-
1
-
-
18844436182
-
Relationship quality, relationship marketing, and client perceptions of the levels of service quality of charitable organisations
-
Bennette, R., & Barkensjo, A. (2005). Relationship quality, relationship marketing, and client perceptions of the levels of service quality of charitable organisations. International Journal of Service Industry Management, 16, 81-106.
-
(2005)
International Journal of Service Industry Management
, vol.16
, pp. 81-106
-
-
Bennette, R.1
Barkensjo, A.2
-
2
-
-
84951659358
-
Relationship marketing services - growing interest, emerging perspectives
-
Berry, L. L. (1995). Relationship marketing services - growing interest, emerging perspectives. Journal of Academic Marketing Science, 23, 236-245.
-
(1995)
Journal of Academic Marketing Science
, vol.23
, pp. 236-245
-
-
Berry, L.L.1
-
4
-
-
4544228530
-
Improving the quality of online presence through interactivity
-
Chen, K., & Yen, D. (2004). Improving the quality of online presence through interactivity. Information & Management, 42, 217-226.
-
(2004)
Information & Management
, vol.42
, pp. 217-226
-
-
Chen, K.1
Yen, D.2
-
5
-
-
16644382044
-
Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry
-
Chiu, H. C., Hsieh, Y. C., & Kao, C.Y. (2005). Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry. Total Quality Management, 16, 185-197.
-
(2005)
Total Quality Management
, vol.16
, pp. 185-197
-
-
Chiu, H.C.1
Hsieh, Y.C.2
Kao, C.Y.3
-
7
-
-
72249114849
-
Information systems success: The quest for the dependent variable
-
DeLone, W., & McLean, E. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3, 60-95.
-
(1992)
Information Systems Research
, vol.3
, pp. 60-95
-
-
DeLone, W.1
McLean, E.2
-
8
-
-
0037368865
-
The DeLone and McLean model of information systems success: A ten-year update
-
DeLone, W., & McLean, E. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19, 9-30.
-
(2003)
Journal of Management Information Systems
, vol.19
, pp. 9-30
-
-
DeLone, W.1
McLean, E.2
-
9
-
-
7444259870
-
Measuring e-commerce success: Applying the DeLone and McLean information systems success model
-
DeLone, W., & McLean, E. (2004). Measuring e-commerce success: Applying the DeLone and McLean information systems success model. International Journal of Electronic Commerce, 9, 31-47.
-
(2004)
International Journal of Electronic Commerce
, vol.9
, pp. 31-47
-
-
DeLone, W.1
McLean, E.2
-
10
-
-
84947484571
-
Service quality concepts and models
-
Ghobadian, A., Speller, S., & Jones, M. (1994). Service quality concepts and models. International Journal of Quality & Reliability Management, 11, 43-66.
-
(1994)
International Journal of Quality & Reliability Management
, vol.11
, pp. 43-66
-
-
Ghobadian, A.1
Speller, S.2
Jones, M.3
-
11
-
-
33749641410
-
Exploring content and design factors associated with convention and visitors bureau web site development: An analysis of recognition by meeting managers
-
Ha, M., & Love, C. (2005). Exploring content and design factors associated with convention and visitors bureau web site development: An analysis of recognition by meeting managers. Journal of Convention & Event Tourism, 7, 43-59.
-
(2005)
Journal of Convention & Event Tourism
, vol.7
, pp. 43-59
-
-
Ha, M.1
Love, C.2
-
13
-
-
4644341655
-
Architectural criteria for website evaluation-conceptual framework and empirical validation
-
Hong, S., & Kim, J. (2004). Architectural criteria for website evaluation-conceptual framework and empirical validation. Behavior & Information Technology, 23, 337-357.
-
(2004)
Behavior & Information Technology
, vol.23
, pp. 337-357
-
-
Hong, S.1
Kim, J.2
-
14
-
-
0001136450
-
Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Web sites
-
Jeong, M., & Lambert, C. U. (2001). Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Web sites. International Journal of Hospitality Management, 20, 129-146.
-
(2001)
International Journal of Hospitality Management
, vol.20
, pp. 129-146
-
-
Jeong, M.1
Lambert, C.U.2
-
15
-
-
67649929079
-
-
Retrieved December 5, 2005, from
-
Las Vegas Leisure Guide. (n.d.). Retrieved December 5, 2005, from http://www.pcap.com /lvconv.htm.
-
Las Vegas Leisure Guide. (n.d.)
-
-
-
16
-
-
0002440674
-
Exploring the factors associated with Web site success in the context of electronic commerce
-
Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with Web site success in the context of electronic commerce, Information & Management, 38, 23-33.
-
(2000)
Information & Management
, vol.38
, pp. 23-33
-
-
Liu, C.1
Arnett, K.P.2
-
17
-
-
67649940708
-
Meetings and Conventions (2004)
-
Retrieved January 23, 2005, from
-
Meetings and Conventions (2004). 2004 Meeting Market Report. Retrieved January 23, 2005, from http://www.mcmag.com/mmr2004/index.html.
-
(2004)
Meeting Market Report
-
-
-
18
-
-
84900277139
-
Website evaluation in tourism and hospitality: The art is not yet stated
-
Morrison, A. M., Taylor, J. S., & Douglas, A. (2004). Website evaluation in tourism and hospitality: The art is not yet stated. Journal of Travel & Tourism Marketing, 17, 233-251.
-
(2004)
Journal of Travel & Tourism Marketing
, vol.17
, pp. 233-251
-
-
Morrison, A.M.1
Taylor, J.S.2
Douglas, A.3
-
19
-
-
85032069205
-
The effectiveness of convention and exhibition websites: A transatlantic comparison and future scenario
-
Myung, S., Morrison, A. M., & Taylor, J. S. (2005). The effectiveness of convention and exhibition websites: A transatlantic comparison and future scenario. Tourism Recreation Research, 30, 49-59.
-
(2005)
Tourism Recreation Research
, vol.30
, pp. 49-59
-
-
Myung, S.1
Morrison, A.M.2
Taylor, J.S.3
-
21
-
-
0036015965
-
Web site usability, design, and performance metrics
-
Palmer, J. W. (2002). Web site usability, design, and performance metrics. Information Systems Research, 13, 151-167.
-
(2002)
Information Systems Research
, vol.13
, pp. 151-167
-
-
Palmer, J.W.1
-
22
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, 64, 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
23
-
-
67649913440
-
The effectiveness of trade show efforts for exhibitors of woodworking machinery
-
UMI No. 9836770
-
Smith, T. M. (1998). The effectiveness of trade show efforts for exhibitors of woodworking machinery. Dissertation Abstract International, 59(06), 2108 (UMI No. 9836770).
-
(1998)
Dissertation Abstract International
, vol.59
, Issue.6
, pp. 2108
-
-
Smith, T.M.1
-
24
-
-
0012121894
-
Internet-based evaluation of tourism web site effectiveness: Methodological issues and survey results
-
Tierney, P. (2000). Internet-based evaluation of tourism web site effectiveness: Methodological issues and survey results. Journal of Travel Research, 39, 212-219.
-
(2000)
Journal of Travel Research
, vol.39
, pp. 212-219
-
-
Tierney, P.1
-
25
-
-
22544447335
-
Meeting planners' use and evaluation of convention and visitor bureaus
-
Weber, K. (2001). Meeting planners' use and evaluation of convention and visitor bureaus. Tourism Management, 22, 509-606.
-
(2001)
Tourism Management
, vol.22
, pp. 509-606
-
-
Weber, K.1
-
26
-
-
67649905730
-
What's on your web site?
-
October 9
-
Wimberly, R. (2006, October 9). What's on your web site? Tradeshow Week, 36, 6-10.
-
(2006)
Tradeshow Week
, vol.36
, pp. 6-10
-
-
Wimberly, R.1
|