Communication failures in the speech-based control of smart home systems

IET Conference Publications

Volumn , Issue 531 CP, 2007, Pages 135-143

  Oulasvirta, A ^a   Engelbrecht, K P ^a   Jameson, A ^b   Moller S ^b  

^a TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

^b GERMAN RESEARCH CENTER FOR ARTIFICIAL INTELLIGENCE DFKI   (Germany)

Author keywords

communication failures; error analysis; Smart home systems; spoken dialogue systems

Indexed keywords

COMMUNICATION FAILURE; COMMUNICATION FAILURES; CONTROLLED EXPERIMENT; DIALOG INTERFACE; ERROR TAXONOMY; INTELLIGENT ENVIRONMENT; INTERACTION PARADIGM; MIXED-INITIATIVE; SMART HOME SYSTEMS; SMART-HOME SYSTEM; SPEECH-BASED CONTROL; SPOKEN DIALOG SYSTEMS; SPOKEN DIALOGUE SYSTEMS;

ERROR ANALYSIS; SPEECH PROCESSING; TAXONOMIES;

SPEECH COMMUNICATION;

EID: 67649810891     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1049/cp:20070358     Document Type: Conference Paper

References (17)

1. G. Abowd, E. Mynatt, E. Charting past, present, and future research in ubiquitous computing, ACM Transactions on Computer-Human Interaction, Vol.7, No. 1, pp. 29-58, 2000.
2. V. Bellotti, M. Back, W.K. Edwards, R .Grinter, A. Henderson, C. Lopez. Making sense of sensing systems: Five questions for designers and researchers. Proceedings of CHI 2002, pp. 415-422, 2002.
3. D. Bohus, A. Rudnicky. Sorry, I didn't catch that! ⋯ an investigation of non-understanding errors and recovery strategies. Proceedings of the SIGdial Workshop on Discourse and Dialogue, Lisbon, 2005.
4. T. Bui, M. Rajman, M. Melichar. Rapid dialogue prototyping methodology. Proceedings of the 7th International Conference on Text, Speech and Dialogue, pp. 579-586, Berlin, Germany, 2004.
5. M.H. Cohen, J.P. Giangola, J. Balogh. Voice user interface design, Addison-Wesley, Boston, MA, 2004.
6. P.C. Constantinides, A.I. Rudnicky. Dialog Analysis in the Carnegie Mellon Communicator. Proc. 6th Europ. Conf. on Speech Communication and Technology (Eurospeech'99), Budapest, 1:243-246, 1999.
7. L. Dybkjar, N.O. Bernsen. Usability issues in spoken dialogue systems. Natural Language Engineering, Vol.6, No.3-4, pp. 243-271, 2000.
8. J. Galliers, A. Sutcliffe, S. Minocha. An impact analysis method for safety-critical user interface design. ACM Transactions on Computer-Human Interaction, Vol.6, No.4, pp.341-369, 1999.
9. K. Klöckner, A. Jameson. The usability of deployed telephone dialog systems: An evaluation. Proceedings of the 2006 IASTED International Conference on Computational Intelligence, San Francisco, 2006.
10. J. Landis, G. Koch. The measurement of observer agreement for categorical data. Biometrics, Vol. 33, pp. 159-174, 1977.
11. D. Norman. Design rules based on analyses of human error. Communications of the ACM, Vol. 26, pp. 254.258, 1983.
12. D. Norman. Cognitive engineering. In D. Norman & S. Draper (Eds.), User centered system design: New perspectives on human-computer interaction, pp. 31- 61, Erlbaum, Hillsdale, NJ, 1986.
13. A. Oulasvirta, K-P. Engelbrecht, A. Jameson, S. Möller. The relationship between user errors and perceived usability of a spoken dialogue system. The 2nd ISCA/DEGA Tutorial & Research Workshop on Perceptual Quality of Systems. Berlin, Germany, 4-6 Sep, 2006.
14. M. Rajman, T. Bui, A. Rajman, F. Seydoux, A. Trutnev, S. Quarteroni. Assessing the usability of a dialogue management system designed in the framework of a rapid dialogue prototyping methodology. Acta Acustica united with Acustica, Vol. 90, No. 6, pp. 1096-1111, 2004.
15. J. Reason. Human error. Cambridge, New York, Cambridge University Press, 1990.
16. C. Wickens, J. Hollands. Engineering psychology and human performance. Upper Saddle River, NJ, Prentice Hall, 2000.
17. N. Yankelovich. How do users know what to say? interactions, Vol 3, No.6, pp. 32-43, 1996.