A note on service design methodology

Proceedings of the ASME Design Engineering Technical Conference

Volumn 3, Issue , 2004, Pages 251-259

  Tomiyama, Tetsuo ^a   Shimomura, Yoshiki ^b   Watanabe, Kentaro ^b  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b UNIVERSITY OF TOKYO   (Japan)

Author keywords

Design methodology; Service; Service design; Service engineering

Indexed keywords

CONCURRENT ENGINEERING; COSTS; ECONOMIC AND SOCIAL EFFECTS; ELECTRONIC EQUIPMENT; FUNCTIONS; ITERATIVE METHODS; MATHEMATICAL MODELS; OPTIMIZATION; PRODUCT DESIGN;

DESIGN METHODOLOGY; SERVICE DESIGN; SERVICE ENGINEERING; SERVICES; ECONOMIC PERFORMANCE; PRODUCT DESIGN METHODOLOGY; PRODUCT-SERVICE SYSTEMS; SERVICE; SERVICE ENVIRONMENT; SERVICE PROVIDER; SERVICE QUALITY; SERVICES DESIGNS; SERVICES ENGINEERING;

PRODUCT DESIGN; QUALITY OF SERVICE;

EID: 14044249592     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1115/detc2004-57393     Document Type: Conference Paper

References (17)

1. Tomiyama, T., 1997, "A Manufacturing Paradigm Toward the 21st Century," Integrated Computer Aided Engineering, 4, pp. 159-178.
2. Shostack, G.L., 1981, "How to Design a Service," Marketing of Services, J.H. Donnelly and W.R. George, eds., American Marketing Association, 1981.
3. Hollins, G. and B. Hollins, 1991, Total Design: Managing the Design Process in the Service Sector, Pitman Publishing.
4. Ramaswamy, R., 1996, Design and Management of Service Processes: Keeping Customers for Life, Addison-Wesley.
5. Tomiyama, T., 2000, "Knowledge Intensive Engineering towards Sustainable Products with High Knowledge and Service Contents," in TMCE 2000, Third International Symposium on Tools and Methods of Competitive Engineering, I. Horváth, A.J. Medland, and J.S.M. Vergeest eds., Delft University Press, Delft, the Netherlands, pp. 55-67.
6. Tomiyama, T., 2001, "Service Engineering to Intensify Service Contents in Product Life Cycles," in Proceedings of the Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing (EcoDesign 2001), IEEE Computer Society Order Number PR001266, IEEE Computer Society, pp. 613-618.
7. Shimomura, Y., Watanabe, K., Arai, T., Sakao, T., and Tomiyama, T., 2003, "A Proposal for Service Modeling," in Proceeding of the Third International Symposium on Environmentally Conscious Design and Inverse Manufacturing (Eco Design 2003), IEEE Computer Society, ISBN 0-7695-2048-0, (CD-ROM), pp. 75-80.
8. Pahl G. and Beits, W., 1996, Engineering Design -A Systematic Approach, Second Edition, (translated by K. Wallace, L. Blessing, and F. Baruert), Springer, London.
9. V. Hubka and W. E. Eder, Theory of Technical Systems - A Total Concept Theory for Engineering Design, Springer, Berlin, (1988).
10. Oksana, M., 2000, Product Service Systems - Final Report, The International Institute of Industrial Environmental Economics, Lund University, Sweden.
11. Brezet, J.C., Bijma, A.S., Ehrenfeld, J., and Silvester, S., 2001, The Design of Eco-Efficient Services: Method, Tools And Review of the Case Study Based 'Designing Eco-Efficient Services' Project, Design for Sustainability Program, Delft University of Technology, Delft, The Netherlands.
12. Andrade, R., 2001, "On the Design of Services," in WDK 28, Proceedings of the 13th International Conference on Engineering Design in Glasgow 2001, Book 2, Design Management - Processes and Information Issues, Culley, S., Duffy, A., McMahon, C., and Wallace, K., eds., Professional Engineering Publishing, Bury St. Edmunds and London, pp. 299-304.
13. Low, M.K. and Williams, D.J., 1999, "Linking Eco-Design Developments to Market Drivers and Societal Needs, A Framework for Innovation," in the Proceeding of the 6th CIRP International Seminar on Life Cycle Engineering, J. Jeswiet, T.N. Moore, and P.H. Ooshuizen, eds., Department of Mechanical Engineering, Queen's University, Kingston, Ontario, Canada, pp. 180-189.
14. Stevels, A. 2000, "Five Ways to Make Money While Being Green," in the Proceeding of the 7th CIRP International Seminar on Life Cycle Engineering, F. Kimura, ed., The University of Tokyo, Tokyo, pp. 23-29.
15. Brännström, O., Elström, B.-O., and Thompson, G., 2001, "Functional Products Create New Demands on Product Development Organization," in WDK 28, Proceedings of the 13th International Conference on Engineering Design in Glasgow 2001, Book 2, Design Management - Processes and Information Issues, S. Culley, A. Duffy, C. McMahon, and K. Wallace, eds., Professional Engineering Publishing, pp. 305-312.
16. Seliger, G., Basdere, B., Schumann, S., and Wapler, M., 2000, "Technological Conditions for Selling Use instead of Selling Products," in the Proceeding of the 7th CIRP International Seminar on Life Cycle Engineering, F. Kimura, ed., The University of Tokyo, Tokyo, 2000, pp. 17-22.
17. Lindahl, M. and Ölundh, G., 2001, "The Meaning of Functional Sales," in Proceedings of the 8th CIRP International Seminar on Life Cycle Engineering - Life Cycle Engineering: Challenges and Opportunities, A.J. de Ron, ed., Scientific-Technical Union of Mechanical Engineering of Bulgaria, pp. 211-220