A quality-oriented framework with QoS management using Bluetooth as a case

Quality and Quantity

Volumn 43, Issue 4, 2009, Pages 645-652

  Ma, Hwa Chun ^a   Chen, Yen Wen ^b  

^a CHINA UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Bluetooth; Satisfaction; Service feature interaction; Service quality; Service recovery; Trust

Indexed keywords

EID: 67650578481     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-007-9139-6     Document Type: Article

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