A passion for imperfections: Revisiting crisis management

International Handbook of Organizational Crisis Management

Volumn , Issue , 2007, Pages 221-252

  Roux Dufort, Christophe ^a  

^a EMLYON BUSINESS SCHOOL   (France)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67649558427     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781412982757.n8     Document Type: Chapter

References (87)

1. Argyris, C.(1982).Reasoning, learning, and action: Individual and organizational. San Francisco: Jossey-Bass.
2. Barnard, C.(1938).The function of the executive. Boston: Harvard University Press.
3. Beck, U.(1992).The risk society: Towards a new modernity. Newbury Park, CA: Sage.
4. Billings, R. S.Millburn, T. W.Schaalman, M. L.A model of crisis perception: A theoretical and empirical analysis. Administrative Science Quarterly25300-316. (1980). doi:10.2307/2392456 http://dx.doi.org/10.2307/2392456
5. Bowonder, B.Linstone, H.Notes on the Bhopal accident: Risk analysis and multiple perspectives. Technological Forecasting and Social Change32183-202. (1987). doi:10.1016/0040-1625(87)90039-4 http://dx.doi.org/10.1016/0040-1625%2887%2990039-4
6. Brockner, J.The escalation of commitment to failing course of action: Toward theoretical progress. Academy of Management Review17(1)39-62. (1992).
7. Brown, A. D.Narcissism, identity, and legitimacy. Academy of Management Review22(3)643-686. (1997).
8. Brown, A. D.Starkey, K.Organizational identity and learning: A psychodynamic perspective. Academy of Management Review25(1)102-120. (2000).
9. Cohen, A. R.(1959).Some implications of self-esteem for social influence. In C. I. Hovland & I. L. Janis (Eds.), Personality and persuasibility. New Haven, CT: Yale University Press.
10. Cyert, R. M., & March, J. G.(1963).A behavioral theory of the firm. Englewood Cliffs, NJ: Prentice Hall.
11. Deschamps, I.Lalonde, M.Pauchant, T. C.Waaub, J. P.What crises could teach us about complexity and systemic management: The case of the Nestucca Oil Spill. Technological Forecasting and Social Change55107-129. (1996). doi:10.1016/S0040-1625(96)00206-5 http://dx.doi.org/10.1016/S0040-1625%2896%2900206-5
12. Dror, Y., Lagadec, P., Porfiriev, B., & Quarantelli, E. L.(2001).Crises to come. In U. Rosenthal, R. Boin, & L. K. Comfort (Eds.), Managing crises: Threats, dilemmas, opportunities (pp. 342-349). Springfield, IL: Charles C Thomas.
13. Dunn, W. N.Assessing the impact of policy analysis: The function of usable ignorance. The International Journal of Knowledge Transfer and Utilization436-55. (1992).
14. Dutton, J. E.Jackson, S. E.Categorizing strategic issues: Links to organization action. Academy of Management Review12(1)76-90. (1987).
15. Fink, S. L.(1986).Crisis Management: Planning for the inevitable. New York: Amacom.
16. Finkelstein, S.Hambrick, D. C.Top-management team tenure and organizational outcomes: The moderating role of managerial discretion. Administrative Science Quarterly35484-503. (1990). doi:10.2307/2393314 http://dx.doi.org/10.2307/2393314
17. Forgues, B., & Roux-Dufort, C.(1998).Crises: Events or processes? Hazards and Sustainability Conference. Durham, UK, May 26-27.
18. Gatot, L., Jacques, J. M., & Roux-Dufort, C.(1999).From postcrisis learning to preventive learning: Some empirical evidence for a preventive learning management tool. 58th Academy of Management Meetings. Chicago, August 6-11.
19. Habermas, J.(1975).Legitimation crisis. Boston: Beacon Press.
20. Halpern, J.Cognitive factors influencing decision-making in a highly reliable organization. Industrial Crisis Quarterly3143-158. (1989).
21. Hambrick, D. C.Mason, P. A.Upper-echelons: The organization as a reflection of its top managers. Academy of Management Review9(2)193-206. (1984).
22. Harvey, M. G.Novicevic, M. M.Buckley, M. R.Ferris, G. R.A historic perspective on organizational ignorance. Journal of Managerial Psychology16(5/6)449-468. (2001).
23. Hermann, C. F.Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly861-82. (1963). doi:10.2307/2390887 http://dx.doi.org/10.2307/2390887
24. Jacques, E.(1955).Social systems as a defense against persecutory and depressive anxiety. In M. Klein, P. Heimann, & R. Money-Kyrle (Eds.), New directions in psychoanalysis. London: Tavistock.
25. Janis, I. L.(1989).Crucial decisions, leadership in policymaking and crisis management. New York: Free Press.
26. Janoff-Bulman, R.(1992).Shattered assumptions. New York: Free Press.
27. Jensen, M.Zajac, E. J.Corporate elites and corporate strategy: How demographic preferences and structural position shape the scope of the firm. Strategic Management Journal25507-524. (2004). doi:10.1002/smj.393 http://dx.doi.org/10.1002/smj.393
28. Kets de Vries, M. F. R.(1980).Organizational paradoxes, clinical approaches to management. London: Tavistock.
29. Klienfield, S.(1981).The biggest company on earth: A profile of AT&T. New York: Holt, Rinehart & Winston.
30. Kovoor-Misra, S.A multidimensional approach to crisis preparation for technical organizations: Some critical factors. Technological Forecasting and Social Change48143-160. (1995). doi:10.1016/0040-1625(94)00041-T http://dx.doi.org/10.1016/0040-1625%2894%2900041-T
31. Lagadec, P.(1991).La gestion des crises: Outils de décision à l'usage des décideurs. Paris: McGraw-Hill.
32. Lagadec, P.(1995).Cellules de crise: Les conditions d'une conduite efficace. Paris: Les Editions d'Organisation.
33. Laughlin, H. P.(1970).The ego and its defense. New York: Appelton-Century-Crofts.
34. March, J. G., & Simon, H. A.(1958).Organizations. New York: Wiley.
35. March, J. G., Sproull, L. S., & Tamuz, M.(1996).Learning from samples of one or fewer. In M. D. Cohen & L. S. Sproull (Eds.), Organizational learning (pp. 1-19). Thousand Oaks, CA: Sage.
36. Milburn, T. W.Schuler, R. S.Watman, K. H.Organizational crisis. Part I: Definition and conceptualization. Human Relations361141-1160. (1983). doi:10.1177/001872678303601205 http://dx.doi.org/10.1177/001872678303601205
37. Miller, D.The architecture of simplicity. Academy of Management Review18(1)116-139. (1993).
38. Mitroff, I. I., & Pearson, C. M.(1993).Crisis management. San Francisco: Jossey-Bass.
39. Morin, E.For a crisiology. Industrial and Environmental Crisis Quarterly7(1). (1993).
40. Morris, P.(1975).Loss and change. Garden City, NY: Anchor/Doubleday.
41. Nystrom, P. C.Starbuck, W.To avoid organizational crises, unlearn. Organizational Dynamics1253-65. (1984). doi:10.1016/0090-2616(84)90011-1 http://dx.doi.org/10.1016/0090-2616%2884%2990011-1
42. O'Connor, J., & McDermott, I.(1997).The art of system thinking: Essential skills for creativity and problem solving. London: Thorsons.
43. Pauchant, T. C., & Mitroff, I. I.(1992).Transforming the crisis-prone organization. Preventing individual, organizational and environmental tragedies. San Francisco: Jossey-Bass.
44. Pauchant, T. C., & Mitroff, I. I.(1995).La gestion des crises et des paradoxes. Montréal: Editions Québec-Amérique.
45. Pauchant, T. C.Mitroff, I. I.Lagadec, P.Toward a systemic crisis management strategy. Learning from the best examples in the US, Canada and France. Industrial Crisis Quarterly5(3)209-232. (1991).
46. Pearson, C.Clair, J.Reframing crisis management. Academy of Management Review23(1)59-76. (1998).
47. Pearson, C.Mitroff, I. I.From crisis prone to crisis prepared: A framework for crisis management. Academy of Management Executive748-59. (1993).
48. Perrow, C.(1984).Normal accidents: Living with high-risk technologies. New York: Basic Books.
49. Perrow, C.Accidents in high risk systems. Technology Studies1(1)1-20. (1994).
50. Phelps, N. L.Setting up a crisis recovery plan. Journal of Business Strategy65-10. (1986). doi:10.1108/eb039125 http://dx.doi.org/10.1108/eb039125
51. Quarantelli, E. L. (Ed.). (1998).What is a disaster? Perspectives on the question. London: Routledge.
52. Reason, J.(1990).Human error. New York: Cambridge University Press.
53. Reason, J.(1997).Managing the risks of organizational accidents. London: Ashgate.
54. Reason, J.Parker, D.Lawton, R.Organizational control and safety: The varieties of rule-related behavior. Journal of Occupational and Organizational Psychology71289-304. (1998). doi:10.1111/j.2044-8325.1998.tb00678.x http://dx.doi.org/10.1111/j.2044-8325.1998.tb00678.x -->
55. Reilly, A. H.Preparing for the worst: The process of effective crisis management. Industrial and Environmental Crisis Quarterly7(2)115-143. (1993).
56. Rosenthal, U.September 11: Public administration and the study of crises and crisis management. Administration and Society35(2)129-143. (2003). doi:10.1177/0095399703035002001 http://dx.doi.org/10.1177/0095399703035002001
57. Roux-Dufort, C.Is crisis management (only) a management of exceptions?Journal of Contingencies and Crisis Management. (in press).
58. Roux-Dufort, C.Pauchant, T. C.Rumors and crises: A case study in the banking industry. Industrial and Environmental Crisis Quarterly3(7)231-251. (1993).
59. Roux-Dufort, C.Vidaillet, B.The difficulties of improvising in a crisis situation. A case studyInternational Studies in Management and Organization33(1)86-115. (2003).
60. Schwartz, H. S.On the psychodynamics of organizational disaster: The case of the space shuttleChallenger. Columbia Journal of World Business2259-67. (1987).
61. Schwenk, C.Cognitive simplification processes in strategic decision making. Strategic Management Journal5111-128. (1984). doi:10.1002/smj.4250050203 http://dx.doi.org/10.1002/smj.4250050203 -->
62. Shamir, J.Shamir, M.Pluralistic ignorance across and over time. Information cues and biases. Public Opinion Quarterly61(2)227-260. (1997). doi:10.1086/297794 http://dx.doi.org/10.1086/297794
63. Shrivastava, P.(1992).Bhopal: Anatomy of a crisis. London: Paul Chapman.
64. Shrivastava, P.The evolution of research on technological crises in the U. S. Journal of Contingencies and Crisis Management2(1)10-20. (1994). doi:10.1111/j.1468-5973.1994.tb00022.x http://dx.doi.org/10.1111/j.1468-5973.1994.tb00022.x -->
65. Shrivastava, P.(1995).Ecocentric management for a globally changing crisis society. 54th Meeting of the Academy of Management, Vancouver, BC, Canada.
66. Shrivastava, P.Mitroff, I. I.Miller, D.Miglani, A.Understanding industrial crises. Journal of Management Studies25(4)285-303. (1988). doi:10.1111/j.1467-6486.1988.tb00038.x http://dx.doi.org/10.1111/j.1467-6486.1988.tb00038.x
67. Smart, C. F.Vertinsky, I.Strategy and environment: A study of corporate responses to crises. Strategic Management Journal5(3)199-213. (1984). doi:10.1002/smj.4250050302 http://dx.doi.org/10.1002/smj.4250050302 -->
68. Smith, D.The Kegworth aircrash: A crisis in three phases?Disaster Management4(2)63-72. (1992).
69. Smith, D.On a wing and a prayer? Exploring the human components of technological failure. Systems Research and Behavioral Science17(6)543-559. (2000). doi:10.1002/1099-1743(200011/12)17:6<543::AID-SRES339>3.0.CO;2-4 http://dx.doi.org/10.1002/1099-1743%28200011/12%2917:6%3C543::AID-SRES339%3E3.0.CO;2-4
70. Starbuck, W.Greve, A.Hedberg, B. T.Responding to crisis. Journal of Business Administration9111-137. (1978).
71. Starbuck, W.Milliken, F.Challenger: Fine-tuning the odds until something breaks. Journal of Management Studies25319-340. (1988). doi:10.1111/j.1467-6486.1988.tb00040.x http://dx.doi.org/10.1111/j.1467-6486.1988.tb00040.x
72. Staw, B. M.McKechnie, P. I.Puffer, S. M.The justification of organizational performance. Administrative Science Quarterly28582-600. (1983). doi:10.2307/2393010 http://dx.doi.org/10.2307/2393010
73. Sutton, R. I.Callahan, A. L.The stigma of bankruptcy: Spoiled organization image and its management. Academy of Management Journal30405-436. (1987). doi:10.2307/256007 http://dx.doi.org/10.2307/256007
74. Thiétart, R. A.Forgues, B.Chaos theory and organization. Organization Science6(1)19-31. (1995).
75. Turner, B. A.The organizational and inter-organizational development of disasters. Administrative Science Quarterly21378-397. (1976). doi:10.2307/2391850 http://dx.doi.org/10.2307/2391850
76. Vaughan, D.(1996).The Challenger launch decision: Risky technology, culture, and deviance at NASA. Chicago: University of Chicago Press.
77. Watson, T. J.(1994).In search of management. Culture, chaos, and control in managerial work. London: Routledge.
78. Weick, K.Enacted sensemaking in crisis situations. Journal of Management Studies25305-317. (1988). doi:10.1111/j.1467-6486.1988.tb00039.x http://dx.doi.org/10.1111/j.1467-6486.1988.tb00039.x
79. Weick, K.The vulnerable system: An analysis of the Tenerife air disaster. Journal of Management Studies16(3)571-693. (1990).
80. Weick, K.The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly38628-652. (1993). doi:10.2307/2393339 http://dx.doi.org/10.2307/2393339
81. Weick, K.(1995).Sensemaking in organizations. Thousand Oaks, CA: Sage.
82. Weick, K., & Sutcliffe, K. M.(2001).Managing the unexpected. Assuring high performance in an age of complexity. San Francisco: Jossey-Bass.
83. Weiner, B.(1982).The emotional consequences of causal attribution. In M. Sydor Clark & S. T. Fiske (Eds.), Affect and cognition: The seventeenth annual Carnegie symposium on cognition (pp. 185-186). Hillsdale, NJ: Lawrence Erlbaum.
84. Welch, J.The five stages of crisis managementOpinion Journal, Wall Street Journal Editorial Page. (2005, September 14).
85. Whetton, D. A.Organizational decline: A neglected topic in organizational science. Academy of Management Review5577-588. (1980).
86. Wiersema, M. F.Bantel, K. A.Top management team demography and corporate strategic change. Academy of Management Journal3591-121. (1992). doi:10.2307/256474 http://dx.doi.org/10.2307/256474
87. Wybo, J. L. (Ed.). (1990).Introduction aux cyndiniques. Paris: Editions Eska.