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Volumn 25, Issue 3, 2008, Pages 133-176

Change management in interorganizational systems for the public

Author keywords

Causal loop diagram; Change management; Critical success factors; IOS for the public

Indexed keywords

KNOWLEDGE MANAGEMENT;

EID: 66549125613     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222250304     Document Type: Article
Times cited : (38)

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