Design Rules Based on Analyses of Human Error

Communications of the ACM

Volumn 26, Issue 4, 1983, Pages 254-258

  Norman, Donald A ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

human errors; human factors; software design

Indexed keywords

EID: 84976800746     PISSN: 00010782     EISSN: 15577317     Source Type: Journal    
DOI: 10.1145/2163.358092     Document Type: Article

References (15)

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2. Gentner, D. The Structure of Analogical Models in Science: Technical Report 4451. Bolt, Beranek and Newman, Cambridge, Mass, 1980.
3. Gentner, D. and Stevens, A. (Eds.), Mental Models. Erlbaum Associates, Hillsdale, N.J., 1983.
4. Lakoff, G. and Johnson, M. Metaphors We Live By. University of Chicago Press, Chicago, 1980.
5. Lockheed Missiles and Space Company. Human factors review of nuclear power plant control room design. EPRI NP-309-SY. Electric Power Research Institute, Palo Alto, California, 1976.
6. National Transportation Safety Board (NTSB). Aircraft incident report: Aero Mexico DC-10-30, XA-Dl/H over Luxembourg, Europe, November 11, 1979. (NTSB-AAR-80-10). National Transportation Safety Board, Washington, D.C., November, 1980. (Report available from National Technical Information Service.)
7. National Transportation Safety Board (NTSB). Special investigation report: Design-induced landing gear retraction accidents in Beech Baron, Bonanza, and other light aircraft. (NTSB-SR-80-1). National Transportation Safety Board, Washington, D.C., June, 1980. (Report available from National Technical Information Service.)
8. Norman, D. A. Categorization of action slips. Psychological Review, 88, 1981,1-15.
9. Norman, D. A. A psychologist views human processing: Human errors and other phenomena suggest processing mechanisms. Invited address, published in Proceedings of the International Point Conference on Artificial Intelligence. Vancouver, 1981.
10. Norman, D. A. How to make computer systems that people will like to use: Steps toward a cognitive engineering. Proceedings of the Western Electronic Show and Convention (Wescon/82). Anaheim, California, Sept. 15,1982.
11. Norman, D. A. Some observations on mental models. In D. Gentner and A. Stevens (Eds.), Mental Models. Erlbaum Associates, Hillsdale, N.J., 1983.
12. Norman, D. A. and Bobrow, D. G. Descriptions: An intermediate stage in memory retrieval. Cognitive Psychology, 31,1979,107-123.
13. Schneider, M. L., Wexelblat, R. L., and Jende, M. S. Designing control languages from the user's perspective. In D. Beech (Ed.), Command Language Directions: Proceedings of the IFIP TC 2.7 Working Conference on Command Languages. North-Holland Publishing Co., New York, 1980.
14. Smith, D. C., Irby, C., Kimball, R, and Verplank, B. Designing the star user interface. Byte 7, 4 (April 1982), 242-282.
15. Teitelman, W. and Masinter, L. The Interlisp programming environment. Computer 34, 4 (April 1981), 25-33.