메뉴 건너뛰기




Volumn 9, Issue 10, 2009, Pages 1870-1879

Issues of E-banking transaction: An empirical investigation on Malaysian customers perception

Author keywords

Consumer perception; E banking transaction; Electronic commerce; Empirical investigation

Indexed keywords

CONSUMER PERCEPTION; E-BANKING; EMPIRICAL INVESTIGATION; EXPLANATORY VARIABLES; MULTIPLE REGRESSIONS; REGULATORY FRAMEWORKS; STATISTICAL RELATIONSHIP; STATISTICAL SIGNIFICANCE;

EID: 67649447229     PISSN: 18125654     EISSN: 18125662     Source Type: Journal    
DOI: 10.3923/jas.2009.1870.1879     Document Type: Article
Times cited : (20)

References (48)
  • 1
    • 0035368522 scopus 로고    scopus 로고
    • Online banking: A field study of drivers, development challenges and expectations
    • Aladwani, A., 2001. Online banking: A field study of drivers, development challenges and expectations. Int. J. Inform. Manage., 21: 213-225.
    • (2001) Int. J. Inform. Manage. , vol.21 , pp. 213-225
    • Aladwani, A.1
  • 2
    • 2642550908 scopus 로고    scopus 로고
    • Measures of marketing success: A comparison between China and the United Kingdom
    • Ambler, T. and W. Xiucun, 2003. Measures of marketing success: A comparison between China and the United Kingdom. AsiaPac. J. Manage., 20: 267-281.
    • (2003) Asia Pac. J. Manage. , vol.20 , pp. 267-281
    • Ambler, T.1    Xiucun, W.2
  • 3
    • 2642575243 scopus 로고    scopus 로고
    • Marketing metrics: Status of six metrics in five countries
    • Barwise, P. and J.U. Farley, 2004. Marketing metrics: Status of six metrics in five countries. Eup. Manage. J., 22: 257-262.
    • (2004) Eup. Manage. J. , vol.22 , pp. 257-262
    • Barwise, P.1    Farley, J.U.2
  • 4
    • 84992814802 scopus 로고    scopus 로고
    • Marketing actions and the value of customer assets: A framework for customer asset management
    • Berger, P., R. Bolton, D. Bowman and E. Briggs, 2002. Marketing actions and the value of customer assets: A framework for customer asset management. J. Serv. Res., 5: 39-55.
    • (2002) J. Serv. Res. , vol.5 , pp. 39-55
    • Berger, P.1    Bolton, R.2    Bowman, D.3    Briggs, E.4
  • 5
    • 33847052144 scopus 로고    scopus 로고
    • Is e-marketing coming of age? An examination of the penetration of e-marketing and firm performance
    • Brodie, R.J., H. Winklhofer, N.E. Coviello and W.J. Johnston, 2007. Is e-marketing coming of age? An examination of the penetration of e-marketing and firm performance. J. Interac. Market, 21: 2-21.
    • (2007) J. Interac. Market , vol.21 , pp. 2-21
    • Brodie, R.J.1    Winklhofer, H.2    Coviello, N.E.3    Johnston, W.J.4
  • 7
    • 33749013266 scopus 로고    scopus 로고
    • A logit analysis of electronic banking in New Zealand
    • Christopher, G., C. Mike, L. Visit and W. Amy, 2006. A logit analysis of electronic banking in New Zealand. Int. J. Bank Market, 24: 360-383.
    • (2006) Int. J. Bank Market , vol.24 , pp. 360-383
    • Christopher, G.1    Mike, C.2    Visit, L.3    Amy, W.4
  • 8
    • 53849090646 scopus 로고    scopus 로고
    • Re-examining traditional service quality in an E-banking era
    • David, H., N. Wong, Rexha and I. Phau, 2008. Re-examining traditional service quality in an E-banking era. Int. J. Bank Market, 26: 526-545.
    • (2008) Int. J. Bank Market , vol.26 , pp. 526-545
    • David, H.1    Wong, N.2    Phau, I.3
  • 9
    • 3843112182 scopus 로고    scopus 로고
    • How the internet will shape global banking
    • Gandy, A., 1998. How the internet will shape global banking. Chart. Banker, 4: 32-33.
    • (1998) Chart. Banker , vol.4 , pp. 32-33
    • Gandy, A.1
  • 10
    • 15044354915 scopus 로고    scopus 로고
    • Managing user trust in B2C e-services
    • Gefen, D. and D. Straub, 2003. Managing user trust in B2C e-services. E-Serv. J., 2: 7-24.
    • (2003) E-Serv. J. , vol.2 , pp. 7-24
    • Gefen, D.1    Straub, D.2
  • 11
    • 84986047311 scopus 로고    scopus 로고
    • The diffusion of internet banking among Singapore
    • Gerrard, P. and J.B. Cunningham, 2003. The diffusion of internet banking among Singapore. Int. J. Bank Market, 21: 16-28.
    • (2003) Int. J. Bank Market , vol.21 , pp. 16-28
    • Gerrard, P.1    Cunningham, J.B.2
  • 13
    • 53849099065 scopus 로고    scopus 로고
    • An alternative approach in service quality: An E-banking case study
    • Gonzalez, M.E., M.R. Dentiste and M.W. Rhonda, 2008. An alternative approach in service quality: An E-banking case study. Quality Manage. J., 15: 41-48.
    • (2008) Quality Manage. J. , vol.15 , pp. 41-48
    • Gonzalez, M.E.1    Dentiste, M.R.2    Rhonda, M.W.3
  • 14
    • 84898851092 scopus 로고    scopus 로고
    • Proceedings of the 24th International Conference on Information Technology Interfaces, June 24-27, IEEE Xplore, London
    • Gusev, M.K., L.J.N. Antovski and V.V. Ajanovski, 2002. E-deposit in academic use. Proceedings of the 24th International Conference on Information Technology Interfaces, June 24-27, IEEE Xplore, London, pp: 343-348.
    • (2002) E-deposit in Academic Use , pp. 343-348
    • Gusev, M.K.1    Antovski, L.J.N.2    Ajanovski, V.V.3
  • 16
    • 84874650482 scopus 로고    scopus 로고
    • Accessed on: 31st May, 2008
    • Haridas, R., 2000b. Security in e-banking issues. http://www.expressindia.com/fe/daily/20000410/fedl0013.html, Accessed on: 31st May, 2008.
    • (2000) Security in e-Banking Issues
    • Haridas, R.1
  • 17
    • 34447531893 scopus 로고    scopus 로고
    • Can banks improve customer relationships with high quality online services?
    • Herington, C. and S. Weaven, 2007. Can banks improve customer relationships with high quality online services? Managing Service Q., 17: 404-427.
    • (2007) Managing Service Q. , vol.17 , pp. 404-427
    • Herington, C.1    Weaven, S.2
  • 18
    • 33846968861 scopus 로고    scopus 로고
    • Adoption of internet banking: Proposition and implementation of an integrated methodology approach
    • Hernandez, J.M. and J.A. Mazzon, 2007. Adoption of internet banking: Proposition and implementation of an integrated methodology approach. Int. J. Bank Market., 25: 72-88.
    • (2007) Int. J. Bank Market. , vol.25 , pp. 72-88
    • Hernandez, J.M.1    Mazzon, J.A.2
  • 19
    • 84992898030 scopus 로고    scopus 로고
    • Customer equity management: Charting new directions for the future of marketing
    • Hogan, J., K. Lemon and R. Rust, 2002. Customer equity management: Charting new directions for the future of marketing. J. Serv. Res., 5: 4-13.
    • (2002) J. Serv. Res. , vol.5 , pp. 4-13
    • Hogan, J.1    Lemon, K.2    Rust, R.3
  • 21
    • 3843112161 scopus 로고    scopus 로고
    • Changes in the banking sector: The case of internet banking in the UK. Internet Res.: Electron
    • Jayawardhena, C. and P. Foley, 2000. Changes in the banking sector: The case of internet banking in the UK. Internet Res.: Electron. Network. Appl. Policy, 10: 19-30.
    • (2000) Network. Appl. Policy , vol.10 , pp. 19-30
    • Jayawardhena, C.1    Foley, P.2
  • 22
    • 84888288274 scopus 로고    scopus 로고
    • Enhance internet banking service quality with quality function deployment approach
    • Jean-Michel, S., 2003. Enhance internet banking service quality with quality function deployment approach. J. Intn. Banking Com., 8: 176-182.
    • (2003) J. Intn. Banking Com. , vol.8 , pp. 176-182
    • Jean-Michel, S.1
  • 23
    • 33745439456 scopus 로고    scopus 로고
    • Clustering the consumers on the basis of their perceptions of the internet banking services
    • Katariina, M., 2006. Clustering the consumers on the basis of their perceptions of the internet banking services. Intn. Rech., 16: 304-322.
    • (2006) Intn. Rech. , vol.16 , pp. 304-322
    • Katariina, M.1
  • 24
    • 0002562849 scopus 로고    scopus 로고
    • A trust model for consumer internet shopping
    • Lee, M.K.O. and E. Turban, 2001. A trust model for consumer internet shopping. Int. J. Elect. Com., 6: 75-91.
    • (2001) Int. J. Elect. Com. , vol.6 , pp. 75-91
    • Lee, M.K.O.1    Turban, E.2
  • 25
    • 0036132198 scopus 로고    scopus 로고
    • Internet-based e-banking and consumer attitudes: An empirical study
    • Liao, Z. and M.T. Cheung, 2002. Internet-based e-banking and consumer attitudes: An empirical study, Infom. Manage., 39: 283-295.
    • (2002) Infom. Manage. , vol.39 , pp. 283-295
    • Liao, Z.1    Cheung, M.T.2
  • 26
    • 84874648174 scopus 로고    scopus 로고
    • Belfast Telegraph, 2 March
    • McCahon, S., 1999. Banking on it', Belfast Telegraph, 2 March. http://www.belfasttelegraph.co.uk/business_telegraph/business/news.html.
    • (1999) Banking on it'
    • McCahon, S.1
  • 27
    • 3543101536 scopus 로고    scopus 로고
    • Electronic commerce usages in business-to-business purchasing
    • Min, H. and W.P. Galle, 1999. Electronic commerce usages in business-to-business purchasing. Int. J. Operat. Prod. Manage., 19: 909-921.
    • (1999) Int. J. Operat. Prod. Manage. , vol.19 , pp. 909-921
    • Min, H.1    Galle, W.P.2
  • 28
    • 84863061055 scopus 로고    scopus 로고
    • Integrating customer relationship management strategies in (B2C) e-commerce environments
    • 1-5 September 2003, Zurich, Switzerland
    • Minocha, S. and N. Millard and L. Dawson, 2003. Integrating customer relationship management strategies in (B2C) e-commerce environments In: Human computer interaction_"INTERACT. 1-5 September 2003, Zurich, Switzerland.
    • (2003) Human Computer Interaction_"INTERACT
    • Minocha, S.1    Millard, N.2    Dawson, L.3
  • 29
    • 0039656230 scopus 로고
    • Factor affecting trust marketing research relationships
    • Moorman, C, R. Deshpande and G. Zaltman, 1993. Factor affecting trust marketing research relationships. J. Market, 57: 81-101.
    • (1993) J. Market , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpande, R.2    Zaltman, G.3
  • 30
    • 84986146450 scopus 로고    scopus 로고
    • A model of trust in online relationship banking
    • Mukherjee, A. and P. Nath, 2003. A model of trust in online relationship banking. Int. J. Bank Market, 21: 5-15.
    • (2003) Int. J. Bank Market , vol.21 , pp. 5-15
    • Mukherjee, A.1    Nath, P.2
  • 31
    • 33947532484 scopus 로고    scopus 로고
    • Consumer attitudes, system's characteristics and internet banking adoption in Malaysia
    • Ndubisi, N.O. and Q. Sinti, 2006. Consumer attitudes, system's characteristics and internet banking adoption in Malaysia. Manage. Resh. News, 29: 16-27.
    • (2006) Manage. Resh. News , vol.29 , pp. 16-27
    • Ndubisi, N.O.1    Sinti, Q.2
  • 32
    • 21244477020 scopus 로고    scopus 로고
    • The impact of the relational plan on adoption of electronic banking
    • Nexhmi, R., J.R.P. Kmgshort and S.A. Audrey, 2003. The impact of the relational plan on adoption of electronic banking. J. Serv. Market, 17: 53-67.
    • (2003) J. Serv. Market , vol.17 , pp. 53-67
    • Nexhmi, R.1    Kmgshort, J.R.P.2    Audrey, S.A.3
  • 33
    • 0036432811 scopus 로고    scopus 로고
    • The importance of technology trust in web services security
    • Pauline, R., 2002. The importance of technology trust in web services security. Infom. Manage. Comput. Sec., 10: 255-260.
    • (2002) Infom. Manage. Comput. Sec. , vol.10 , pp. 255-260
    • Pauline, R.1
  • 34
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • Pavlou, P.A., 2003. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. Int. J. Electron. Comm., 7: 101-134.
    • (2003) Int. J. Electron. Comm. , vol.7 , pp. 101-134
    • Pavlou, P.A.1
  • 37
    • 84986106035 scopus 로고    scopus 로고
    • Barriers to internet banking adoption: A qualitative study among corporate customers in Thailand
    • Rotchanakitumnuai, S. and M. Speece, 2003. Barriers to internet banking adoption: A qualitative study among corporate customers in Thailand. Int. J. Bank Market, 21: 312-323.
    • (2003) Int. J. Bank Market , vol.21 , pp. 312-323
    • Rotchanakitumnuai, S.1    Speece, M.2
  • 38
    • 33847747930 scopus 로고    scopus 로고
    • Corporate customer perspectives on business value of thai internet banking
    • Rotchanakitumnuai, S. and M. Speece, 2004. Corporate customer perspectives on business value of thai internet banking. J. Elect. Com. Resh., 5: 270-285.
    • (2004) J. Elect. Com. Resh. , vol.5 , pp. 270-285
    • Rotchanakitumnuai, S.1    Speece, M.2
  • 39
    • 8644240056 scopus 로고    scopus 로고
    • Measuring marketing productivity: Current knowledge and future directions
    • Rust, R.T., T. Ambler, G.S. Carpenter, V. Kumar and R.K. Srivastava, 2004. Measuring marketing productivity: Current knowledge and future directions. J. Market., 68: 76-89.
    • (2004) J. Market. , vol.68 , pp. 76-89
    • Rust, R.T.1    Ambler, T.2    Carpenter, G.S.3    Kumar, V.4    Srivastava, R.K.5
  • 40
    • 84993077279 scopus 로고    scopus 로고
    • Adoption of internet banking by Australian consumers: An empirical investigation
    • Sathye, M., 1999. Adoption of internet banking by Australian consumers: An empirical investigation. Int. J. Bank Manage., 17: 324-334.
    • (1999) Int. J. Bank Manage. , vol.17 , pp. 324-334
    • Sathye, M.1
  • 41
    • 34047245286 scopus 로고    scopus 로고
    • Internet banking market performance: Turkey versus the UK
    • Sayar, C, 2007. Internet banking market performance: Turkey versus the UK. J. Bank Market, 25: 122-141.
    • (2007) J. Bank Market , vol.25 , pp. 122-141
    • Sayar, C.1
  • 42
    • 84986037693 scopus 로고    scopus 로고
    • Adoption of internet banking among sophisticated consumer segments in an advanced developing country
    • Serkan, A., A. Safak and A. Eda, 2004. Adoption of internet banking among sophisticated consumer segments in an advanced developing country. Int. J. Bank Market., 22: 212-232.
    • (2004) Int. J. Bank Market. , vol.22 , pp. 212-232
    • Serkan, A.1    Safak, A.2    Eda, A.3
  • 43
    • 37249030363 scopus 로고    scopus 로고
    • Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
    • Shamdasani, P., A. Mukherjee and N. Malhotra, 2008. Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. Serv. Inds. J., 28: 117-138.
    • (2008) Serv. Inds. J. , vol.28 , pp. 117-138
    • Shamdasani, P.1    Mukherjee, A.2    Malhotra, N.3
  • 44
    • 24144487101 scopus 로고    scopus 로고
    • Consumers' attitude towards online and mobile banking in China
    • Sylvie, L. and L.I. Xiaoyan, 2005. Consumers' attitude towards online and mobile banking in China. Int. J. Bank Market., 23: 362-380.
    • (2005) Int. J. Bank Market. , vol.23 , pp. 362-380
    • Sylvie, L.1    Xiaoyan, L.I.2
  • 45
    • 3042855713 scopus 로고    scopus 로고
    • Consumer acceptance of online banking: An extension of the technology acceptance model
    • Tero, P., P. Kan, K. Heikki and S. Pahnila, 2004. Consumer acceptance of online banking: An extension of the technology acceptance model. Int. Resh., 14: 224-235.
    • (2004) Int. Resh. , vol.14 , pp. 224-235
    • Tero, P.1    Kan, P.2    Heikki, K.3    Pahnila, S.4
  • 46
    • 4644312789 scopus 로고    scopus 로고
    • A customer lifetime value framework for customer selection and resource allocation strategy
    • Venkatesan, R. and V. Kumar, 2004. A customer lifetime value framework for customer selection and resource allocation strategy. J. Market., 68: 106-125.
    • (2004) J. Market. , vol.68 , pp. 106-125
    • Venkatesan, R.1    Kumar, V.2
  • 48
    • 67649425262 scopus 로고    scopus 로고
    • E-banking: Status, trends, challenges and policy issues
    • Paper Presented at CBRC Seminar the Development and Supervision of E-Banking on November 24-26, Shanghai, China
    • Yibin, M.U., 2003. E-banking: Status, trends, challenges and policy issues. Paper Presented at CBRC Seminar the Development and Supervision of E-Banking on November 24-26, Shanghai, China. http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=361708.
    • (2003)
    • Yibin, M.U.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.