Using Six Sigma DMAIC to design a high-quality summer lodge operation

Journal of Retail and Leisure Property

Volumn 8, Issue 3, 2009, Pages 173-191

  Kumar, Sameer ^a   Phillips, Angelena ^a   Rupp, Julia ^a  

^a UNIVERSITY OF ST THOMAS   (United States)

Author keywords

Customer service; Hotel industry; Service blueprint; Service guarantees; Servqual survey; Six Sigma DMAIC cycle

Indexed keywords

EID: 68649096900     PISSN: 14791110     EISSN: 17502098     Source Type: Journal    
DOI: 10.1057/rlp.2009.8     Document Type: Article

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