The usability of deployed telephone dialog systems: An evaluation

Proceedings of the 2nd IASTED International Conference on Computational Intelligence, CI 2006

Volumn , Issue , 2006, Pages 453-458

  Klöckner, Kerstin ^a   Jameson, Anthony ^a  

^a GERMAN RESEARCH CENTER FOR ARTIFICIAL INTELLIGENCE DFKI   (Germany)

Author keywords

Spoken dialog systems; Usability; Voice user interface design

Indexed keywords

ARTIFICIAL INTELLIGENCE; INTELLIGENT CONTROL; TELEPHONE; TELEPHONE SETS; USER INTERFACES;

COMPARATIVE EVALUATIONS; DESIGN SOLUTIONS; DIALOG SYSTEMS; RESEARCH PROTOTYPES; SPOKEN DIALOG SYSTEMS; STANDARD GUIDELINES; USABILITY; USABILITY PROBLEMS; VOICE USER INTERFACE DESIGN;

TELEPHONE SYSTEMS;

EID: 56349102223     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (9)

1. Victor W. Zue and James R. Glass, "Conversational interfaces: Advances and challenges," Proceedings of the IEEE, vol. 88, no. 8, pp. 1166-1180, 2000.
2. Nicole Yankelovich, "How do users know what to say?," interactions, vol. 3, no. 6, pp. 32-43, 1996.
3. Clare-Marie Karat, John Vergo, and David Nahamoo, "Conversational interface technologies," in The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, Julie A. Jacko and Andrew Sears, Eds., pp. 169-186. Erlbaum, Mahwah, NJ, 2003.
4. Dafydd Gibbon, Roger Moore, and Richard Winksi, Eds., Handbook of Standards and Resources for Spoken Language Systems, de Gruyter, Berlin, 1997.
5. Susan Weinschenk and Dean T. Barker, Designing Effective Speech Interfaces, Wiley, New York, 2000.
6. Laila Dybkjær and Niels O. Bernsen, "Usability issues in spoken dialogue systems," Natural Language Engineering, vol. 6, no. 3-4, pp. 243-271, 2000.
7. Jennifer Lai and Nicole Yankelovich, "Conversational speech interfaces," in The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, Julie A. Jacko and Andrew Sears, Eds., pp. 698-713. Erlbaum, Mahwah, NJ, 2003.
8. Sebastian Möller, Quality of Telephone-Based Spoken Dialogue Systems, Springer, New York, 2005.
9. Bernhard Steimel, Anthony Jameson, Kerstin Klöckner, and Sebastian Paulke, "Voice Award 2005: Die besten deutschsprachigen Sprachapplikationen [Voice Award 2005: The best deployed German-language spoken dialog systems]," 2005.