adoption framework by new zealand small to medium enterprises
    • available at:, (accessed 20 March 2007)
    • Rashid, M.A. and Al-Qirim, N.A. (2001), E-commerce technology adoption framework by new zealand small to medium enterprises, Research Letters in the Information and Mathematical Sciences, Vol. 2 No. 1, pp. 63-70, available at: www.massey.ac.nz/wwiims/~rlims (accessed 20 March 2007).
    • (2001) Research Letters in the Information and Mathematical Sciences , vol.2 , Issue.1 , pp. 63-70
    • Rashid, M.A.1    Al-Qirim, N.A.2
  • 78
    • 33745250091 scopus 로고    scopus 로고
    • ICT adoption by SMEs: Implications for relationships and management
    • Ritchie, B. and Brindley, C. (2005), ICT adoption by SMEs: implications for relationships and management, New Technology, Work and Employment, Vol. 20 No. 3, pp. 205-17.
    • (2005) New Technology, Work and Employment , vol.20 , Issue.3 , pp. 205-17
    • Ritchie, B.1    Brindley, C.2
  • 82
    • 0242575351 scopus 로고    scopus 로고
    • Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms
    • Sambamurthy, V., Baradwaj, A. and Grover, V. (2003), Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms, MIS Quarterly, Vol. 27 No. 2, pp. 237-63.
    • (2003) MIS Quarterly , vol.27 , Issue.2 , pp. 237-63
    • Sambamurthy, V.1    Baradwaj, A.2    Grover, V.3
  • 83
    • 69949097251 scopus 로고    scopus 로고
    • ICT spends too much on maintenance
    • May
    • Savvas, A. (2007), ICT spends too much on maintenance, Computer Weekly, May, p. 12.
    • (2007) Computer Weekly , pp. 12
    • Savvas, A.1
  • 84
    • 0036021511 scopus 로고    scopus 로고
    • The hidden minefields in the adoption of sales force automation technologies
    • Speier, C. and Venkatesh, V. (2002), The hidden minefields in the adoption of sales force automation technologies, Journal of Marketing, Vol. 66 No. 3, pp. 98-111.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 86
    • 18844453798 scopus 로고    scopus 로고
    • Understanding the implications of ICT adoption: Insights from SMEs
    • Shiels, H., McIvor, R. and O'Reilly, D. (2003), Understanding the implications of ICT adoption: insights from SMEs, Logistics Information Management, Vol. 16 No. 5, pp. 312-26.
    • (2003) Logistics Information Management , vol.16 , Issue.5 , pp. 312-26
    • Shiels, H.1    McIvor, R.2    O'Reilly, D.3
  • 87
    • 69949098910 scopus 로고    scopus 로고
    • Illuminas, Warton School of Business and Cisco Systems, Philadelphia, PA
    • Shutter, J. (2006), Net Impact Canada Small and Medium Enterprises, Illuminas, Warton School of Business and Cisco Systems, Philadelphia, PA.
    • (2006) Net Impact Canada Small and Medium Enterprises
    • Shutter, J.1
  • 88
    • 84992988776 scopus 로고
    • Market orientation and the learning organisation
    • Slatter, S.F. and Narver, J.C. (1995), Market orientation and the learning organisation, Journal of Marketing, Vol. 59 No. 3, pp. 63-74.
    • (1995) Journal of Marketing , vol.59 , Issue.3 , pp. 63-74
    • Slatter, S.F.1    Narver, J.C.2
  • 90
    • 0002545928 scopus 로고
    • Books Review: We'd better watch out
    • Solow, R. (1987), Books Review: We'd better watch out, New York Times, Vol. 12, p. 36.
    • (1987) New York Times , vol.12 , pp. 36
    • Solow, R.1
  • 94
    • 0347349513 scopus 로고    scopus 로고
    • E-commerce capable: Competitive advantage for countries in the new world e-economy
    • Sprano, E. and Zakak, A. (2000), E-commerce capable: competitive advantage for countries in the new world e-economy, Competitiveness Review, Vol. 10 No. 2, pp. 114-22.
    • (2000) Competitiveness Review , vol.10 , Issue.2 , pp. 114-22
    • Sprano, E.1    Zakak, A.2
  • 95
    • 0002252744 scopus 로고
    • Management productivity as an ICT measure
    • in Berger, P., Kobielus, J.G. and Sutherland, D. (Eds), ICIT Press, Washington, DC
    • Strassman, P.A. (1988), Management productivity as an ICT measure, in Berger, P., Kobielus, J.G. and Sutherland, D. (Eds), Measuring Business Value Information Technologies, ICIT Press, Washington, DC, pp. 17-55.
    • (1988) Measuring Business Value Information Technologies , pp. 17-55
    • Strassman, P.A.1
  • 96
    • 69949104340 scopus 로고    scopus 로고
    • Strategic Direction, available at, (accessed May 2007)
    • Strategic Direction (2005), Innovation frustration, lacking management and metrics, Vol. 21 No. 11, pp. 36-7, available at: www.emeraldinsight.com/Insight/ (accessed May 2007).
    • (2005) Innovation Frustration, Lacking Management and Metrics , vol.21 , Issue.11 , pp. 36-7
  • 98
    • 69949096437 scopus 로고    scopus 로고
    • Employers struck by shortage of.net skills
    • 4 September
    • Thompson, R. (2007), Employers struck by shortage of.net skills, ComputerWeekly, 4 September.
    • (2007) ComputerWeekly
    • Thompson, R.1
  • 103
    • 9744223613 scopus 로고    scopus 로고
    • Review: The resource-based view and information systems research: Review, extension, and suggestions for future research
    • Wade, M. and Hulland, J. (2004), Review: the resource-based view and information systems research: review, extension, and suggestions for future research, MIS Quarterly, Vol. 28 No. 1, pp. 107-42.
    • (2004) MIS Quarterly , vol.28 , Issue.1 , pp. 107-42
    • Wade, M.1    Hulland, J.2
  • 105
    • 22444452960 scopus 로고    scopus 로고
    • Attitudes to self-assessment and quality awards: A study of small and medium-sized companies
    • Wilkes, N. and Dale, B.G. (1998), Attitudes to self-assessment and quality awards: a study of small and medium-sized companies, Total Quality Management, Vol. 9 No. 8, pp. 731-9.
    • (1998) Total Quality Management , vol.9 , Issue.8 , pp. 731-9
    • Wilkes, N.1    Dale, B.G.2
  • 107
    • 33846090825 scopus 로고    scopus 로고
    • A change management approach to evaluating ICT investment initiatives
    • Williams, M.D. and Williams, J. (2007), A change management approach to evaluating ICT investment initiatives, Journal of Enterprise Information Management, Vol. 20 No. 1, pp. 32-50.
    • (2007) Journal of Enterprise Information Management , vol.20 , Issue.1 , pp. 32-50
    • Williams, M.D.1    Williams, J.2
  • 108
    • 33847261477 scopus 로고    scopus 로고
    • Business platforms for the 21st century
    • Venkatraman, N. and Henderson, D.J. (1999), Business platforms for the 21st century, Financial Times, Vol. 29, pp. 12-14.
    • (1999) Financial Times , vol.29 , pp. 12-14
    • Venkatraman, N.1    Henderson, D.J.2
  • 109
    • 35748939708 scopus 로고    scopus 로고
    • Adoption of information and communication technology
    • Yang, K.H., Lee, S.M. and Lee, S. (2007), Adoption of information and communication technology, Industrial Management & Data Systems, Vol. 107 No. 9, pp. 1257-75.
    • (2007) Industrial Management & Data Systems , vol.107 , Issue.9 , pp. 1257-75
    • Yang, K.H.1    Lee, S.M.2    Lee, S.3
  • 110
    • 69949101329 scopus 로고    scopus 로고
    • UK ICT firms make fewer profit warnings
    • available at, (accessed May 2007)
    • ComputerWire (2002), UK ICT firms make fewer profit warnings, available at: www.theregister.co.uk/2003/02/07/uk_it_firms_make_fewer/ (accessed May 2007).
    • (2002) ComputerWire
  • 111
    • 69949110462 scopus 로고    scopus 로고
    • ROI faulty as measurement of ICT success - Survey
    • available at, (accessed May 2007)
    • ComputerWire (2002), ROI faulty as measurement of ICT success - survey, available at: www.theregister.co.uk/2003/02/07/uk_it_firms_make_fewer/ (accessed May 2007).
    • (2002) ComputerWire
  • 112
    • 84946118540 scopus 로고    scopus 로고
    • SOa gathers pace in the enterprise
    • 26 September
    • Clark, L. (2006), SOa gathers pace in the enterprise, Computer Weekly, p. 14, 26 September.
    • (2006) Computer Weekly , pp. 14
    • Clark, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.