Should i stay or should i go? Motivation to work in foodservice

Journal of Foodservice Business Research

Volumn 11, Issue 3, 2008, Pages 286-294

  Wildes, Vivienne J ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Attraction and retention of employees; Foodservice workers; Motivation to work in hospitality

Indexed keywords

EID: 67650092032     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378020802316794     Document Type: Article

References (23)

1. Adams, J. S. (1963). Toward an understanding of inequity. Journal of Abnormal and Social Psychology, 67, 422-436.
2. Berry, L. L. (1983). Relationship marketing, In L. L. Berry et al (Eds.), Emerging Perspectives on Services Marketing. Chicago: American Marketing Association, pp. 25-28.
3. Boles, J. S., Ross, L. E. & Johnson, J. T. (1995). Reducing employee turnover through the use of pre-employment application demographics. Hospitality Research Journal, 19(2), 19-30.
4. Buckingham, M., & Coffman, C. (1999, June). How great managers develop top people. Workforce, 78(6), 102-104.
5. Collins, G. (1999, July 30). Waiters, in demand, now make demands. The New York Times, p. A17.
6. Ebbin, R. (2004, October). Turnover Rates Up. Restaurants USA, 8, 1. Retrieved [Month] [Date], [Year], from http://www.nra.org.
7. Gronroos, C. (1990). Relationship approach to marketing in service contexts: The marketing and organizational behavior interface. Journal of Business Research, 20, 3-11.
8. Heider, F. (1958). The psychology of interpersonal relations. New York: Wiley.
9. Karpovich, T. (2002, May 13). Jobs Rated Almanac ranks 250 jobs on 6 variables. Baltimore Daily Record. Retrieved [Month] [Date], [Year], from http://findarticles.com/p/articles/ mi-qn4183/is-20020513/ai-n10050540/pg-3
10. Kelley, Harold H. (1971). Causal schemata and the attribution process. In -, (Ed.), Attribution: Perceiving the Causes of Behavior (pp. --). Morristown, NJ: General Learning Press.
11. Kotter, J., and Heskett, J. (1992, June 6). The Caring Company. Economist, 75.
12. Latour, S. A., & Peat, N. C. (1979). Conceptual and methodological issues in consumer satisfaction research. In William L. Wilkie, (Ed.). Advances in Consumer Research (pp. 431-437). Ann Arbor, MI: Association for Consumer Research.
13. MacHatton, M. T., Van Dyke, T., & Steiner, R. (1997). Selection and retention of managers in the US restaurant sector. International Journal of Contemporary Hospitality Management, 9(4), 155-160.
14. McCabe, R., Nowak, M., & Mullen, S. (2005). Nursing Careers: What Motivated Nurses to Choose their Profession? Australian Bulletin of Labour 31(4), 384-406.
15. Milman, A. (2002). Hourly employee retention in the attraction industry: Research from small and medium-sized facilities in Orlando, Florida. Journal of Leisure Property, 2(1), 40-51.
16. National Restaurant Association (2007). National Restaurant Association 2007 Restaurant Industry Forecast. Retrieved [Month] [Date], [Year], from http://www.nra.org.
17. Pizam, A., & Taylor, E. (1999). Absenteeism and turnover in the hospitality industry. In D. Lee-Ross (Ed.) HRM in Tourism and Hospitality (pp. - ). London, Cassell.
18. Shamir, B. (1991). Meaning, Self and Motivation in Organizations. Organization Studies, 12(3), 405-425.
19. Susskind, A., Kacmar, M., & Borchgrevink, C. (2007). How organizational standards and coworker support improve restaurant service. Cornell Hotel and Restaurant Administration Quarterly, 48(4), 370-379, 357.
20. Vroom, V. H. (1964). Work and motivation. New York: Wiley.
21. Webster, C. (1991). Influences upon consumer expectations of services. The Journal of Services Marketing, 5, 5-17.
22. Wildes, V., & Parks, S. C. (2005). Internal service quality: Marketing models can help to reduce employee turnover. International Journal of Hospitality & Tourism Administration, 6(2), 1-27.
23. Wildes, V. J. (2000). Relationships among occupational stereotypes of restaurant servers, internal service quality, and behavioral intent. Ph.D. dissertation, The Pennsylvania State University.