Acceptance of online vs. traditional travel agencies

Anatolia

Volumn 20, Issue 1, 2009, Pages 164-177

  Mayr, Thomas ^a   Zins, Andreas H ^a  

^a VIENNA UNIVERSITY OF ECONOMICS AND BUSINESS   (Austria)

Author keywords

Booking behaviour; Leisure travel; Travel agents

Indexed keywords

SPATIAL DISTRIBUTION; TRAVEL BEHAVIOR;

EID: 67449115949     PISSN: 13032917     EISSN: None     Source Type: Journal    
DOI: 10.1080/13032917.2009.10518902     Document Type: Article

References (28)

1. Ah Keng, K., Tang, Y. E. and Ghose, S. (2003). Typology of Online Shoppers, Journal of Consumer Marketing, 20(2): 139-156.
2. Anckar, B. and Walden, P. (2001). Self-Booking of High- and Low-Complexity Travel Products: Exploratory Findings, Information Technology & Tourism, 4(3-4): 151-165.
3. Bennett, M. and Buhalis, D. (2003). Tourism and Travel Distribution: The Travel Agent's Perspec- tive, Insights, January: 25-30.
4. Bigné, J.E. et al. (2003). SERVQUAL Reliability and Validity in Travel Agencies, Annals of Tourism Research, 30(1): 258-262.
5. Buhalis, D. (2003). eTourism: Information Technology for Strategic Tourism Management, London: Prentice Hall. Pearson Education Limited.
6. Card, J. A., Chien, C.-Y. and Cole, S. T. (2003). Online Travel Products Shopping: Differences be- tween Shoppers and Nonshoppers, Journal of Travel Research, 42(2): 133-139.
7. Cho, Y. C. and Agrusa, J. (2006). Assessing Use Acceptance and Satisfaction Toward Online Trav- el Agencies, Information Technology & Tourism, 8(3): 179-195.
8. Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Informa- tion Technology, MIS Quarterly, 13(3): 318-340.
9. Donthu, N. and Garcia, A. (1999). The Internet Shopper, Journal of Advertising Research, 39(3): 52-58.
10. Forrester Researc. (2006). European Net Retail Crosses the € 100 Billion Mark - and Keeps Grow- ing. Forrester Research European eCommerce Forecast: 2006 to 2011, Retrieved July 17,2007 from the World Wide Web http://www.forre$ter.com/ER/Press/Release/0,1769,W86,00.html
11. Heung, V. C. S. and Chu, R. (2000). Important Factors Affecting Hong Kong Consumers' Choice of a Travel Agency for All-inclusive Tours, Journal of Travel Research, 39(1): 52-59.
12. Hudson, S. et al. (2001). Distribution Channels in the Travel Industry: Using Mystery Shoppers to Understand the Influence of Travel Agency Recommendations, Journal of Travel Research, 40(2): 148-154.
13. Hui, T. K. and Wan, D. (2005). Factors Affecting Consumers' Choice of a Travel Agency: The Case of Singapore, Journal of Travel & Tourism Marketing, 19(4): 1-12.
14. Lam, T. and Zhang, H. Q. (1999). Service Quality of Travel Agents: The Case of Travel Agents in Hong Kong, Tourism Management, 20(3): 341-349.
15. Lang, T. C. (2000). The Effect of the Internet on Travel Consumer Purchasing Behaviour and Im- plications for Travel Agencies, Journal of Vacation Marketing, 6(4): 368-385.
16. Law, R., Leung, K. and Wong, J. (2004). The Impact of the Internet on Travel Agencies, Interna- tional Journal of Contemporary Hospitality Management, 16(2): 100-107.
17. Li, E. Y. (1997). Perceived Importance of Information System Success Factors: A Meta Analysis of Group Differences, Information & Management, 32(1): 15-28.
18. Matzler, K., Renzl, B. and Rothenberger, S. (2005). Price Information, Price Confidence and Price
19. Fairness, EMAC, Italy: Milan, May 24 . 27.
20. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988). Servqual: A Multiple-Item Scale For Measuring Consumer Perceptions, Journal of Retailing, 64(1): 12-40.
21. Parasuraman, A., Zeithaml, V. A. and Malhotra, A. (2005). E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality, Journal of Service Research, 7(3): 213-233.
22. Petrick, J. F. (2002). Development of a Multi-dimensional Scale for Measuring the Perceived Value of a Service, Journal of Leisure Research, 34(2): 119-134.
23. Rodriguez del Bosque, LA. et al. (2006). The Role of Expectations in the Consumer Satisfaction Formation Process: Empirical Evidence in the Travel Agency Sector, Tourism Management, 27(3): 410-419.
24. Santos, J. (2003). E-service Quality: A Model of Virtual Service Quality Dimensions, Managing Service Quality, 13(3): 233-246.
25. Sheldon, P. (1997). Tourism Information Technology, Wallingford: CABI.
26. Zhang, Y. et al. (2006). What Affects Travellers' Preference of E-travel or Traditional Travel Agencies: An Empirical Study, International Journal of Services and Standards, 2(4): 385 . 399.
27. Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence, Journal of Marketing, 52(3): 2-22.
28. Zeithaml, V. A., Parasuraman, A. and Malhotra A. (2000). A Conceptual Framework for Understand- ing E-Service Quality: Implications for Future Research and Managerial Practice, Working Pa- per, Report No. 00-115, Marketing Science Institute. Cambridge, MA.